My computer restarts randomly

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  1. Posts : 72
    Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
       #1

    My computer restarts randomly


    Redirect from BSOD Help and Support

    My computer with Windows 7 Professional restarts randomly.

    Is there any .log file that I can see what happens and restarts my computer ?

    Control Panel\System And Security\System Properties\Advanced\Startup and Recovery Settings\Automatically restart is disabled (unchecked)

    Thanks a lot

    ____________________
    My System Specifications

    Computer type
    PC/Desktop
    Computer Manufacturer/Model Number
    Custom build
    OS
    Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
    CPU
    Intel(R) Core(TM) i5-4460 CPU @ 3.20GHz
    Motherboard
    Gigabyte Technology Co., Ltd. H97M-HD3
    Memory
    16,00 GB
    Graphics Card(s)
    Intel(R) HD Graphics 4600
    Sound Card
    Realtek High Definition Audio
    Screen Resolution
    1280 x 1024 x 32 bits (4294967296 colors) @ 60 Hz
    Hard Drives
    Samsung SSD 850 EVO 250G SCSI Disk Device
      My Computer


  2. Posts : 4,751
    Windows 7 Home Premium 32-Bit - Build 7600 SP1
       #2

    When you say "Start". Do you mean it is turned off and it turns on by itself? If not, what exactly happens.
      My Computer


  3. Posts : 72
    Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #3

    I said "REstarts" and I mean that Windows restart.
    At some point and while is idle computer REstarts with the message "Windows did not shutdown correctly" (or something like that) and after 30sec countdown Windows start normally.

    So I'm searching any file (probably .log file) that can help me understand what happens
      My Computer


  4. Posts : 72
    Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #4

    Sorry I didn't undrestand you
    My English are not so good.
    So have you any suggestion ?
      My Computer


  5. Posts : 4,751
    Windows 7 Home Premium 32-Bit - Build 7600 SP1
       #5

    Post a screen shot of you Disk Management as the tutorial shows. I can then tell if there are any problems.
    Disk Management - Post a Screen Capture Image
      My Computer


  6. Posts : 72
    Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #6

    Hello bigmck

    here is what you asked for..
    Attached Thumbnails Attached Thumbnails My computer restarts randomly-capture.png  
      My Computer


  7. Posts : 4,751
    Windows 7 Home Premium 32-Bit - Build 7600 SP1
       #7

    Your System Partition is formatted EFI and your other partition is NTFS. That looks wrong but I am not that familiar with EFI. Let me see if I can find you some help. Hang in there.
      My Computer


  8. Posts : 13,576
    Windows 10 Pro x64
       #8

    Look in Event Viewer, it may give you a reason.

    Do you see a bluescreen right before it restarts ?

    If so you need to find the dump file and upload it for our experts to look at.
      My Computer


  9. Posts : 72
    Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #9

    AddRAM said:
    Look in Event Viewer, it may give you a reason.
    There are some errors in Event Viewer but I think they are no relevant with the problem.
    How can I "upload" Event Viewer log here so you can check it ??

    AddRAM said:
    Do you see a bluescreen right before it restarts ?

    If so you need to find the dump file and upload it for our experts to look at.
    No. No blue screen. Just a sudden shutdown or restart
      My Computer


  10. Posts : 54
    Home Premium and Pro 32 bit and 64 bit (4 computers)
       #10

    Your computer probably has restart on error selected. You want to disable that so you get a BSOD. That is the easiest way to find out what is causing the error rather than reading through lines and lines of log files.

    Disable reboot on error:
    1. Open System in the Control Panel
    2. In the left pane, select System protection
    3. Click the Advanced tab
    4. In the last section Startup and Recovery, click the settings button
    5. Under System Failure, remove the check/tick in front of Automatically restart

    You will get a BSOD instead of a reboot. Write down the string in front of the ( ) and also any words then post the results.
      My Computer


 
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