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Windows 7: Thelma's PC...

19 Nov 2015   #91
Anak

Microsoft Community Contributor Award Recipient

Win 7 Home Premium 64bit Ver 6.1.7600 Build 7601 - SP1
 
 

Hi Thelma, welcome home.

I found indications of two anti-malware programs still on your machine (avast and avira) and from earlier conversation I understand you use hitman pro (HMP) and Microsoft Security Essentials (MSE), and on occasion malwarebytes (mbam) is that still correct? If it is and you are not using avast or avira anymore they need to be uninstalled and there are two ways to do that:
  • Go to Control Panel\All Control Panel Items\Programs and Features and look for them, since they both start with the letter 'A' they should be near the top of the list. Right click on one and click on uninstall; Then do the other.
  • If you do not see them you will have to follow the instructions found at the links provided below. It's pretty much going to programs and features but it can be complicated especially for avira, avira posts a link for manual removal but avast does not so, if you need help post back here.
  • Remember to restart your machine after removal.
The removal articles are here: https://How do I uninstall SecureLine VPN? | www.avast.com
And here; The page opens to Windows 10 removal when you get there so, look/scroll down a bit until you see Windows 7, click on that: https://How do I uninstall my Avira Antivirus product? | www.avira.com
Note   Note
If you can not find them you will have to reinstall them and then do an uninstall from programs and features. Let us hope they are there.
I found these in the driver_status file, even though they are stopped, they should be removed.
Code:
This belongs to avast.

SERVICE_NAME: aswTap
DISPLAY_NAME: avast! SecureLine TAP Adapter v3
        TYPE               : 1  KERNEL_DRIVER  
        STATE              : 1  STOPPED 

And, these belong to Avira.

SERVICE_NAME: avgntflt
DISPLAY_NAME: avgntflt
        TYPE               : 2  FILE_SYSTEM_DRIVER  
        STATE              : 1  STOPPED SERVICE_NAME: avipbb
DISPLAY_NAME: avipbb
        TYPE               : 1  KERNEL_DRIVER  
        STATE              : 1  STOPPED 
        WIN32_EXIT_CODE    : 31  (0x1f)
        SERVICE_EXIT_CODE  : 0  (0x0)
        CHECKPOINT         : 0x0
        WAIT_HINT          : 0x0

SERVICE_NAME: avkmgr
DISPLAY_NAME: avkmgr
        TYPE               : 1  KERNEL_DRIVER  
        STATE              : 1  STOPPED 
        WIN32_EXIT_CODE    : 31  (0x1f)
        SERVICE_EXIT_CODE  : 0  (0x0)
        CHECKPOINT         : 0x0
        WAIT_HINT          : 0x0

SERVICE_NAME: avnetflt
DISPLAY_NAME: avnetflt
        TYPE               : 1  KERNEL_DRIVER  
        STATE              : 1  STOPPED 
        WIN32_EXIT_CODE    : 2  (0x2)
        SERVICE_EXIT_CODE  : 0  (0x0)
        CHECKPOINT         : 0x0
        WAIT_HINT          : 0x0
Next up we will be getting into the Services settings after this, to familiarize yourself you can check this tutorial: Services - Start or Disable

We will be using:


Thelma's PC... option one Thelma's PC...
To Start, Stop, and Disable Services in "Services" Window




p.s. Luv' your new sig!


My System SpecsSystem Spec
.
19 Nov 2015   #92
thelma

windows 7 professional 64 bit
 
 
Thelma's PC...

Thanks Anak for coming back to me

Do you mind me asking things before I do your instructions? Only that now I can think of it and later I will forget.

Both Avast and Avira are not in my programs and Features because I removed them ( I thought ) From my laptop.

When I don't want a program anymore ( free antivirus I used to change after a while because I was told, they all work different and get sort of blind for some problems ) I used to uninstall them first from my programs and features, if possible with their own de-instal program. Now, when you click right on a program on this page, it sometimes gives you the possibility to uninstall or change and sometimes not, why is that?

Then after that I would use Revo to search for bits left in the register and Ccleaner.

With iTunes ( could not stand that ) I spend hours searching through the register with " edit > find> delete.
I think I got really all of iTunes away, so does that mean, that if there is nothing left over in the register, it's really gone? Clean ?

Do I understand it right that those are all not the good ways of getting rid of something completely?

You see, this way I also learn not to use bad habits anymore, I need to understand!

I follow your instructions tomorrow morning when I am fresh, and report on that.
Thanks a lot, Anak,
Cheers.

PS glad you like my Sig! Think it's really good ( funny face of Einstein )
My System SpecsSystem Spec
19 Nov 2015   #93
Anak

Microsoft Community Contributor Award Recipient

Win 7 Home Premium 64bit Ver 6.1.7600 Build 7601 - SP1
 
 

Quote   Quote: Originally Posted by thelma View Post
Thanks Anak for coming back to me

Do you mind me asking things before I do your instructions? Only that now I can think of it and later I will forget.
You're welcome Thelma,

I do not mind at all if you have questions, it is better to write or post them when they are fresh in your thoughts.

Quote   Quote: Originally Posted by thelma View Post
Both Avast and Avira are not in my programs and Features because I removed them ( I thought ) From my laptop.
I was afraid of that. I finally found an Avast uninstall utility: https://www.avast.com/uninstall-utility, and for Avira this Eset tool should work: ESET AV Remover | support.eset.com/kb3527/

Quote   Quote: Originally Posted by thelma View Post
When I don't want a program anymore ( free antivirus I used to change after a while because I was told, they all work different and get sort of blind for some problems ) I used to uninstall them first from my programs and features, if possible with their own de-instal program. Now, when you click right on a program on this page, it sometimes gives you the possibility to uninstall or change and sometimes not, why is that?
All good programs come with their own installer and uninstaller that the Windows operating system (OS) works with to initially install a program onto your machine and the OS will invoke the uninstaller when you decide to remove the program, it is best to use Programs and Features first and if that fails try the programs uninstaller.

I have the same uninstall or change behaviour when I right click on some programs in Programs and Features there is also a third option, Repair.
  • Uninstall does what it says, uninstalls the program.
  • Change will give you the option to add or remove (change) various features of a program.
  • Repair gives the option to repair damage to a program if it is not working properly.

When you say: 'and sometimes not': Are you saying that sometimes there is no little block that appears giving you options?


Quote   Quote: Originally Posted by thelma View Post
Then after that I would use Revo to search for bits left in the register and Ccleaner.

With iTunes ( could not stand that ) I spend hours searching through the register with " edit > find> delete.
I think I got really all of iTunes away, so does that mean, that if there is nothing left over in the register, it's really gone? Clean ?
I would say yes, but with a caveat; Since the uninstall was done manually one can never be absolutely sure that all the remnants were removed because some program files do not reflect the programs name or it is intertwined with other OS Processes and Services.
It is always best to allow Programs and Features or the uninstaller to do the uninstall because every folder and file that was installed is in a list of where it was installed and, Programs and Features or the uninstaller will follow that list during removal.

Quote   Quote: Originally Posted by thelma View Post
Do I understand it right that those are all not the good ways of getting rid of something completely?

You see, this way I also learn not to use bad habits anymore, I need to understand!
The registry editor, Revo and CCleaner are the three best tools I would and have used, but be careful and only delete what you are searching for because some file names can be misleading, if you are unsure ask before you do.

It is never a good thing to use brute force, but sometimes if you really want the files gone, you have to rip them out.


Quote   Quote: Originally Posted by thelma View Post
I follow your instructions tomorrow morning when I am fresh, and report on that.
Thanks a lot, Anak,
Cheers.

PS glad you like my Sig! Think it's really good ( funny face of Einstein )
Okay, but let's try an easy way first, instead of the instructions in my last post try this instead: ESET AV Remover | support.eset.com/kb3527/, download the 64bit version for your machine.

According to the instructions it should find any leftovers of either avast or avira antivirus program. When its done searching it will offer a list to pick from, just don't pick hitman pro or microsoft security essentials if they're there because you want to keep them, right?
If you are unsure what to pick, post a screenshot, if it doesn't offer any picks we will have to try another way.

My pleasure Thelma, I'm usually online around 6am my time, noon, yours.

Cheers!
My System SpecsSystem Spec
.

20 Nov 2015   #94
thelma

windows 7 professional 64 bit
 
 
Thelma's PC...

Hello Anak ,

Thanks for new instructions and explications.

Hereby screenshot of Eset AV remover list :

Thelma's PC...-eset-av-remover-20-nov-2015.jpg


My System SpecsSystem Spec
20 Nov 2015   #95
thelma

windows 7 professional 64 bit
 
 

Also Anak,

I now always when I download something;

1) save it to the desktop,
2) open it as administrator.

Is that correct? and why?
My System SpecsSystem Spec
20 Nov 2015   #96
thelma

windows 7 professional 64 bit
 
 
Thelma's PC...

Anak, Hello ,

Here I try to give you my list of programs and features:
Thelma's PC...-programs-features-20-nov-2015.jpg

Now I have been previewing this. I don't think you can scroll it down in the screenshot, so I do a second on for the bottom part, see if it goes on this page
Thelma's PC...-second-part-programs-features-20-nov-2015-untitled.jpg

That worked


My System SpecsSystem Spec
20 Nov 2015   #97
Anak

Microsoft Community Contributor Award Recipient

Win 7 Home Premium 64bit Ver 6.1.7600 Build 7601 - SP1
 
 

Thank you for the screenshots Thelma, much appreciated!

Unfortunately the eset tool was not able to pick up on the remnants so you can remove it if you want to. I do not see Eset listed in your screenshots of Programs and Features (P&F), did you take the screenshots of P&F before or after you ran Eset?
  • If before look again in P&F remove from there.
  • If after and it is still not in P&F it means it ran as a portable program and you can safely send it and its shortcuts (the one on your desktop and taskbar) to the Recycle Bin.
  • If you remove using P&F it should not be necessary to restart after the removal, but it would not hurt.

You will have to use this for Avast: https://www.avast.com/uninstall-utility
And this for Avira: https://Instructions for manual uninstallation | www.avira.com/en/support
  • They both have tools to download and ask to run Safe Mode to uninstall.
  • You might want to print the instructions especially for Avira.

Quote   Quote: Originally Posted by thelma View Post
Also Anak,

I now always when I download something;

1) save it to the desktop,
2) open it as administrator.

Is that correct? and why?
  • Yes, it is correct.
  • Why? While logged into your Thelma (a standard) user account, it will allow you to download any Folder, File or Program but, it has insufficient privileges to open certain Folders, Files or install programs.
  • You have two ways to open those certain folders and files or install programs; Which do you use number one or two?
1.) You could log off of the Thelma account and log back in with the Administrator account like you did one week before or,

2.) You can right click on the folder, file or program and use the 'Run as Administrator' context menu entry that Windows provides as an option to changing accounts. If that option is not there you have no choice, you have to log-off 'Thelma' then log back in as administrator.
  • Sometimes after you click on 'Run as Administrator' it will tell you, you still have insufficient privileges but it will give you the option to elevate so click on Yes or OK then it will ask if you really want to open or run through the UAC click on Yes again.
  • Sometimes in this process you may see an Open File - Security Warning, this will show you how to unblock what you want to open: Open File - Security Warning : Unblock File But, heed the warning, only open if you trust what you are about to open.
  • The only way to avoid all of this is to always log in to your Administrator account, but then, that becomes a security issue.

My System SpecsSystem Spec
20 Nov 2015   #98
thelma

windows 7 professional 64 bit
 
 

Thanks for That Anak That's all understood and I did the 2 screenshots of programs and features after I used the Eset AV remover.

I will now run those 2 installations for Avira and Avast ( separately ), look in the programs if it is properly installed, then use uninstall feature.

I found ( but did not do anything ) in the register under HKEY_LOCAL_MACHINE > SYSTEM > Controle Set 002 > Services >

1) Anti-Vir Mail Service ( Avira)

2) asw SP (Avast )
My System SpecsSystem Spec
20 Nov 2015   #99
Anak

Microsoft Community Contributor Award Recipient

Win 7 Home Premium 64bit Ver 6.1.7600 Build 7601 - SP1
 
 

Then you can drag and drop all that Eset stuff to the recycle bin.

Do not forget to restart your machine after each uninstall.

Quote:
I found ( but did not do anything )
That's good.
After the uninstalls go back into the registry and see if you can find them again.
My System SpecsSystem Spec
20 Nov 2015   #100
thelma

windows 7 professional 64 bit
 
 
Thelma's PC...

Hi Steve .

Did a massive answer, then clicked wrong and all was gone: shock:. Never mind, it all came down to the fact that even in safe mode, with all my anti-virus switched off it did not work at al for Avast and perhaps a bit for Avira.

I had a look afterwards in the register and nothing had disappeared.

Shall I try to clean manually?

PS I put my anti-virus back on.

Also, it is weekend for you, so please take your time, you doing this all in your own free time and it is much, much appreciated
My System SpecsSystem Spec
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 Thelma's PC...




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