Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Thelma's PC...

10 Nov 2015   #21
Brds7t7

Windows 7 Pro 64-Bit, Windows 7 Ultimate 64-Bit, Windows 8.1 Pro 64-Bit
 
 

Quote   Quote: Originally Posted by thelma View Post
Thanks Lee for your reply,

Through the speakers Ihear every sound, start up windows sound loud and clear !
Sounds like it's working okay to me.

Which sounds are you not hearing?


My System SpecsSystem Spec
.
10 Nov 2015   #22
thelma

windows 7 professional 64 bit
 
 

If I don't have the external speakers plugged in I hear nothing, if I have the external speakers plugged in I hear every thing, Y tube, films and Windows sounds that the PC makes when it starts up.
My System SpecsSystem Spec
10 Nov 2015   #23
Brds7t7

Windows 7 Pro 64-Bit, Windows 7 Ultimate 64-Bit, Windows 8.1 Pro 64-Bit
 
 

Quote   Quote: Originally Posted by thelma View Post
If I don't have the external speakers plugged in I hear nothing, if I have the external speakers plugged in I hear every thing, Y tube, films and Windows sounds that the PC makes when it starts up.
That's the same for my pc Thelma. If I have no speakers plugged in there's no sound as my monitor has no speakers. You need to have some sort of output device plugged in to hear any sounds. That's perfectly normal.
Or have I misunderstood somehow?
The internal pc speaker is only for beeps on errors.
My System SpecsSystem Spec
.

10 Nov 2015   #24
thelma

windows 7 professional 64 bit
 
 

Hi Lee,

I should probably have mentioned that this is a laptop . Sorry this is a Dell laptop and it has always had perfect sound for about 4 years until on day early this year it stopped from one day to the other.
My System SpecsSystem Spec
10 Nov 2015   #25
Brds7t7

Windows 7 Pro 64-Bit, Windows 7 Ultimate 64-Bit, Windows 8.1 Pro 64-Bit
 
 

Quote   Quote: Originally Posted by thelma View Post
Hi Lee,

I should probably have mentioned that this is a laptop . Sorry this is a Dell laptop and it has always had perfect sound for about 4 years until on day early this year it stopped from one day to the other.
Ah right! Sorry, should have checked your specs. Had a late night last night!

My guess then, if it's playing out the speakers, it's probably a hardware problem. Possibly the speaker connection or connection on the motherboard.
Have you checked to make sure all the devices are enabled in control panel > Sounds > playback devices?
My System SpecsSystem Spec
10 Nov 2015   #26
thelma

windows 7 professional 64 bit
 
 

I got everything on default, because I don't understand it.
My System SpecsSystem Spec
10 Nov 2015   #27
Anak

Microsoft Community Contributor Award Recipient

Win 7 Home Premium 64bit Ver 6.1.7600 Build 7601 - SP1
 
 

The sound driver is installed and the services are running:
Code:
STHDA        IDT High Definition Au IDT High Definition Au Kernel        Manual     Running    OK         TRUE        FALSE        356,352    45,056     0      6/18/2010 4:16:06 AM   C:\Windows\system32\DRIVERS\stwrt64.sys          4,096   

SERVICE_NAME: HdAudAddService
DISPLAY_NAME: Microsoft 1.1 UAA Function Driver for High Definition Audio Service
        TYPE               : 1  KERNEL_DRIVER  
        STATE              : 4  RUNNING 
                                (STOPPABLE, NOT_PAUSABLE, IGNORES_SHUTDOWN)
        WIN32_EXIT_CODE    : 0  (0x0)
        SERVICE_EXIT_CODE  : 0  (0x0)
        CHECKPOINT         : 0x0
        WAIT_HINT          : 0x0

SERVICE_NAME: HDAudBus
DISPLAY_NAME: Microsoft UAA Bus Driver for High Definition Audio
        TYPE               : 1  KERNEL_DRIVER  
        STATE              : 4  RUNNING 
                                (STOPPABLE, NOT_PAUSABLE, IGNORES_SHUTDOWN)
        WIN32_EXIT_CODE    : 0  (0x0)
        SERVICE_EXIT_CODE  : 0  (0x0)
        CHECKPOINT         : 0x0
        WAIT_HINT          : 0x0
thelma, go to Control Panel\Device Manager, scroll down and click on Sounds; Right click on the first one listed, then click on Properties >Click on the Driver tab.
The fifth button down; Does it say Enable? If it does click on it then OK.

If you have more than one sound device listed check every one listed like you did the first one.
My System SpecsSystem Spec
10 Nov 2015   #28
thelma

windows 7 professional 64 bit
 
 

Hello Anak,thanks for asking

I went there. There are two.

High Definition Audio device.
IDT High Definition Audio CODEC

In the General box they booth mention that the device is working properly.

Under Driver there are 5 boxes.

1 driver details

2 Update driver

3 Roll back driver ( this one is faded so is no option )

4 Disable

5 Uninstall.

When I press the disable one a popup " Disabling this device will cause it to stop working. Do you really ect "

That is how it presents inself.
My System SpecsSystem Spec
10 Nov 2015   #29
Anak

Microsoft Community Contributor Award Recipient

Win 7 Home Premium 64bit Ver 6.1.7600 Build 7601 - SP1
 
 

Quote   Quote: Originally Posted by thelma View Post
Hello Anak,thanks for asking

I went there. There are two.

High Definition Audio device.
IDT High Definition Audio CODEC

In the General box they booth mention that the device is working properly.

Under Driver there are 5 boxes.

1 driver details

2 Update driver

3 Roll back driver ( this one is faded so is no option )

4 Disable

5 Uninstall.

When I press the disable one a popup " Disabling this device will cause it to stop working. Do you really ect "

That is how it presents inself.
Did you leave them both with the button saying Disable? I know it is confusing, but disable is what we want to see there. No harm if you left Device Manager with both entries saying disable. Do you have sounds coming from your machine now?

If not the next step is to re-install both of the drivers for those two entries you saw under Sounds in Device Manager.
If you are willing to do that, ask for guidance on how to proceed.

~ ~ ~ ~ ~ ~

When we are done with this, We need to discuss cleanup of remnants of what I found in your files.
My System SpecsSystem Spec
11 Nov 2015   #30
thelma

windows 7 professional 64 bit
 
 

Hello Anak , and thanks for your help and concern, I really appreciate.

I left them both on disabled, yes I agree it's confusing and I still have no sound if the external speakers are not plugged in.

I like to see if I can re-install them, but I wait for your help with that.

Whishing you a nice wednesday, see you later ( you will still be on one ear now
My System SpecsSystem Spec
Reply

 Thelma's PC...




Thread Tools Search this Thread
Search this Thread:

Advanced Search



Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 05:35.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App