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Windows 7: Thelma's PC...

11 Nov 2015   #31
Anak

Microsoft Community Contributor Award Recipient

Win 7 Home Premium 64bit Ver 6.1.7600 Build 7601 - SP1
 
 

Quote:
I like to see if I can re-install them, but I wait for your help with that.
Since the rollback driver button was faded it is safe to assume that you have not installed any driver update(s) for those two devices you found in Device Manager\Sounds; That is a good thing.
  • Go back to those entries, and click on the uninstall button(s). To be safe you should do one at a time, but windows should be able to handle two at a time; The decision on doing one or both is yours to make.
  • Say yes to any prompts asking "Do you really want to do this?".
  • Then the Apply button if it is not faded, and the OK button.
  • Close out Device Manager and shutdown any other open programs.
  • Restart your machine.
  • You should see windows asking to reinstall the drivers for those devices as it starts or shortly after it reaches your desktop. Say yes to all prompts. In some cases I've seen with driver re-installation or new hardware, windows knows you need these drivers and will install without prompts from you. Watch the re-installation process carefully, especially if you uninstall both at the same time. Make sure there are two distinct drivers; One for each device.
  • Test to see if you now have sound.



My System SpecsSystem Spec
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11 Nov 2015   #32
thelma

windows 7 professional 64 bit
 
 
Thelma's PC...

Hello Steve, thanks again for your time

I did everything you asked and to be safe in two different sessions. I also did a restore point before I started.

You see I am learning ....

They both reloaded a new device ( they look it up in windows update .)

Then I tried the sound with some Y tube music. ( Carol King, very good, I will post it later for you )

NOTHING

Now there are two other sound related system devices further down in Device Manager ( High Definition Audio Controller ) Do you agree perhaps to do the same trick there ?

Thanks Steve
My System SpecsSystem Spec
11 Nov 2015   #33
Anak

Microsoft Community Contributor Award Recipient

Win 7 Home Premium 64bit Ver 6.1.7600 Build 7601 - SP1
 
 

Good catch on the restore point thelma. Yes, I should have mentioned that.

Quote:
Now there are two other sound related system devices further down in Device Manager ( High Definition Audio Controller ) Do you agree perhaps to do the same trick there ?
Yes, try that one.
My System SpecsSystem Spec
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11 Nov 2015   #34
Anak

Microsoft Community Contributor Award Recipient

Win 7 Home Premium 64bit Ver 6.1.7600 Build 7601 - SP1
 
 

thelma,

I started that Site Stuff Thread (Possible Change in a Tutorial), about the problems you were having with the dmlogcolletor download and running it until you switched to the administrator account, I tried to explain, but there seems to be some inconsistencies.

Could you please go there and explain step by step what you did, and what happened before you switched to the administrator account, especially how the shortcut file was produced?

Thanks,

Steve
My System SpecsSystem Spec
11 Nov 2015   #35
thelma

windows 7 professional 64 bit
 
 

Yes Steve I will no problem
My System SpecsSystem Spec
11 Nov 2015   #36
Wandering one

Win7 sp1 Pro 64bit / XP sp2 Pro (games only)
 
 

The possible reason for this problem could be mechanical. When you remove the headphone/speaker jack , the contacts in the socket do not return to properly redirect to the internal speakers. This is not an uncommon problem. If this is the cause it is sometimes only dirty contacts and may be corrected by dipping the METAL part only in rubbing alcohol or contact cleaner and plugging the jack in and out a few times. More than this requires opening the case to realign the contacts as they can lose some of the tension required for a good connection.
Art.
My System SpecsSystem Spec
11 Nov 2015   #37
thelma

windows 7 professional 64 bit
 
 

Thanks Art , that is interesting, will do the clean bit tomorrow, now bedtime in Austria, will let you know,

Cheers
My System SpecsSystem Spec
11 Nov 2015   #38
cyclops

Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Thelma, hope this catches you in time. Do the cleaning bit with no power to the computer. Off and unplugged
My System SpecsSystem Spec
11 Nov 2015   #39
cyclops

Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

ANAK, I stumbled onto this old thread and hope some of the info through the muck may be of some help.
windows audio device graph isolation has stopped working

The thread originated June 2011

windows audio device graph isolation has stopped working

Dell Studio 1535 - sound issue - Audio - Laptop - Dell Community

Additional info,,,,it seems this issue has been a pain in the xxx since Vista days. The second link here is from 2008, but it looks some people were resolving this with a couple of drivers.

I have a ??? Has the thought of replacing the audiodg.exe file been entertained?
My System SpecsSystem Spec
11 Nov 2015   #40
Anak

Microsoft Community Contributor Award Recipient

Win 7 Home Premium 64bit Ver 6.1.7600 Build 7601 - SP1
 
 

Quote   Quote: Originally Posted by cyclops View Post
Thelma, hope this catches you in time. Do the cleaning bit with no power to the computer. Off and unplugged
I also hope! Does that also include removing the battery?

Thanks for the links cyclops, looks like another one of those back-burner, "we'll get to it when we have time" issues. I'll be reading up on them.

No, we haven't got that far as yet, but since my reinstall suggestion didn't work my next move was updated drivers, wait a minute...That audiodg.exe might be it. I looked in her drivers list/status and that animal is not listed, the audio service is on and running:

Code:
SERVICE_NAME: AudioSrv
DISPLAY_NAME: Windows Audio
        TYPE               : 20  WIN32_SHARE_PROCESS  
        STATE              : 4  RUNNING
I'm glad you stopped by.......
My System SpecsSystem Spec
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 Thelma's PC...




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