Thelma's PC...

Anak · 11 Nov 2015

I like to see if I can re-install them, but I wait for your help with that.

Since the rollback driver button was faded it is safe to assume that you have not installed any driver update(s) for those two devices you found in Device Manager\Sounds; That is a good thing.

Go back to those entries, and click on the uninstall button(s). To be safe you should do one at a time, but windows should be able to handle two at a time; The decision on doing one or both is yours to make.

Say yes to any prompts asking "Do you really want to do this?".

Then the Apply button if it is not faded, and the OK button.

Close out Device Manager and shutdown any other open programs.

Restart your machine.

You should see windows asking to reinstall the drivers for those devices as it starts or shortly after it reaches your desktop. Say yes to all prompts. In some cases I've seen with driver re-installation or new hardware, windows knows you need these drivers and will install without prompts from you. Watch the re-installation process carefully, especially if you uninstall both at the same time. Make sure there are two distinct drivers; One for each device.

Test to see if you now have sound.

thelma · 11 Nov 2015

Hello Steve, thanks again for your time :)

I did everything you asked and to be safe in two different sessions. I also did a restore point before I started.

You see

I am learning ....

They both reloaded a new device ( they look it up in windows update

.)

Then I tried the sound with some Y tube music. ( Carol King, very good, I will post it later for you )

NOTHING

Now there are two other sound related system devices further down in Device Manager ( High Definition Audio Controller ) Do you agree perhaps to do the same trick there ?

Thanks Steve

Anak · 11 Nov 2015

Good catch on the restore point thelma.

Yes, I should have mentioned that.

Now there are two other sound related system devices further down in Device Manager ( High Definition Audio Controller ) Do you agree perhaps to do the same trick there ?

Yes, try that one.

Anak · 11 Nov 2015

thelma,

I started that Site Stuff Thread (Possible Change in a Tutorial), about the problems you were having with the dmlogcolletor download and running it until you switched to the administrator account, I tried to explain, but there seems to be some inconsistencies.

Could you please go there and explain step by step what you did, and what happened before you switched to the administrator account, especially how the shortcut file was produced?

Thanks,

Steve

thelma · 11 Nov 2015

Yes Steve I will no problem :)

Wandering one · 11 Nov 2015

The possible reason for this problem could be mechanical. When you remove the headphone/speaker jack , the contacts in the socket do not return to properly redirect to the internal speakers. This is not an uncommon problem. If this is the cause it is sometimes only dirty contacts and may be corrected by dipping the METAL part only in rubbing alcohol or contact cleaner and plugging the jack in and out a few times. More than this requires opening the case to realign the contacts as they can lose some of the tension required for a good connection.
Art.

thelma · 11 Nov 2015

Thanks Art :), that is interesting, will do the clean bit tomorrow, now bedtime in Austria, will let you know,

Cheers

cyclops · 11 Nov 2015

Thelma, hope this catches you in time. Do the cleaning bit with no power to the computer. Off and unplugged

cyclops · 11 Nov 2015

ANAK, I stumbled onto this old thread and hope some of the info through the muck may be of some help.
windows audio device graph isolation has stopped working

The thread originated June 2011

windows audio device graph isolation has stopped working

Dell Studio 1535 - sound issue - Audio - Laptop - Dell Community

Additional info,,,,it seems this issue has been a pain in the xxx since Vista days. The second link here is from 2008, but it looks some people were resolving this with a couple of drivers.

I have a ??? Has the thought of replacing the audiodg.exe file been entertained?

Anak · 11 Nov 2015

cyclops said:

Thelma, hope this catches you in time. Do the cleaning bit with no power to the computer. Off and unplugged

I also hope! Does that also include removing the battery?

Thanks for the links cyclops, looks like another one of those back-burner, "we'll get to it when we have time" issues. I'll be reading up on them.

No, we haven't got that far as yet, but since my reinstall suggestion didn't work my next move was updated drivers, wait a minute...That audiodg.exe might be it. I looked in her drivers list/status and that animal is not listed, the audio service is on and running:

Code:

SERVICE_NAME: AudioSrv
DISPLAY_NAME: Windows Audio
        TYPE               : 20  WIN32_SHARE_PROCESS  
        STATE              : 4  RUNNING

I'm glad you stopped by.......