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Windows 7: Thelma's PC...

08 Nov 2015   #1
Anak

Microsoft Community Contributor Award Recipient

Win 7 Home Premium 64bit Ver 6.1.7600 Build 7601 - SP1
 
 
Thelma's PC...

I've been working with thelma and the time has come to start a thread to help clean up some problems she's been having with her machine, if anyone has any tips or suggestions on the problems she presents, please, do not hesitate to post them.

Some problems she has had or is having:
  • Her machine randomly switches to French and then back to her default language. I've had her recheck the settings in Control Panel\All Control Panel Items\Region and Language, she's made some changes, but it still switches back and forth randomly. This problem is the one we are working on at the moment.
First up;
She does have her System Specs filled in, but in order to see what she is working with I've asked her to run a BSOD report, she is not experiencing any BSOD's at the present time, but I wanted to see what the report finds on her machine, it may offer clues as to why her machine is acting the way it is.

Okay thelma, you're up, I need that report!


My System SpecsSystem Spec
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08 Nov 2015   #2
Ranger4

Windows 7 Home Premium 64 bit sp1
 
 

Just a thought, could Thelma's problem be related to the keyboard language settings. This website does have some suggestions & a section on the keyboard language settings, as well as one post on using keyboard short cuts that maybe causing the language shift, as apparently some keyboard short cuts can be used to change the keyboard language.

Windows 7 keeps changing my language(keyboard) settings - Super User
My System SpecsSystem Spec
09 Nov 2015   #3
thelma

windows 7 professional 64 bit
 
 

Thanks Anak , for setting up this thread and all the help you already gave me, and thanks Ranger for your suggestion I will have a look at that.

First I will now try to put that BSOD report inhere,

I am not very good in these things , so fingers crosseddm log collector (2).exe - Shortcut.zip


My System SpecsSystem Spec
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09 Nov 2015   #4
thelma

windows 7 professional 64 bit
 
 

Hi Ranger, thanks for you'r help

I had a look at this, been into my keyboard settings before, is set on English UK. I have every thing possible on a Laptop set on English UK, but when ever I do a cleanup, my pc goes back to french, could it be DELL and not Windows Microsoft ?

I will have a look now in the DELL community, why didn't I think of that before ?
My System SpecsSystem Spec
09 Nov 2015   #5
Anak

Microsoft Community Contributor Award Recipient

Win 7 Home Premium 64bit Ver 6.1.7600 Build 7601 - SP1
 
 

Morning thelma,

There is a problem with the file you uploaded, it won't open because it has a "shortcut" file extension. Do you still have the log collector file in its original form?

If you do it should look like the left icon:
Thelma's PC...-t4.png

All you have to do is click on it and a user account control (UAC) prompt box similar to this one will open; Like this:

Thelma's PC...-t6.png

Click on yes to start the dm logcollector, a command (CMD) prompt window will open like this:

Thelma's PC...-t5.png

Press any key or the space-bar to start the log collection it will take several minutes to complete, when done it will tell you it is done collecting and to press any key or space-bar to continue to finish and close the CMD prompt window.

As it is doing this it will place a zip file with your machine name on your desktop close to where the dm logcollector.exe file is, in my case my machines name is PESTER1 like the icon on the right in the first screenshot. That is the file you need to upload in your next post.

If you do not have the original dm log collector file you will have to re-download it from here: BSOD Report

~~~~~~

Thanks for the link Ranger4! I had another one from superuser: http://How to avoid keyboard layout automatically changing on windows | superuser.com


My System SpecsSystem Spec
09 Nov 2015   #6
thelma

windows 7 professional 64 bit
 
 

Yes Anak, thank you , I have done it now about 7 times. Have deleted all the old once not to get confused.

Do all the steps, everything is easy, the desktop shortcut looks like the left one, the screen appears and I am asked to click twice any key
Then it closes, but tells me first it puts a zip file on the desktop. Well, it does not !!!

So the last time I created one my self by creating a zip file ( right click on the log collector picture ) and then renamed it putting my PC name in it.

Done it now 8 times, no difference
My System SpecsSystem Spec
09 Nov 2015   #7
ThrashZone

Win-7-Pro64bit 7-H-Prem-64bit
 
 

Hi,
Have you ever been in your bios ?
In setup selecting a language is an option so the os could be reading that language ?
My System SpecsSystem Spec
09 Nov 2015   #8
Anak

Microsoft Community Contributor Award Recipient

Win 7 Home Premium 64bit Ver 6.1.7600 Build 7601 - SP1
 
 

It's curious that its failing to place the log-colletor zip file onto the desktop; How did you create one?

thelma, I have to go out for a Dr's. appointment and I'll check back until around 5:30pm your time.
My System SpecsSystem Spec
09 Nov 2015   #9
thelma

windows 7 professional 64 bit
 
 

ThrasZone, hello and thanks for responding .

No, I cannot get into my BIOS because I don't have the password needed. That is how I arrived here on Sevenforums the first time ( and you will all learn to regret it )

I even called Dell in England where I bought the PC. The cave me a password that did not work. Then I wanted to go into the BIOS for sound problems. There is a long thread about that problem, I ended up using two little speakers, which I still do now.
Its no problem really.

Cheers,
Thelma
My System SpecsSystem Spec
09 Nov 2015   #10
thelma

windows 7 professional 64 bit
 
 

Hello Anak, and thanks again for your replay .

I was thinking ( ), could it be because I have more than one account on this PC ? This is the Thelma account I am always using.
Perhaps I should use the administrator account ?

I will try that out now.

PS hope your health is OK ?
My System SpecsSystem Spec
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