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Windows 7: Continual Restarts / Freezing. No obvious cause.

10 Dec 2015   #11
rvcjew

7 Pro x64, 10 Pro x64
 
 

Jedzi you should try furmark as it will stress your gpu and give better stability info. FurMark download | Geeks3D Just run it at stock settings (burn-in test) and watch the temps on the bottom of the graph it shows and if you see any artifacting stop the test. I would run it for only like 5 minutes at first depending on the temps it shows.




Attached Thumbnails
Continual Restarts / Freezing.  No obvious cause.-gpu-temp.png  
My System SpecsSystem Spec
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02 Jan 2016   #12
Jedzi

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

I've checked the fan and the temperature and both are OK.

I'm still having the problem, so I've attached a new set of error logs. Since I last posted I've tried a number of things:
  • I downloaded ‘Sea Tools for Windows’ and ran their long check, with fix enabled. It ran normally while in Windows, so didn’t require rebooting (not sure if that matters). It took about two hours to run and passed.
  • I ran Furmarks for about 35 minutes. While the movement is a bit slow & jerky, about one movement every 2 seconds, there are no errors.
  • I've changed Avast for Windows Defender.
  • I've tried new RAM, however it made no difference; I still get the BSODs.

Any further help would be appreciated; I've spent ages on this & don't seem to be getting anywhere.

Jedzi


Attached Files
File Type: zip TOSHIBA-L500-02_01_2016_140059_51.zip (242.5 KB, 1 views)
My System SpecsSystem Spec
03 Jan 2016   #13
rvcjew

7 Pro x64, 10 Pro x64
 
 

By jerky do you mean it is showing like 2FPS, also to test for fluidity download and run this tool on the basic preset and see what it says your fps is for us. https://unigine.com/products/benchmarks/heaven/ if you want you can run the benchmark it has in the top left of the program when it's opened.
My System SpecsSystem Spec
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04 Jan 2016   #14
Jedzi

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Hi there,

I've downloaded Unigine Heaven. When I click on it to load it I get an error message:
Can't set video mode

D3D9AppWindow::create_context(): required multisample is not supported
Engine::video_restart(): can't set 1280x720 windowed video mode

The error message has OK & Cancel buttons. If I click on OK, it opens up a new window and tries to load. Then, after a minute or two it has (in this order): frozen, automatically rebooted, automatically rebooted.

Curious ...

Jedzi
My System SpecsSystem Spec
04 Jan 2016   #15
rvcjew

7 Pro x64, 10 Pro x64
 
 

Set it to these settings and see if it will run.


Attached Images
Continual Restarts / Freezing.  No obvious cause.-heaven-settings.png 
My System SpecsSystem Spec
05 Jan 2016   #16
Jedzi

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Thanks for that.

Well ... I didn't get the error message this time. I entered the settings above and clicked 'Run'. That bought up a new screen from the game with a 'Loading' message.

I tried it 3 times. After about 1 minute, the machine (in this order):

1. Rebooted
2. Immediately shut down, with no warning or message.
3. Froze, but with a weird flickering pattern on the screen (pls see attached still photo).

Jedzi


Attached Thumbnails
Continual Restarts / Freezing.  No obvious cause.-photo.jpg  
My System SpecsSystem Spec
05 Jan 2016   #17
rvcjew

7 Pro x64, 10 Pro x64
 
 

Yeah it unfortunately looks like your gpu and mobo has kicked the bucket. You will need a new one like this toshiba satellite l500-1wg motherboard - toshiba satellite l500-1wg laptop motherboard . You can see how to replace it like this if your laptop does indeed look like this. toshiba satellite l500-1wg motherboard - toshiba satellite l500-1wg laptop motherboard You would also need TIM for the cpu and gpu on the new board. I would test all the the other components first though to make sure it is the only problem or if another issue is causing this one. First test your RAM with this test (let it complete 8 passes if possible). RAM - Test with Memtest86+ .
My System SpecsSystem Spec
06 Jan 2016   #18
Jedzi

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

I was beginning to suspect it might be that. I've never had another computer problem where I've put so much time in, but got nowhere in terms of finding the cause.

The laptop was mid-price and is getting on for 6 years old, so I think it's probably time to retire it. I don't think it would be worth the time & money to replace the motherboard, when it's a 1/4 the price of a similar new laptop.

Thanks for your help,

Michael
My System SpecsSystem Spec
08 Jan 2016   #19
rvcjew

7 Pro x64, 10 Pro x64
 
 

I would have to agree with your on that, especially since if you don't do it yourself you have to factor in labor costs as well.
My System SpecsSystem Spec
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 Continual Restarts / Freezing. No obvious cause.




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