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Windows 7: Login screen flickers after W7 updates - tablet

10 Nov 2015   #1
TorchMan

Windows 7 x64 ENG
 
 
Login screen flickers after W7 updates - tablet

UPDATE 11th November 2015:

The update responsible for this error was identified:
KB 3097877 https://support.microsoft.com/en-us/kb/3097877

You'll need to run in Elevated Command Prompt following command to uninstall this update
Code:
wusa /uninstall /quiet /forcerestart /kb:3097877
-------------------------------------------------------------------------------------------------
Hello,

today afer installing latest Windows 7 Important updates I'm now having problem.

Just when Windows restarted to finish installing the updates, when it was somewhere around the part Step 3 of 3 , configuring updates, I mindlessly without looking on the screen pressed Ctrl+Alt+Del and tried to type my password (bad habit from my work), and as soon as I did that, the login screen remained blue (displaying the native blue W7 wallpaper) without displaying the account picture and password bar and sudennly started to flicker in constant frequency.

I tried to pull out my Wacom Intuos 3 tablet from USB port and the flickering halted, so I can proceed with typing the password. I'm not sure, if I caused this problem by pressing Ctrl+Alt+Del while the updates were still going on, or some of the updates is making this problem, because right after this incident I reverted Windows with System restore tool into previous state few days back, when I installed a new program, and the system went through login screen with connected Wacom tablet without this issue.

I suspected this update (kb/3107998 - Remove Lenovo USB Blocker) was causing this problem, so I hidden it in Windows update list, and repeated the whole update process again, but with the same result. The screen flickers again.

I've performed also Clean start (in msconfig disabling all startup programs and non-MS services) with same result.

I've went through Event log and I've found large number of Aplication error logs: here is just the latest:

It seems, that it might be connected with Tablet input panel as well, since when I connect the tablet back into PC, the screen starts to flicker again (probably, as the Tablet PC input panel wants to show up)

May I ask you guys, if you can help me get rid of this issue?

kr,




Attached Thumbnails
Login screen flickers after W7 updates - tablet-selected_november_updates_no_optional.png   Login screen flickers after W7 updates - tablet-november_event_log_snip.png  
Attached Images
Login screen flickers after W7 updates - tablet-november_event-log_app_error.png 
My System SpecsSystem Spec
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11 Nov 2015   #2
faustvatos

Nederland
 
 

I have the same problem. . After update .. I cant do not hing no more.. only state at the screen
My System SpecsSystem Spec
11 Nov 2015   #3
rgrashorn

W7 x86 & x64, Server 2008R2 x64
 
 
Same Problem, HP 9100 AIO

We have 40 HP 9100 AIOs running W7 SP1 x86. Four have these symptoms (cannot login after pressing ctrl alt del).

I can access one via RDP, but cannot access the computer directly. Trying to use the onscreen keyboard yielded the same results. Working on a work around, will contact MS and may have to restore to an earlier point.

All PCs were working fine yesterday and last night two restore points were created. The following patches were installed:

KB3107998
KB3101246
KB3092601
KB3101746
KB3101722
KB3097877
KB3081320
KB3100213
KB3102810

will update when more info comes available
My System SpecsSystem Spec
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11 Nov 2015   #4
MartinvWittich

~60000 computers with everything from Windows XP to Windows 10
 
 

We're getting reports from a customer (only one so far) who is experiencing this too since today. We've removed the individual updates from a computer that were installed today; the following one seems to be responsible:

KB 3097877
https://support.microsoft.com/en-us/kb/3097877

Try to remove this update, either in Safe Mode or via RDP (doesn't seem to be affected by the bug), and please report back if it helped. If you want to script the removal, use the following command:

Code:
wusa /uninstall /quiet /forcerestart /kb:3097877
I can also upload our opsi package if anyone is interested.
My System SpecsSystem Spec
11 Nov 2015   #5
jarednl3

Windows 7 Ultimate
 
 

I am having this exact problem. I am able to Remote Desktop Connection in, but Safe Mode does not work. I will try the code you have here.
My System SpecsSystem Spec
11 Nov 2015   #6
jarednl3

Windows 7 Ultimate
 
 

This worked 100% thank you!!

Quote   Quote: Originally Posted by martinvwittich View Post
we're getting reports from a customer (only one so far) who is experiencing this too since today. We've removed the individual updates from a computer that were installed today; the following one seems to be responsible:

kb 3097877
https://support.microsoft.com/en-us/kb/3097877

try to remove this update, either in safe mode or via rdp (doesn't seem to be affected by the bug), and please report back if it helped. If you want to script the removal, use the following command:

Code:
wusa /uninstall /quiet /forcerestart /kb:3097877
i can also upload our opsi package if anyone is interested.
My System SpecsSystem Spec
11 Nov 2015   #7
mbeydoun

 
 

Is there a way I can access command prompt to try and type in the removal of the update that is causing this... I am having the same problem and REALLY need to get my laptop turned on... can anyone help in trying to remove this last update with me please?
My System SpecsSystem Spec
11 Nov 2015   #8
cocoinc

64 bit Pro
 
 

Same issue on 5 pcs. RDP is not enabled and can't enabled remotely using the connect to another and enable remote registry etc
My System SpecsSystem Spec
11 Nov 2015   #9
rgrashorn

W7 x86 & x64, Server 2008R2 x64
 
 

Couldn't get a GPO startup script to work properly so we ended up using PsExec on the active directory to run Martin's script. the link to PsExec: https://technet.microsoft.com/en-us/...sVSIA%29%28%29

We hope to get a good startup script working soon. Until then, hopefully all of you will be able to add the firewall exceptions (port 445) via Group Policy management.

the PSExec script in cmd prompt: psexec \\(pc domain name) cmd

then martin's script: wusa /uninstall /quiet /forcerestart /kb:3097877
My System SpecsSystem Spec
11 Nov 2015   #10
TorchMan

Windows 7 x64 ENG
 
 

Hi guys,

thank you so much for posting the solution here. Martin's solution worked 100% for me too. I had just to unplug the tablet from USB port again, login into Desktop and run Martin's command in command line.

For you guys, who can't login into desktop I would suggest booting into Safe Mode (hold F8 during PC start) , select either Safe Mode , or Safe Mode with Command Promt. You might also try to booting up from Windows installation disk, or running System Recovery feature on your notebook and reverting to previous System Restore point.

find more in here:
Command Prompt at Startup


What do you guys think, how Microsoft will solve this issue? It looks like massive problem, on Technet is currently quite lots of threads dealing this problem.

Till some patch will arrive, do you have any suggestion, how to secure our computers without having this update installed?
My System SpecsSystem Spec
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