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Windows 7: W7 Admin account not working. How can I do my updates

14 Nov 2015   #1
mechjo16

Windows 7, 64 bit
 
 
W7 Admin account not working. How can I do my updates

Hi all,

Recently I can't perform any admin functions yet I am listed as the Admin. Every time I try to update my laptop I get a some setting are managed by your systems admin.

Can anyone direct me on how to correct this issue. Any help would be appreciated!

Also I am not seeing my "users" field under CMM.

Thank you in advance!


My System SpecsSystem Spec
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15 Nov 2015   #2
Ztruker

Windows 10 Pro X64
 
 

What is CMM?

Try enabling the hidden Administrator account then login as Administrator and see if you can do updates.

Open a Elevated Command Prompt. Click Start, All Programs, Accessories. Right click on Command Prompt and select Run as Administrator.

Enter net user administrator /active:yes and press Enter
Type exit and press Enter to close the Command Prompt window.

Note: /active:no will disable it again.

If you can't do this from a booted Windows 7 then you can do it from a Command Prompt window of a booted Windows 7 installation DVD, see here:
How to Change the User Account Password if Unable to Login to Windows

It would be a good idea to run sfc /scannow from a Elevated Command Prompt too, see if that finds and fixes any problems.
My System SpecsSystem Spec
17 Nov 2015   #3
mechjo16

Windows 7, 64 bit
 
 

Thanks for the reply.

I have tried all the listed steps except the last one. I will try tonight. Also as a FYI, when clicking on the command prompt, I no longer have the option to Run as Administrator.
My System SpecsSystem Spec
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17 Nov 2015   #4
Ztruker

Windows 10 Pro X64
 
 

Did net user administrator /active:yes work? Were you able to then login to the Administrator account?

Would be a good idea to run a full scan with your anti-virus program then install Malwarebytes Anti-malware Free, boot to Safe mode with networking then run a scan with it.
My System SpecsSystem Spec
18 Nov 2015   #5
mechjo16

Windows 7, 64 bit
 
 

When doing net user administrator /active:yes the unseen admin account did show. However, no admin functions can be performed just as with my account.

I currently use Norton and run a full scan once a week. I will run the malware you suggested, although will not be able to until tomorrow.

Thank you again for your assistance!
My System SpecsSystem Spec
20 Nov 2015   #6
Ztruker

Windows 10 Pro X64
 
 

Did you try booting to Safe Mode and logging in as Administrator?
My System SpecsSystem Spec
20 Nov 2015   #7
mechjo16

Windows 7, 64 bit
 
 

sfc /scannow came back clean. I am running malwarebytes now. So far one threat came back which is as follows:
  • PUP.Optional.ConvertAd

I can long into admin account in safe mode. however just as in regular boot up I can not perform any admin functions.
My System SpecsSystem Spec
20 Nov 2015   #8
mechjo16

Windows 7, 64 bit
 
 

there was a error in my last post. Norton came back clean.

sfc/ scannow came back as corrupt files found but unable to fix some of them.

then states details are included in the CBS.log windir\Logs\CBS\CBS.log
My System SpecsSystem Spec
22 Nov 2015   #9
Ztruker

Windows 10 Pro X64
 
 

Try SURT then run sfc again.
My System SpecsSystem Spec
22 Nov 2015   #10
mechjo16

Windows 7, 64 bit
 
 

Quote   Quote: Originally Posted by Ztruker View Post
Try SURT then run sfc again.

The SURT link state the page can not be found.
My System SpecsSystem Spec
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 W7 Admin account not working. How can I do my updates




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