Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Cannot access bios after microsoft tech support

17 Nov 2015   #1
Mikey757

Virginia
 
 
Cannot access bios after microsoft tech support

Okay so this is a pretty long story. Anyways I needed C++ Redis 2015 for a program for school to work, It kept failing so I went through the trouble shoots, repairing, deleting, reinstalling, repairing all previous C++ redist versions, restarting computer etc etc Then I went to the next trouble shoot which was to update windows. It would not update even after running the update reset tool and cc cleaner and at this point I was fed up and contacted Microsoft.
After about three hours of the techie screwing around in my pc she says lets try updating to win10. I say fine as long as I can downgrade back to win7. It upgrades, windows updates are working but god win 8/10 on a non touch screen sucks. So I almost immediately switch back to win7 after confirming that windows updates are working and C++ redist 2015 would download without fail. But apparently the techie deleted my catroot folders at some point into her troubleshooting, I stopped paying attention after like 2 hours. This of course corrupted my bios. Which gave me the amazing 0000000X6 Process1_FAILURE_INITIATE BSOD
At this point I had been up like 20 hours and stopped using my brain, she recommends I get into bios and switch the boot options to my Disc Drive and reinstall windows which I knew I wasn't going to do because I have like 100 hours of school work including my dissertation and thesis and 80% of my group project on it and am not willing to lose it. And here lies the problem, after my frustration and exhaustion wore off I thought "Hey, BIOS? Oh shouldn't running my mobo installation disc fix this?" Probably right? But I guess when I moved my disc drive to the front it messed up the order of my hard drives so now when I run the mobo installation it says no OS found on HDD. This makes me think its trying to install to my D:/ and not my C:/.
So any ideas? Would getting into bios even help me at this point? Was I correct in assuming that running the mobo installation would fix the corrupted bios or did her deleting those files screw me?

This leaves me with three options I could think of.

Reinstall windows to my C:/ which I really do not want to do.

Install Windows to my D:/ which I wouldnt mind its mainly just my game drive but here's my issue. My pc is in fast boot and I could not find an option to turn it off when I finally got into bios via Mashing Delete. And now Delete isnt working because it goes to the BootMgr Missing screen. Is there a way to fix this because win7 cant install to it because it is the wrong partition.

The third option is to buy a new hard drive but I am broke and wont get paid for another day or two which is a long time to go without my desktop.

I have two hard drives a wd velociraptor, and a crappy toshiba 7200 rpm hdd which is my D:/. A gigabyte mobo, 16 gb of ram. Everything is just over a year old, not oc. I keep the case clean and cool. Its entirely me being frustrated and tired and allowing an incompetent tech destroy my computer because I was too tired to trouble shoot myself. Please tell me someone here can help me out.


My System SpecsSystem Spec
.
17 Nov 2015   #2
DavidE

Multi-Boot W7_Pro_x64 W8.1_Pro_x64 W10_Pro_x64
 
 

Maybe these tutorials can help:
Fast Startup - Turn On or Off in Windows 10 - Windows 10 Forums
Fast Boot - Enable in UEFI Firmware Settings for Windows 8 and 10 - Windows 10 Forums

If you can't start Windows or get into BIOS, you could try resetting BIOS by removing and reinstalling the CMOS battery,
Some motherboards also have a hardware reset option, so you don't have to remove/reinstall the CMOS battery.

Your specs show you have a Desktop PC, getting the PC manufacturer or motherboard manuals might help you with BIOS and CMOS reset instructions.
My System SpecsSystem Spec
Reply

 Cannot access bios after microsoft tech support




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
Need help? Microsoft Stores offer free tech support, PC tune-ups,...
Need help? Microsoft Stores offer free tech support, PC tune-ups, malware removal Source A Guy
News
Unsolicited tech support
Hi, I just received a phone call from tech support at Jars Support telling me that there is a problem with my computer. They say they know because I have chosen the "send report" option after some problem. However, I never choose this option. They had me scroll through: My Computer --> Manage...
System Security
Smoking tech support
A funny story i found .. thought of posting it After experiencing difficulties with his computer, a poor, incognizant user called the system maker's technical support line for assistance... Technician: Hello. How can I help you today? Customer: There's smoke coming from the power supply...
Chillout Room
Are there any tech support people here?
I have been trying to find out why my Win 7 mavhine decides to crash and then continues to do so . I really do not want to relist the same thread again, but this is getting frustrating
BSOD Help and Support
Microsoft & Red Hat Complete Cooperative Tech Support
More at: Windows Virtualization Team Blog
Virtualization


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 07:39.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App