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Windows 7: Windows won't boot even in safe mode

29 Dec 2015   #1
martin789

Windows7 64bit
 
 
Windows won't boot even in safe mode

Windows7 won't start on my laptop Samsung RF711. Initially I was able to open safe mode and tried to scan with Malwarebytes anti malware. In the middle of scanning my comp rebooted (having found 3 objects by then). I did it once again and same thing happened and since then i havent been able to open safe mode anymore (it freezes). "Repair" doesn't work either, it also rebooted and since then has been freezing. I also tried "last good configuration" (or something like that) but didn't help either. What should I do?


My System SpecsSystem Spec
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29 Dec 2015   #2
mitchell65

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Hi Martin789 and welcome to the Forum.
Before you do anything else have you got any data on the laptop that you need to keep. If yes have you got access to another computer, if yes then download a copy of Linux Ubuntu from here:
Download Ubuntu Desktop | Download | Ubuntu
and create a disc . With this you should be able to use Ubuntu from the disc, no need to install and then gain access to your data on the hard drive. You will then be able to copy that data to an external source so that will be safe. Then if you finish up doing a clean install of Windows your data will be safe.
My System SpecsSystem Spec
29 Dec 2015   #3
martin789

Windows7 64bit
 
 

Thank you so much for the reply but I don't understand what "create a disc" means. I'm not good at computers so please explain. Also my laptop has no CD drive.
I do not have any super important data on the broken laptop but would like to retrieve some of it if possible.
My System SpecsSystem Spec
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29 Dec 2015   #4
michael diemer

Windows 7 x64 SP1
 
 

"Create a disc" means burn an ISO image of Ubuntu, which you then run live as above. If you don't have a CD/DVD in your computer, you can use a flash drive to burn the image. If no repair options work, you may need to reinstall Windows. You can do this without destroying your files, by selecting the "upgrade" option when installing. Windows will then assume you are upgrading, like from Vista to Seven, for example. It will preserve your files, but you will need to reinstall your programs.

A better option is a system image restoration, but you would have had to have made a system image first. If not, then the first option. But I would wait for more knowledgeable folks to chime in here, there could be an easier way to do this.
My System SpecsSystem Spec
29 Dec 2015   #5
mitchell65

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

martin789, The important thing at the moment is as I asked before "Have you got access to another computer?"
My System SpecsSystem Spec
29 Dec 2015   #6
whs
Microsoft MVP

Vista, Windows7, Mint Mate, Zorin, Windows 8
 
 

If it helps - here is one of my older tutorials on how to create a data recovery disc. I used Mint Mate but if you prefer Ubuntu, the procedure is the same.

Emergency Kit - save your files from a dead OS

And as Mitch asks, you need a running PC to do it.
My System SpecsSystem Spec
29 Dec 2015   #7
martin789

Windows7 64bit
 
 

Quote   Quote: Originally Posted by mitchell65 View Post
martin789, The important thing at the moment is as I asked before "Have you got access to another computer?"
Yes, I do have access to 2 other laptops
My System SpecsSystem Spec
29 Dec 2015   #8
martin789

Windows7 64bit
 
 

Quote   Quote: Originally Posted by whs View Post
If it helps - here is one of my older tutorials on how to create a data recovery disc. I used Mint Mate but if you prefer Ubuntu, the procedure is the same.

Emergency Kit - save your files from a dead OS

And as Mitch asks, you need a running PC to do it.
Thank you. I will follow your tutorial. I will use Ubuntu as it takes much more time to download mint mate.
My System SpecsSystem Spec
29 Dec 2015   #9
martin789

Windows7 64bit
 
 

I have followed the tutorial, opened Ubuntu on the broken laptop and now I can see my files. How do I copy them to pendrive?
My System SpecsSystem Spec
29 Dec 2015   #10
whs
Microsoft MVP

Vista, Windows7, Mint Mate, Zorin, Windows 8
 
 

I would use copy/paste. Finding the pendrive in Ubuntu may require a bit of footwork.
My System SpecsSystem Spec
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 Windows won't boot even in safe mode




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