Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Shutdown Screen Hanging

05 Jan 2016   #1
gary palmer

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 
Shutdown Screen Hanging

What is best way to deal with a hung or stuck Shutdown screen. I am not having a problem at the moment but in past handled this problem by pressing the physical restart button on PC case or holding the PC on/off button for about 5 seconds to do a forced shutdown. End result back then was a system drive that would not boot after a restart was required for Windows Updates. Luckily I clone regularly using Acronis True Image so the clone saved the day.

Is there a better way to deal with a hung/stuck shutdown screen?
Seems that once the shutdown screen is visible there is no way that I know of how to get out of it back to Windows? Any smart advice appreciated...Gary


My System SpecsSystem Spec
.
05 Jan 2016   #2
mitchell65

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Have you got you Microsoft updates set to "automatic"?
My System SpecsSystem Spec
05 Jan 2016   #3
gary palmer

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Mitchell65 I have Microsoft Updates set to: 'Check for updates but let me choose whether to download and install them'. I avoid automatic updates as things will be installed that may be problematic or simply not needed. Like for example the rather 'under the radar' and forceful approach by Microsoft lately to force people to update to Windows 10. Thx...Gary
My System SpecsSystem Spec
.

05 Jan 2016   #4
RonWesley

Windows 10
 
 

Shutdown issues are generally caused by a program or process that is refusing to exit gracefully. The program or process can be from malware or can be legitimate (such as an invasive antivirus like Norton or McAfee). If you are using a Norton or McAfee product, uninstall it and replace with a better program such as NOD32, Kasperksy, or Avast (free).
My System SpecsSystem Spec
05 Jan 2016   #5
gary palmer

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Thanks Ron Wesley. Am using Avast Pro Antivirus so not as invasive as Norton/McAfee. Am aware that a program may be running that has not exited so can inhibit the Shut Down process. Was wanting to know how to get out of the Shut Down process being hung without hitting restart button or doing a forced shutdown as these can also cause problems. Thanks for your insight though...Gary
My System SpecsSystem Spec
05 Jan 2016   #6
mitchell65

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Look at the programs that start on Windows boot up via msconfig. See if there are any that you don't need on start up and disable them. See if that helps. If not disable all that are enabled at start up and see if that cures the problem. If it does then enable each prog that you really need enabled one at a time to see if you can find which one causes the problem. If that solves the probelm then really reconsider whether you need any programs apart from your anti virus to start up on Windows boot.
My System SpecsSystem Spec
05 Jan 2016   #7
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

This tutorial by Brink should be helpful.

Troubleshoot Application Conflicts by Performing a Clean Startup
My System SpecsSystem Spec
07 Jan 2016   #8
gary palmer

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Thanks everybody with replies. Am aware that a program may continue running at Shut Down so causing the shutdown to be in a sort of loop.

In past I have done a forced shutdown by holding down the power button. Tried restarting PC by pressing the restart button on PC front panel. I look at these as being somewhat risky as can create a situation where Windows will not boot up as it did not shut down properly.

What I am really wanting (maybe I should have explained better) is what to do when a Shut Down loop occurs so as not to cause a problem where Windows7 will not boot up. What is the smart or safest way to handle this?

Gary
My System SpecsSystem Spec
07 Jan 2016   #9
mitchell65

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

I don't really know an answer to this but something is causing the shutdown problem so surely it is better to cure the cause whereas finding a "safe" or "smart" way to deal with it is just treating the symptons?
My System SpecsSystem Spec
07 Jan 2016   #10
gary palmer

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Thanks Mitchell65. You are absolutely correct...better to treat the problem rather than it's symptoms.
I actually do not have a current problem with Shut Down loop but did in recent past before doing a clean fresh install of W7. Everything running great now but is surprisingly little on web about what to do if actually in a Shut Down loop. Thanks again... Gary
My System SpecsSystem Spec
Reply

 Shutdown Screen Hanging




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
trying to see why my shutdown is hanging
I'm trying to see why my shutdown is hanging (after services stopped) on this build, and what impact disabling unnecessary stuff has on my machine, but I have a problem. My event viewer only has a couple of warnings. I've been shutting down, and restarting, and no events are being recorded! I...
Performance & Maintenance
update 2 of 5 hanging for more than 2 hours on shutdown
I have shut-down my PC computer a little over 2 hours ago because updates had been downloaded. It has been hanging on update 2 of 5 for about 2 hours now, which is most unusual. I have no idea what this update relates too. How much longer should I give the update and then what action should be...
Windows Updates & Activation
windows 7 restart or shutdown stays at shutdown screen
New laptop lenovo ideapad from january i run a lot of programs for engineering on it works great. But it seems after a while online listening to music and browsing flash/shockwave whatever begins to crash if i exit out of chrome i cannot re open but i can open ie. running mcafee enterprise and...
General Discussion
Welcome screen hanging
So yeh i use a windows 7 ULT x86 and the welcome screen just hangs there for a good 20 odd seconds. It didnt do this before. To be honest im not sure what i did for it to happen. I googled a bit and: 1. Dont a full fill BG 2. Dont have a remote account 3. No NAS or attatched network...
Performance & Maintenance
Black screen of hanging?
So heres my issue, after about a 2 weeks on my new pc running windows 7 home premeium, i noticed an issue. Whenever I logged into my account everything would be black, but id see my cursor and id be able to move it, however right click, ctrl alt delete, and the windows key do nothing, my question...
General Discussion
Help with shutdown hanging please
I need help when i go to windows 7 to shut down and the screen says shutting down it stays on the screen forever without shutting down is it a glitch? I also have update glitch.
General Discussion


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 08:24.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App