Cant install Windows 7 SP1


  1. kma1717
    Posts : 105
    Windows 7 Enterprise 32 bit
       New #1

    Cant install Windows 7 SP1


    Hi,

    Everytime I try to install Windows 7 SP1 (KB976932-x86.exe), it fails to install. I ran a program called Windows Update Diagnostics and it shows an error stating "Service registration is missing or corrupt". If anyone has any suggestions, please let me know.

    Thanks,
    Kevin
      My Computer
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  3. ThrashZone
    Posts : 20,583
    Win-7-Pro64bit 7-H-Prem-64bit
       New #2

    Hi,
    How did you come to have Enterprise edition ?
    Is there any oem/ manufacture sticker on the case that states what edition came on the machine ?
      My Computer
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  4. kma1717
    Posts : 105
    Windows 7 Enterprise 32 bit
    Thread Starter
       New #3

    Hi ThrashZone,

    Thanks for the response. Its a work pc and they have the Enterprise edition on them. I do not see any kind of OEM sticker on the pc.

    Thanks,
    Kevin
      My Computer
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  6. ThrashZone
    Posts : 20,583
    Win-7-Pro64bit 7-H-Prem-64bit
       New #4

    Hi,
    I would contact the I.T. department where you work :/

    Just out of curiosity
    Click start and right click the Computer listing and click on Properties
    On the bottom does it say windows is activated ?
    Also at Start/ Control panel and system.
    Windows Genuine and Activation Issue Posting Instructions
    Run this 3 times and restart between each rerun
    SFC /SCANNOW Command - System File Checker
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  7. kma1717
    Posts : 105
    Windows 7 Enterprise 32 bit
    Thread Starter
       New #5

    Hi ThrashZone,

    I work in the IT dept. but am fairly new to it. We have 1 other person in the dept. but he isnt sure how to fix it either. We ran the SFC /SCANNOW already (3 times with reboots), but it didnt help. The version of Windows 7 is activated and 100% genuine. I read something on another person's post that the CheckSUR and CbsPersist log files usually contain important information for trying to resolve this type of issue, but I am not sure how to read these files. I am hoping there is somebody in this forum who is familiar with reading the CheckSUR and CbsPersist log files (I hope I worded that correctly).

    Thanks,
    Kevin
      My Computer
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  8. ThrashZone
    Posts : 20,583
    Win-7-Pro64bit 7-H-Prem-64bit
       New #6

    Hi,
    Our expert is ill at this time but you can post the log files if you want too
    I ran across this laundry list but it was on a simple search so you may have already found it
    https://support.microsoft.com/en-us/kb/2505743

    I will say Symantec can be troublesome to extreme changes in an os it is installed on the the part about removing a antivirus should not be discounted or simply disabling it as a good idea,
    Scroll down to the first reply for the removal tool after using uninstall a program.
    norton 360 uninstall | Norton Community
      My Computer
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