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Windows 7: ASUS laptop, freezing after having been asleep, occasional BSOD.

16 Jan 2016   #11
acillatem

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Ok....you lost me here. I get the same window you show on the left, in the screenshot, but I don't see how you get to the window you have a screenshot of on the right.


My System SpecsSystem Spec
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16 Jan 2016   #12
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Additional information is required.

1. Download the DM Log Collector application to your desktop by clicking the link below

DM Log Collector.exe

2. Run it by double-clicking the icon on your desktop, and follow the prompts.
3. Locate the .ZIP file that is created on your desktop, and upload it here in your next reply.

My System SpecsSystem Spec
16 Jan 2016   #13
acillatem

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Here you go.

And, thank you for your help.


Attached Files
File Type: zip LAPTOP-Sat_01_16_2016_181806_35.zip (2.10 MB, 4 views)
My System SpecsSystem Spec
.

16 Jan 2016   #14
acillatem

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

For whatever it's worth, I did make make a bootable DVD and USB with Windows 7 Home Premium, SP1, since this laptop came with no retail cd. We had to make a backup with several dvd's. That's only useful on a clean install, which I hope to avoid. Seems like it might end up being a repair install, but I'm just guessing.
My System SpecsSystem Spec
16 Jan 2016   #15
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 9F, {3, fffffa8009dffa00, fffff80000b9a3d8, fffffa800f139710}

Probably caused by : usbccgp.sys

Followup: MachineOwner
---------

		Args: 00000000 00000000 00000000 00000000
>[ 16, 2]   0 e0 fffffa8009dffa00 00000000 fffff88007c0268c-00000000 Success Error Cancel 
	       \Driver\usbccgp	STREAM!SCDevWakeCompletionRoutine
			Args: 00000000 00000001 00000001 00000000
 [ 16, 2]   0  1 fffffa8009f6d050 00000000 00000000-00000000    pending
	      Unable to load image \SystemRoot\system32\DRIVERS\snp2uvc.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for snp2uvc.sys
*** ERROR: Module load completed but symbols could not be loaded for snp2uvc.sys
 \Driver\SNP2UVC
			Args: 00000000 00000001 00000001 00000000
 [ 16, 2]   0 e1 fffffa8009dbc5b0 00000000 00000000-00000000    pending
	       \Driver\ksthunk
			Args: 00000000 00000001 00000001 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-fffffa8008741900    

			Args: 00000000 00000000 00000000 00000000

start             end                 module name
fffff880`07c47000 fffff880`07dfea80   snp2uvc  T (no symbols)           
    Loaded symbol image file: snp2uvc.sys
    Image path: \SystemRoot\system32\DRIVERS\snp2uvc.sys
    Image name: snp2uvc.sys
    Timestamp:        Tue Sep 07 18:49:37 2010 (4C8603A9)
    CheckSum:         001C6F36
    ImageSize:        001B7A80
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
The BSOD seems to be caused by the outdated Suyin webcam driver. Check to see if an updated driver is available here:
SUYIN

If not, then you should uninstall the device.
My System SpecsSystem Spec
16 Jan 2016   #16
acillatem

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Ok we'll give that a try. If an updated driver isn't available, how would I go about uninstalling that device? I'm not on her computer at the moment, so that's why I ask.

You have any idea of what is going on with system restore, and why it won't work? It would be nice if that worked properly.

Should I just ignore the results of the SFC scan too?
My System SpecsSystem Spec
16 Jan 2016   #17
acillatem

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

I'm not so sure an updated driver, or anything remotely close, can be found at that site you linked me too. Nothing in the dropdown menus about webcams or anything close.

I found this in the 'Uninstall a program'....would that be what to uninstall?


And I found drivers for that here,
DriverMax - Imaging Devices - Azureware - USB2.0 UVC 2M WebCam Computer Driver Updates
but you're showing a different name.


Attached Images
ASUS laptop, freezing after having been asleep, occasional BSOD.-2016-01-16_201609.png 
My System SpecsSystem Spec
16 Jan 2016   #18
acillatem

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Ok.....in a weird type of irony, went back to her laptop after we ate dinner, to see if I could see any type of name in device manager, and it had gone to sleep, and we couldn't get it back at all. Just a black screen. Tried the escape key, moving the mouse....nothing worked. Did a hard shutdown. My wife said it's never done that....it always comes back to something.

Kind of strange.
My System SpecsSystem Spec
17 Jan 2016   #19
acillatem

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Found a slightly newer driver at softpedia, but my wife said she didn't even care, as she never uses the webcam, so we disabled it through device manager. Would that be good enough, just to test and see if it stops the problem?

On that note, do you think the webcam driver is also causing the freezing,after it's been asleep, or do you think I have two different issues? Like she said, she sees that blue screen less than maybe 25% of the time, after it freezes, but it's always when it freezes, after waking up.
My System SpecsSystem Spec
17 Jan 2016   #20
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Quote   Quote: Originally Posted by acillatem View Post
Found a slightly newer driver at softpedia, but my wife said she didn't even care, as she never uses the webcam, so we disabled it through device manager. Would that be good enough, just to test and see if it stops the problem?

On that note, do you think the webcam driver is also causing the freezing,after it's been asleep, or do you think I have two different issues? Like she said, she sees that blue screen less than maybe 25% of the time, after it freezes, but it's always when it freezes, after waking up.
Yes, disabling that way is the correct method.

Yes, I suspect the webcam driver was the cause of the BSOD from sleep - crash 0x9F's are very commonly associated with these problems.
My System SpecsSystem Spec
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 ASUS laptop, freezing after having been asleep, occasional BSOD.




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