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Windows 7: ASUS laptop, freezing after having been asleep, occasional BSOD.

17 Jan 2016   #21
acillatem

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Ok thanks. So, if your hunch is correct, this will stop the freezing altogether, correct?

You have any ideas on why my system restore isn't working now?

EDIT: I did start another thread about system restore, as it obviously is a different issue.
http://www.sevenforums.com/general-d...ml#post3203842

On another note, we'll see what happens with the webcam disabled, but another thing I thought of was, when I say asleep, it could actually be hibernating, as I'm not sure how long she lets the computer sit before thios freezing happens, but either way, it shouldn't be doing what it's doing, whether it's been asleep, or hibernating, but thought I'd throw that out there.


My System SpecsSystem Spec
.
19 Jan 2016   #22
acillatem

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Tonight it just froze in the middle of doing something, and she said it's NEVER done that, so don't know what that is about, or if it's related, new, or...whatever.
My System SpecsSystem Spec
19 Jan 2016   #23
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Provide new files as follows please. Even if its not a true BSOD, it may help find the cause.

Additional information is required.

1. Download the DM Log Collector application to your desktop by clicking the link below

DM Log Collector.exe

2. Run it by double-clicking the icon on your desktop, and follow the prompts.
3. Locate the .ZIP file that is created on your desktop, and upload it here in your next reply.

My System SpecsSystem Spec
.

19 Jan 2016   #24
acillatem

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

I'll do it in the morning. Going to bed, and computer is off.
Thanks for helping!
My System SpecsSystem Spec
19 Jan 2016   #25
acillatem

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by Golden View Post
Provide new files as follows please. Even if its not a true BSOD, it may help find the cause.

Additional information is required.

1. Download the DM Log Collector application to your desktop by clicking the link below

DM Log Collector.exe

2. Run it by double-clicking the icon on your desktop, and follow the prompts.
3. Locate the .ZIP file that is created on your desktop, and upload it here in your next reply.

Done. And thanks for the help so far.


Attached Files
File Type: zip LAPTOP-Tue_01_19_2016_101235_10.zip (2.10 MB, 3 views)
My System SpecsSystem Spec
19 Jan 2016   #26
acillatem

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Ok, it froze twice again today, while she was using it, and it never did that before, only after it had been asleep/hibernating. That happened after I came here for help, and she's almost convinced something I downloaded here, could be the cause. I know better, but I can see how she's thinking that. She doesn't understand that the couple things I've done here, to get info, haven't removed anything, or done anything to her laptop. It's obviously some weird coincidence. But yeah, that's where I'm at. I've gone on forums like this quite a few times to resolve computer issues, and for various things, so I'm used to it, she's not.

Golden....if you something glaring in that last report I uploaded, that would point at the reason for the freezing, I'm all ears.

On that note, I can't help think that, just to cut to the chase, that a repair install would be smart right now. She wouldn't have to worry about saving pictures and documents, or getting all the correct drivers, like she would on a clean install.

I have an ISO on a flash drive and on dvd, and if I'm understanding it correctly, it just writes over the top of the current OS, while saving all current setting, pictures, documents, and files, and essentially "fixes" whatever might be wrong, correct?
My System SpecsSystem Spec
21 Jan 2016   #27
acillatem

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by Golden View Post
Provide new files as follows please. Even if its not a true BSOD, it may help find the cause.

Additional information is required.

1. Download the DM Log Collector application to your desktop by clicking the link below

DM Log Collector.exe

2. Run it by double-clicking the icon on your desktop, and follow the prompts.
3. Locate the .ZIP file that is created on your desktop, and upload it here in your next reply.

Did you see anything unusual in the zip file I uploaded?

I appreciate all your help with this, and I understand how it works, my wife isn't used to getting forum help like I am. I still want to get to the bottom of it.
My System SpecsSystem Spec
21 Jan 2016   #28
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

All I see are the .dmp files, the last being the 0x9F which I believe you already took care of?
My System SpecsSystem Spec
21 Jan 2016   #29
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

On a different tack and out of curiousity have you tested that drive?? if not I would be inclined to run one and use this SeaTools for Windows | Seagate

I would also take a look at the emps mate Speccy - Free Download - Piriform send back any results.

To appease me do you run on mains power all the time?
My System SpecsSystem Spec
21 Jan 2016   #30
acillatem

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by Golden View Post
All I see are the .dmp files, the last being the 0x9F which I believe you already took care of?
Yes, we disabled that driver, as she doesn't use the webcam anyway.

I got that report after it had frozen while she was using it, so I guess it's safe to assume it's something else causing the freezing.
My System SpecsSystem Spec
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 ASUS laptop, freezing after having been asleep, occasional BSOD.




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