Windows 10 Upgrade from Windows 7 - Repeated Failure, Seeking Help


  1. Posts : 2
    Windows 7 Home Premium
       #1

    Windows 10 Upgrade from Windows 7 - Repeated Failure, Seeking Help


    Problems upgrading to Windows 10 from Windows 7 Home Premium Edition.
    My computer spec's:
    HP Pavilion P7-1254, AMD A6-3620 APU, Radeon graphics, 2.20 GHz, 8 Gb Ram, 64-bit operating system

    Over past 10 days, I have attempted to upgrade to the Windows 10 from its icon on my computer. When W10 icon is clicked, it says my computer and system are suitable, then proceeds to the download of files. This download process takes about +12 hours (on ATT DSL basic), and I have attempted it about 10 times. After continuing problems each time, I searched the Internet for guidance and for others experiencing similar problems (for which there are many). I then proceeded to try these approaches.


    Approach A.:
    -turned off anti virus programs
    -disconnected peripherals, including optical drive, printers, etc.
    -turned off other software programs
    then attempted upgrade, again without success.

    ->>downloads taking about 12 hours, then click "Accept terms", > Modern Setup Host has stopped working
    error found: Code C190011F

    Approach B with A:
    ran "Windows Update Troubleshooter" multiple times, in between upgrade attempts, as recommended with each error alert/notice,
    then attempted upgrade, again without success.


    Approach C:
    changed automatic DNS settings to new address, Google Public DNS address (IPv4):
    8.8.8.8
    8.8.4.4
    then attempted upgrade, again without success.
    files download, then to Installation... clicked "Accept terms", then, Modern Setup Host Error
    again, Error C190011F

    ran Windows Update Troubleshooter again, as recommended with each error alert/notice
    Detail -
    Error Code: 0x80070057
    Root Cause: RC_Data Store
    Collected file: Check SURLog.cab

    Approach D:
    Next tried this suggested routine from Windows community website:

    Command Prompt (admin)

    net stop wuauserv
    net stop bits
    net stop cryptsvc

    ren %systemroot%\System32\Catroot2 Catroot2.old
    ren %systemroot%\SoftwareDistribution Software.Distribution.old


    net start wuauserv
    net start bits
    net start cryptsvc


    ran upgrade again, result, the Update routine seemed to hang at the "still starting" files download screen, never proceeding to the dialogue window showing download progress.

    clicked Windows Update to try again, and again, error C190011F
    -----

    What can I do to make the Upgrade work?
      My Computer


  2. Posts : 6,330
    Multi-Boot W7_Pro_x64 W8.1_Pro_x64 W10_Pro_x64 +Linux_VMs +Chromium_VM
       #2

    Are you willing to consider a Clean Install of Win 10 ?
    A Clean Install would not "migrate" your Win7 programs and settings to Win 10.
    You would have to re-install all programs and settings.
    Here is a Clean Install tutorial:
    Clean Install Windows 10 Directly without having to Upgrade First - Windows 10 Forums

    If you only want to Upgrade W7 to W10 see this tutorial:
    Windows 10 - Upgrade Installation - Windows 10 Forums

    No matter what you do, you should create backup images before attempting the change.
      My Computer


  3. Posts : 6,330
    Multi-Boot W7_Pro_x64 W8.1_Pro_x64 W10_Pro_x64 +Linux_VMs +Chromium_VM
       #3

    Also, turning off programs is not the same as having uninstalled them prior to a Upgrade.
    All installed programs will attempt to convert to Win 10 even if they are turned off in Win 7.

    The folks at sister site Win 10 might be able to better help with upgrade install issues, and what programs cause issues.
    Windows 10 Forums
      My Computer


  4. Posts : 13,576
    Windows 10 Pro x64
       #4

    Why are you trying to upgrade to 10 ?
      My Computer


  5. Posts : 2
    Windows 7 Home Premium
    Thread Starter
       #5

    Problems with W10 upgrade from W7


    My sense is that I would prefer to upgrade than do a clean install as I would like to avoid reinstalling all previous programs and data. This seems like it would be time consuming. However, from reading provided links, I understand that a clean install can be more efficient in that the old setup accumulated errors or incompatibilities are eliminated with the new format of the hard disk rather than carried over.

    To the question of "why" upgrade? It seems that MS has been putting this out as an improvement in OS and that efforts will be directed to support customers and W10 in the future...?

    I am reading the provided responder links now. Thanks
      My Computer


 

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