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Windows 7: Arrow keys not scrolling in windows explorer

29 Jan 2016   #31
oscer1

win 7 64 bit
 
 

In my opinion this should be done first if it is your hard drive making the noise. Would be a sign of a hard drive failure. And you could loose all your files.


My System SpecsSystem Spec
.
30 Jan 2016   #32
Anak

Microsoft Community Contributor Award Recipient

Win 7 Home Premium 64bit Ver 6.1.7600 Build 7601 - SP1
 
 

I would say the HDD is a concern, but there is a problem with the OS specifically Explorer.
Quote   Quote: Originally Posted by frm242 View Post
I had only one automatic system restore point dated before these problems occurred and I ran system restore from safe mode, and after it finished and logged on normally windows said something like "system restore wasn't successful, could not retrieve the file because it was corrupt or deleted during the restore".
What bothers me is the part about the file being corrupt or deleted.

Before you start any more scans, can you get into Advanced Boot Options and run "Last Known Good Configuration"? Follow step #2 if you multi-boot or step #3 if single boot, then step #4.
When machine has finished rebooting test the arrow behaviour in Explorer.

If still corrupt, a triple run of SFC may fix it, if not try the system update readiness tool mentioned at the second bullet, but if you're still getting the error messages after all that a CHKDSK scan may replace the deleted file, rerun SFC to confirm. Be forewarned a CHKDSK can take awhile, mine takes several hours, see note at link.

Tip   Tip

Have you tried to run the SFC scan in Safe Mode at least three or more times with restarts in between?

See Note after Option Two step #4:
Note   Note
  • If SFC could not fix something, then run the command again to see if it may be able to the next time. Sometimes it may take running the sfc /scannow command 3 or more times to completely fix everything that it's able to.
  • If not, then download and run the 32-bit (x86) or 64-bit (x64) System Update Readiness Tool for your same installed 32-bit or 64-bit Windows 7, restart the PC afterwards, and try the sfc /scannow command again.
  • If still not, then you can attempt to run a System Restore using a restore point dated before the bad file occured to fix it. You may need to repeat doing a System Restore until you find a older restore point that may work.
  • If still not, then you can use the steps in the TIP box in the OPTION THREE section below to manually replace the files that SFC could not fix.

If a run of "Last Known Good Configuration" nor neither scan can fix the error then I would say a Repair Install is indicated; Do you have a disk?


Related:
I had thought a Folder View - Reset All Folders may help, but that won't work for Library Folders.

I also thought of restarting Explorer while the system was up just to see if that would make a difference, but I'm not sure it would.

Quote   Quote: Originally Posted by frm242 View Post
1: I'm talking about switching between rows, not selecting them. And its nothing new, I used to do it before.
2: I also mentioned this later that when I'm double clicking open an image (in Windows Photo Viewer) from bottom most rows (about 3) it opens the first image in the folder instead. This is happening in one disk drive only.
3. Once I rename an image in the folder (by F2) and hit Enter, another image is automatically selected simultaneously, thus window shows "2 objects selected".
4. I'm also hearing a brief chirping kind of sound (like one produced by old dialup modems when dialing) at bootup and when photo viewer is opening the other image (as mentioned in 2).
Concerning #4. Describing anything to someone else is always an exercise in objectivity frm, there are some sounds in this list from various hard drives that sound like a chirp, see if it narrows it down for you: http://Failing Hard drive Sounds | datacent.com I would have myself, but your system specs are not fully filled out: System Info - See Your System Specs
My System SpecsSystem Spec
30 Jan 2016   #33
frm242

Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by oscer1 View Post
In my opinion this should be done first if it is your hard drive making the noise. Would be a sign of a hard drive failure. And you could loose all your files.
OK it turns out that the chirp sound at bootup is from DVD combo, there is none when I remove the combo and it is back when I insert the combo back in.

And I tried to listen carefully and it seems that the very low sound while opening image file and at some other instances is coming from processor not the hard disk, not very sure though.
My System SpecsSystem Spec
.

30 Jan 2016   #34
Anak

Microsoft Community Contributor Award Recipient

Win 7 Home Premium 64bit Ver 6.1.7600 Build 7601 - SP1
 
 

I haven't heard of any processor problems with the I1564.

In the meantime, have you?
  • Dropped the machine.
  • Given it any sharp jolts, (oops! I got it).
  • Spilled any liquids on the machine.
  • Is there rough handling with the unit, (toss it here, toss it there).
  • Performed any mechanical alterations, (gotten inside).
  • Have you loaned the machine to anyone else.
frm; I ask because of your second paragraph in the quote, if any of the aforementioned conditions are met it could cause a problem, and we have to rule them out:

Quote   Quote: Originally Posted by frm242 View Post
Quote   Quote: Originally Posted by oscer1 View Post
In my opinion this should be done first if it is your hard drive making the noise. Would be a sign of a hard drive failure. And you could loose all your files.
OK it turns out that the chirp sound at bootup is from DVD combo, there is none when I remove the combo and it is back when I insert the combo back in.

And I tried to listen carefully and it seems that the very low sound while opening image file and at some other instances is coming from processor not the hard disk, not very sure though.
Leave the DVD combo out for now, if possible.

When you request the operating system (OS) to do something for you, the processor will react and the added energy could produce a "very low sound", stay vigilant.

I gave you a lot to chew on in my last post with all that scanning or starting up this way or that way so take your time try what you may and keep us updated, okay?

p.s....Thanks for filling out your system specs!


Related:

Looking for processor sounds scrounged up another possibility for low sounds the: PSU, check the first answer
My System SpecsSystem Spec
01 Feb 2016   #35
frm242

Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by Anak View Post
I would say the HDD is a concern, but there is a problem with the OS specifically Explorer.
Quote   Quote: Originally Posted by frm242 View Post
I had only one automatic system restore point dated before these problems occurred and I ran system restore from safe mode, and after it finished and logged on normally windows said something like "system restore wasn't successful, could not retrieve the file because it was corrupt or deleted during the restore".
What bothers me is the part about the file being corrupt or deleted.

Before you start any more scans, can you get into Advanced Boot Options and run "Last Known Good Configuration"? Follow step #2 if you multi-boot or step #3 if single boot, then step #4.
When machine has finished rebooting test the arrow behaviour in Explorer.

If still corrupt, a triple run of SFC may fix it, if not try the system update readiness tool mentioned at the second bullet, but if you're still getting the error messages after all that a CHKDSK scan may replace the deleted file, rerun SFC to confirm. Be forewarned a CHKDSK can take awhile, mine takes several hours, see note at link.

Tip   Tip

Have you tried to run the SFC scan in Safe Mode at least three or more times with restarts in between?

See Note after Option Two step #4:
Note   Note
  • If SFC could not fix something, then run the command again to see if it may be able to the next time. Sometimes it may take running the sfc /scannow command 3 or more times to completely fix everything that it's able to.
  • If not, then download and run the 32-bit (x86) or 64-bit (x64) System Update Readiness Tool for your same installed 32-bit or 64-bit Windows 7, restart the PC afterwards, and try the sfc /scannow command again.
  • If still not, then you can attempt to run a System Restore using a restore point dated before the bad file occured to fix it. You may need to repeat doing a System Restore until you find a older restore point that may work.
  • If still not, then you can use the steps in the TIP box in the OPTION THREE section below to manually replace the files that SFC could not fix.

If a run of "Last Known Good Configuration" nor neither scan can fix the error then I would say a Repair Install is indicated; Do you have a disk?


Related:
I had thought a Folder View - Reset All Folders may help, but that won't work for Library Folders.

I also thought of restarting Explorer while the system was up just to see if that would make a difference, but I'm not sure it would.

Quote   Quote: Originally Posted by frm242 View Post
1: I'm talking about switching between rows, not selecting them. And its nothing new, I used to do it before.
2: I also mentioned this later that when I'm double clicking open an image (in Windows Photo Viewer) from bottom most rows (about 3) it opens the first image in the folder instead. This is happening in one disk drive only.
3. Once I rename an image in the folder (by F2) and hit Enter, another image is automatically selected simultaneously, thus window shows "2 objects selected".
4. I'm also hearing a brief chirping kind of sound (like one produced by old dialup modems when dialing) at bootup and when photo viewer is opening the other image (as mentioned in 2).
Concerning #4. Describing anything to someone else is always an exercise in objectivity frm, there are some sounds in this list from various hard drives that sound like a chirp, see if it narrows it down for you: http://Failing Hard drive Sounds | datacent.com I would have myself, but your system specs are not fully filled out: System Info - See Your System Specs
OK I tried advanced boot last known good configuration, triple SFC, CHKDSK /r, reset all folders but nothing worked. I don't have a windows disk, even if I had my DVD combo is now too weak to read anything, and I've no system restore point available now, and due to an internet problem I can't download that tool you mentioned. And I have a Samsung hard drive but none of the Samsung drive sounds (on that page you mentioned) matches mine. Those sounds there sound too troublesome.

But I opened my device manager and it shows error (driver problem) on an IDE controller in Other Devices, can this be the reason? I tried to search internet for driver but no luck.
My System SpecsSystem Spec
02 Feb 2016   #36
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Ok well I have already suggested the simple stuff like sfc diskcheck and a system restore but I don't know if any notice was taken.

Now if the disk is on the way out then retrieve the data using this
BOOTABLE UBUNTU
Make a bootable Ubuntu disk Download Ubuntu Desktop | Download | Ubuntu
Set the BIOS to boot from the optical when the machine boots it will show you a screen with TRY or INSTALL > select TRY not INSTALL
When it is finished - it takes very little time you will get a screen like in the pic .
Open the drive you want > User and dig down until you get to the data / settings you may be able to copy / paste the material you want to an external source or other installed drive doing this.
I am not sure if it will but I have recovered tons of data etc using this method both on "dead" or just plain drives that you cannot get data from using Windows.
You can use the Linux Mint Mate method but my Ubuntu ditty is quick and easy to use.
Emergency Kit - save your files from a dead OS

I would also suggest a run with this too Kaspersky Rescue Disk 10 and I would even go as far as doing this
RAM - Test with Memtest86+ for good measure but at least 8 passes please or it not wortth trying to use it.


Attached Thumbnails
Arrow keys not scrolling in windows explorer-ubuntu-screen-x2.png  
My System SpecsSystem Spec
02 Feb 2016   #37
frm242

Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by ICIT2LOL View Post
Ok well I have already suggested the simple stuff like sfc diskcheck and a system restore but I don't know if any notice was taken.

Now if the disk is on the way out then retrieve the data using this
BOOTABLE UBUNTU
Make a bootable Ubuntu disk Download Ubuntu Desktop | Download | Ubuntu
Set the BIOS to boot from the optical when the machine boots it will show you a screen with TRY or INSTALL > select TRY not INSTALL
When it is finished - it takes very little time you will get a screen like in the pic .
Open the drive you want > User and dig down until you get to the data / settings you may be able to copy / paste the material you want to an external source or other installed drive doing this.
I am not sure if it will but I have recovered tons of data etc using this method both on "dead" or just plain drives that you cannot get data from using Windows.
You can use the Linux Mint Mate method but my Ubuntu ditty is quick and easy to use.
Emergency Kit - save your files from a dead OS

I would also suggest a run with this too Kaspersky Rescue Disk 10 and I would even go as far as doing this
RAM - Test with Memtest86+ for good measure but at least 8 passes please or it not wortth trying to use it.
Did you read my last reply? I've tried sfc 3 times, chkdsk /r, system restore etc that was suggested by all the fellas here but nothing worked, checked the hard drive failure sounds but none matches mine. Though I've noticed a driver error in Device Manager for IDE controller but can't find the driver.
My System SpecsSystem Spec
02 Feb 2016   #38
Ztruker

Windows 10 Pro X64
 
 

I suggest creating a new account and test to see if the arrow key problem exists or not. If yes you can keep the new account and copy everything except some account specific files from the old to the new. Continue testing until you are satisfied all is working correctly then delete the old account. If no difference just delete the new account.

Fix a corrupted user profile
My System SpecsSystem Spec
02 Feb 2016   #39
oscer1

win 7 64 bit
 
 

Did you read my last reply? I've tried sfc 3 times, chkdsk /r, system restore etc that was suggested by all the fellas here but nothing worked, checked the hard drive failure sounds but none matches mine. Though I've noticed a driver error in Device Manager for IDE controller but can't find the driver.[/QUOTE]


try reinstalling the chipset drivers from the dell support site.
My System SpecsSystem Spec
02 Feb 2016   #40
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Quote   Quote: Originally Posted by frm242 View Post
Quote   Quote: Originally Posted by ICIT2LOL View Post
Ok well I have already suggested the simple stuff like sfc diskcheck and a system restore but I don't know if any notice was taken.

Now if the disk is on the way out then retrieve the data using this
BOOTABLE UBUNTU
Make a bootable Ubuntu disk Download Ubuntu Desktop | Download | Ubuntu
Set the BIOS to boot from the optical when the machine boots it will show you a screen with TRY or INSTALL > select TRY not INSTALL
When it is finished - it takes very little time you will get a screen like in the pic .
Open the drive you want > User and dig down until you get to the data / settings you may be able to copy / paste the material you want to an external source or other installed drive doing this.
I am not sure if it will but I have recovered tons of data etc using this method both on "dead" or just plain drives that you cannot get data from using Windows.
You can use the Linux Mint Mate method but my Ubuntu ditty is quick and easy to use.
Emergency Kit - save your files from a dead OS

I would also suggest a run with this too Kaspersky Rescue Disk 10 and I would even go as far as doing this
RAM - Test with Memtest86+ for good measure but at least 8 passes please or it not wortth trying to use it.
Did you read my last reply? I've tried sfc 3 times, chkdsk /r, system restore etc that was suggested by all the fellas here but nothing worked, checked the hard drive failure sounds but none matches mine. Though I've noticed a driver error in Device Manager for IDE controller but can't find the driver.
Yes I did actually but I didn't get a reply from when I suggested them earlier but you do what you must my friend - I am sure the others are more capable than I to sort it out.
My System SpecsSystem Spec
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 Arrow keys not scrolling in windows explorer




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