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Windows 7: Windows Explorer Crashing

06 Feb 2016   #1
RealGem

Windows 7 Home Premium 64 bit
 
 
Windows Explorer Crashing

Hi,

For a while now, my system has not been closing down properly every night.

I check that every program is closed then go to start > Shut down, and it does shut down, but not before very quickly displaying a "Force Shut Down" error, as if a program is still open.

Secondly, every moring when I switch the PC on, as soon as I attempt to do anything using the mouse or keyboard, Windows Explorer gives me a box that says:

" W.E. has stopped working
...
Restart the program"

so I click Restart and get on with my day.

But now I have noticed it also does the same thing if I attempt to Right Click on any folder to find out the Properties.

It just keeps crashing, so I can't find out how much space I've got left in any folder, and I know my 250gb C drive is nearly full up, so this could be a problem. (I was planning on transferring big chunks to make room, when I can get a third external HDD.)

Anyone know how I can fix this please?

Also is there another way of finding Properties of a folder without Right Clicking?

Thanks a lot


My System SpecsSystem Spec
.
06 Feb 2016   #2
Callender

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Grab a copy of Explorer++ Portable - extract the files to a folder on your desktop and run the executable. Navigate to a problem folder and right click. Post a screenshot of the menu. Like this:
Windows Explorer Crashing-right-click-menu.jpg
Edit: Forgot link:

https://explorerplusplus.com/download


My System SpecsSystem Spec
06 Feb 2016   #3
ThrashZone

Win-7-Pro64bit 7-H-Prem-64bit
 
 

Use Clean boot,
Troubleshoot Application Conflicts by Performing a Clean Startup
Click Start and type in the search box,
msconfig
Click on the suggestion on top or hit the Enter key,
Go to the Startup section and take some screen shots for a complete list,
Go to the Services section and on the bottom left Check the box to Hide All Microsoft services,
Repeat the screen shots,
See the links above my signature on how to take and upload screen shots here,
Cheers.
My System SpecsSystem Spec
.

06 Feb 2016   #4
RealGem

Windows 7 Home Premium 64 bit
 
 

Thanks Callender and Thrashzone,

Gotta go out now but will try those later and let you know

thanks
My System SpecsSystem Spec
06 Feb 2016   #5
Callender

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Then get AutoRuns:

See this post for download link and instructions:

Windows Explorer Crashing a Lot
My System SpecsSystem Spec
11 Feb 2016   #6
RealGem

Windows 7 Home Premium 64 bit
 
 

Hi

Sorry for the delay. I am not ungrateful for your responses to my problem. I had another malware problem and had a few teething problems using SpyBot Search and Destroy which I had to sort out first.

Thinking of buying the upgrade in fact, as I use my PC for work.

Quote   Quote: Originally Posted by Callender View Post
Grab a copy of Explorer++ Portable - extract the files to a folder on your desktop and run the executable. Navigate to a problem folder and right click. Post a screenshot of the menu. Like this:
Attachment 381260
Edit: Forgot link:

https://explorerplusplus.com/download


OK here is my screenshot of the first task Explorer++ :




Not sure what that tells you, but that's what I get if I Right Click on the C drive within Explorer++. If I Right Click on the C drive directly it makes Windows Explorer crash again.

What does Explorer++ do exactly? I tried Googling it, but it didn't register the ++ and just gave me results for Explorer.

What do I do next regarding Explorer++ please? Thanks

I'll do the other suggestions once I've completed the first one, or I'll get confused.

thanks a lot
My System SpecsSystem Spec
11 Feb 2016   #7
Callender

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Can't see any screenshot that you posted. Explorer++ runs independently of explorer so gets around any issues with shell extensions (right click context menu entries)

Anyway without even waiting for you to provide any logs I see that you mention Spybot S&D and I've seen that cause exactly your problem in the past.

Try this for possible issues with Spybot S&D shell integration (right click menu).

Open Spybot (right click on icon and "Run as Administrator")
Click "Advanced User Mode"
Select Settings and click "System Integration" tab
Uninstall "Windows Explorer Integration"
Click "Apply" and "Ok".
You can also launch settings using the icon in the System Tray.

Reboot when done and see if that fixed it!

If not continue with posting screenshots from AutoRuns (Explorer tab)
My System SpecsSystem Spec
11 Feb 2016   #8
Callender

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Okay so more specific instuctions follow:

Heres the download link for Exporer++ as posted twice already!

https://explorerplusplus.com/download

Download the file and save to your desktop. Right click the folder and unzip into a new folder on your desktop.

Open the folder you unzipped and run the Explorer++.exe exexutable.

In the window that opens right click on a drive. If you see a context menu take a screenshot and post it please.

Try browsing a few folders or files using Explorer++ and try right clicking them.
My System SpecsSystem Spec
11 Feb 2016   #9
ThrashZone

Win-7-Pro64bit 7-H-Prem-64bit
 
 

I see a screen shot in post #6 :/
My System SpecsSystem Spec
12 Feb 2016   #10
Callender

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by ThrashZone View Post
I see a screen shot in post #6 :/
I didn't see it on my home based machine as the host is blocked. Using a different machine I see it!

Thanks.

RE: Screenshot. Suspect that Spybot is the problem.
My System SpecsSystem Spec
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