New
#1
fixing other peoples computer issues, hardware/software
On occasion I get asked to "fix" some ones computer. It could be anything, laptop won't turn on or a program froze, etc. Sometimes I get asked for help on a subject I know nothing about (Excel comes to mind). Or they'll say "how do I do this...". I say "sorry, I've never used that program before".
How does the IT person of today acquire the knowledge to help in so many aspects of computer repair, hardware/software/mobile devices? Buying each and every program is just too expensive, as is buying the latest tech gadget. I will hopefully be attending an IT school in the near future, for now I use google but there are still some things I don't know.