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Windows 7: Windows 7 random freeze problem

15 Feb 2016   #1

windows 7 64bit
Windows 7 random freeze problem

Recently I sent my computer for repairs, there was a problem with the screen flashing to black constantly instead of showing up my username and password field whenever I booted it up. The problem continued even in safe mode, and the guys at the repairs told me they could not access my hard drive, and so they got me a new one.
Because of that I've lost all my files, but there seems to be a problem with random freezes now. It doesn't matter for how long my computer has been on or whether or not it was idle or in use, it will randomly freeze and doesn't come back unless I manually restart it. This has been a huge hassle, sometimes it will only freeze once a day but some other times it freezes every 20 minutes. I've heard there's a hotfix for this kind of issue, but I'm not sure if I should go for it or not since it advises you not to download them unless your problem is exactly as described.
I've tried running chkdsk and sfc /scannow, nothing seems to happen except for the latter who tells me it found (and fixed) a few files and when I restart it I first get a "Windows could not find pleasewait.exe" error message, then it would restart by itself and boot up fine again. That usually makes the freezing stop for a while, but it always comes back eventually.
Thank you for your time, help on this issue would be greatly appreciated.

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 Windows 7 random freeze problem

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