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Windows 7: Brand new build PC freeze up

29 Mar 2016   #1
kb24

Windows 7 64 bit
 
 
Brand new build PC freeze up

Hi everyone,

I just recently built a new computer and it freezes randomly. Very annoying!! Mouse cursor and keyboard freezes.

Pc specs:

Motherboard: Gigabyte B150M-DS3h socket 1151
RAM:Crucial Ballistix Sport LT 8GB DDR4-2400
CPU: Intel Core i5-6500
Power supply: Corsair Builder 500W
graphics: XFX Radeon R9 380X 4GB DD
Hard drive: Seagate Barracuda 1TB 3.5" 7200RPM and Sandisk SSD PLUS 240GB 2.5" Solid State Drive

I don't know much about computers so any help would be greatly appreciated!


My System SpecsSystem Spec
.
29 Mar 2016   #2
SCANNERMAN777

Windows 7 Ultimate
 
 

Does the cursor and keyboard freeze up when you are in safe mode?
My System SpecsSystem Spec
29 Mar 2016   #3
RogerR

7 x64 Ultimate
 
 

Have you checked Device Manager for hardware driver issues? Especially on a new build I would ensure the latest drivers were all installed.
My System SpecsSystem Spec
.

29 Mar 2016   #4
kb24

Windows 7 64 bit
 
 

I've checked the device manager for hardware driver issues and installed all the latest drivers.
I'm currently checking to see if the problem persists in safe mode. What will this tell us?
My System SpecsSystem Spec
29 Mar 2016   #5
RogerR

7 x64 Ultimate
 
 

Hangs and freezes are often driver issues. You say 'random' so assuming the errors aren't linked to specific programs (games?) and you have run hardware diagnostics, check windows error logging. Control Panel > Administrative Tools > Event Viewer > Windows Logs > Application. Critical errors there can provide clues.
My System SpecsSystem Spec
29 Mar 2016   #6
kb24

Windows 7 64 bit
 
 

Yes, it freezes randomly, requiring a force shutdown. I've checked through the log, and a crtical error did appear. Source: WMI, event ID: 10
My System SpecsSystem Spec
29 Mar 2016   #7
kb24

Windows 7 64 bit
 
 

So far my computer has been in safe mode for 2hours and no freezing has occurred.
My System SpecsSystem Spec
29 Mar 2016   #8
ThrashZone

Win-7-Pro64bit 7-H-Prem-64bit
 
 

Hi and welcome to SevenForums,
Use Clean boot,
Troubleshoot Application Conflicts by Performing a Clean Startup
Click Start and type in the search box,
msconfig
Click on the suggestion on top or hit the Enter key,
Go to the Startup section and take some screen shots for a complete list,
Go to the Services section and on the bottom left Check the box to Hide All Microsoft services,
Repeat the screen shots,
See the links above my signature on how to take and upload screen shots here,
Cheers.
My System SpecsSystem Spec
29 Mar 2016   #9
kb24

Windows 7 64 bit
 
 

I attached them below


Attached Thumbnails
Brand new build PC freeze up-services.jpg   Brand new build PC freeze up-startup.jpg  
My System SpecsSystem Spec
29 Mar 2016   #10
ThrashZone

Win-7-Pro64bit 7-H-Prem-64bit
 
 

Hi,
How does it work in clean boot ?
What is daemon tools used for exactly ?
My System SpecsSystem Spec
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 Brand new build PC freeze up




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