Computer programs suddenly freezing(urgent)

torchwood · 20 Apr 2016

Hi Breanne,
Cbs is showing some odd entries,
For the restore option error, please run this hotfix from here.

https://www.google.co.uk/url?sa=t&rc...b2drmQgFWRvX5g

It was also trying to D/L entries for multiple language packs, and as you only have Home only 1 language is available to you, if you have others please remove them. (if you have were did you get them from?)

Can you also reset your internet options, follow these directions

1. Launch Internet Explorer. Click "Tools" from the menu bar, then select "Internet Options." The "Internet Options" window will appear.
2. Click the "Advanced" tab, then select the "Reset" button on the bottom of the window. All of the Internet Explorer settings, including the ActiveX controls, will be reset.
3. Click the "Security" tab, then the "Custom Level" button. The Security Settings dialog window will open. Scroll down the list of options and click the check boxes next to "Enable" under "Run ActiveX Controls and Plug-Ins" and "Script ActiveX controls marked safe for scripting." Click "OK," then restart Internet Explorer for the settings to take effect.

and finally can you run/post results this
http://go.microsoft.com/fwlink/?LinkID=52012

Roy

BreanneS · 20 Apr 2016

I'm waiting for the hotfix to be emailed to me. I'm not sure why it was trying to install other language packs. I tried to find if I had any others by typing in uninstall display language in the search bar, nothing came up.
Actually..I was on Mozilla when I got directed to search.frontier.com

torchwood · 20 Apr 2016

the hotfix is the big blue box on the page i referred you to,
Its a direct download,
Hmmm i changed the link within about 30 sec try the new link again please.

Roy

BreanneS · 20 Apr 2016

It just arrived in my email. I'll get back to you after I apply the hotfix and run the scan you linked.

Edit: I just opened the exe up and did the self extracting but where are the files located? I told it to unzip on C:\

In the meantime I ran the diagnostic.

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: N/A, hr = 0x8007043c
Windows Product Key: *****-*****-QCPVQ-KHRB8-RMV82
Windows Product Key Hash: +Rj3N34NLM2JqoBO/OzgzTZXgbY=
Windows Product ID: 00359-OEM-8992687-00095
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {273F4F46-5927-4D73-9B29-3236C9EF6A31}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_ldr.160317-0600
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{273F4F46-5927-4D73-9B29-3236C9EF6A31}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-RMV82</PKey><PID>00359-OEM-8992687-00095</PID><PIDType>2</PIDType><SID>S-1-5-21-3630137704-695610793-1240958120</SID><SYSTEM><Manufacturer>Dell Inc. </Manufacturer><Model>Dell System Inspiron N7110</Model></SYSTEM><BIOS><Manufacturer>Dell Inc. </Manufacturer><Version>A13</Version><SMBIOSVersion major="2" minor="6"/><Date>20120905000000.000000+000</Date></BIOS><HWID>778C3207018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL </OEMID><OEMTableID>QA09 </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x8007043C' to display the error text.
Error: 0x8007043C

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 2:8:2016 18:08
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Not Registered - 0x8007043c
HealthStatus Bitmask Output:

HWID Data-->
HWID Hash Current: LAAAAAEAAQABAAEAAAAAAAAAAwABAAEAonb6CGo0AF8U7KibphJ22tB1LnM=

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC DELL QA09
FACP DELL QA09
HPET DELL QA09
BOOT
MCFG DELL QA09
SLIC DELL QA09
SSDT DELL PtidDevc
ASF! DELL QA09
SSDT DELL PtidDevc
SSDT DELL PtidDevc
UEFI DELL QA09
UEFI DELL QA09
UEFI DELL QA09

BreanneS · 20 Apr 2016

Hm still can't find the files.

torchwood · 23 Apr 2016

Hi Breanne,
can you run Kb971033,
rerun the diagnostics and hopfully this error has gone
Admin Service: Not Registered - 0x8007043c

Is W7 on your internal hard drive or your SSD?.

Did you reset your internet option?

Roy