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Windows 7: Please help- I seem to have a problem with my appdata files

29 Apr 2016   #1
artinusa

Windows 7 64 bit
 
 
Please help- I seem to have a problem with my appdata files

In this area- C:\ProgramData\application data\microsoft\microsoft antimalware\scans\filesstash\ at the end of this text is a huge gibberish number and my virus scanner pull it out every time...It tells me it is unable to clean..how can I stop this..can I get rid of the scans files..


My System SpecsSystem Spec
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29 Apr 2016   #2
Callender

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

What virus scanner? If it's not Microsoft Security Essentials then it's detecting something that was left by MSE in C:\ProgramData\application data\microsoft\microsoft antimalware\scans\filesstash\

Do you have MSE installed alongside another antimalware program?
My System SpecsSystem Spec
29 Apr 2016   #3
artinusa

Windows 7 64 bit
 
 

Yes I so I have ESET..but the two have run alongside each other for years.. I am testament to that..is is something new..?
My System SpecsSystem Spec
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29 Apr 2016   #4
Callender

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

So ESET detects something in that MSE folder right? I'd say that's normal and nothing to worry about. Just set ESET to exclude that folder's location.
My System SpecsSystem Spec
29 Apr 2016   #5
Callender

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Also see this advice about how to delete the contents of that Scans folder.

http://answers.microsoft.com/en-us/w...d-d8d2443130b2
My System SpecsSystem Spec
03 May 2016   #6
artinusa

Windows 7 64 bit
 
 

Hi..can I delete the log and if so how.. I understand I cannot stop the services?
My System SpecsSystem Spec
03 May 2016   #7
Callender

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

It looks like you are correct. You cannot simply stop the service. You don't need to delete the log as it's just a log and not malware.

The problem is that you've got multiple AV's and ESET of those detects a false positive detection in the MSE log.

If you want multiple AV's have one with real time protection and make sure that others only ever run scans on demand and do not offer realtime protection.

If you really want to remove that log you can uninstall MSE.
My System SpecsSystem Spec
15 May 2016   #8
artinusa

Windows 7 64 bit
 
 

thanks for replies sorry for late reply i was ill
My System SpecsSystem Spec
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 Please help- I seem to have a problem with my appdata files




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