Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Turn Windows Features on or off blank box

29 Apr 2016   #1
TechWin7

Windows 7 Professional x64
 
 
Turn Windows Features on or off blank box

I have Windows 7 Professional installed on a HP Pavilion this was installed using the HP branded Windows 7 Professional DVD. I just reinstalled Windows 7 Professional last week and got all updates. I am trying to turn on Windows Games in Turn Windows Features on or off. The box where you add features is blank. I found some people fixed this issue by going here https://support.microsoft.com/en-us/kb/947821 I have ran kb947821 and still the box is blank. I would like some help please. I was not sure where to post this so please PM me if it is moved so I can find it.

Thanks


My System SpecsSystem Spec
.
30 Apr 2016   #2
ThrashZone

Win-7-Pro64bit 7-H-Prem-64bit
 
 

Hi and welcome to SevenForums,
Do you mean this entire window is blank ?
Turn Windows Features on or off blank box-win-features-off.jpg


My System SpecsSystem Spec
30 Apr 2016   #3
TechWin7

Windows 7 Professional x64
 
 

Yes the entire Window is blank.
My System SpecsSystem Spec
.

30 Apr 2016   #4
ThrashZone

Win-7-Pro64bit 7-H-Prem-64bit
 
 

Hi,
No need to reply with Quote

But very interesting issue
Can you click the start button and on the very top right of the start menu list click on the yellow/ orange flower picture.
Post what that page says for your user account is it a administrator account ?
My System SpecsSystem Spec
30 Apr 2016   #5
TechWin7

Windows 7 Professional x64
 
 

It's not a flower it's a Dog. My account is Administrator I know about computers I have technical knowledge. I cannot figure this problem out I have researched the issue and found a post on this forum what there solution was did not work for me. This is a fresh install last week. And sorry for quoting. I have run sfc /scannow and found some errors.

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.


C:\Windows\system32>sfc /scannow

Beginning system scan. This process will take some time.



Beginning verification phase of system scan.
Verification 100% complete.
Windows Resource Protection found corrupt files but was unable to fix some of th
em.
Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For example
C:\Windows\Logs\CBS\CBS.log

C:\Windows\system32>

I am unsure how to fix the currupt files. My knowledge is mostly hardware. I am going to do a repair install. I have also ran CHKDSK /F on startup and it ran through that took about an hour.
My System SpecsSystem Spec
30 Apr 2016   #6
ThrashZone

Win-7-Pro64bit 7-H-Prem-64bit
 
 

Hi,
Thanks all I know is it does have a little delay in listing everything but will eventually load the features list.
Being totally blank ?
Where did you get the installation media ?
Windows Genuine and Activation Issue Posting Instructions
My System SpecsSystem Spec
30 Apr 2016   #7
TechWin7

Windows 7 Professional x64
 
 

This is a legal version of Windows. Active and authorized for Windows 10 upgrade. The disk came from HP.
My System SpecsSystem Spec
30 Apr 2016   #8
ThrashZone

Win-7-Pro64bit 7-H-Prem-64bit
 
 

Hi,
Then there should be no problems
My System SpecsSystem Spec
30 Apr 2016   #9
TechWin7

Windows 7 Professional x64
 
 

There are problems. That is why I posted. The add features box stays blank.

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-788W3-H689G-6P6GT
Windows Product Key Hash: yr8OHoeXhbT4dc6MxGYjdAStSPY=
Windows Product ID: 00371-OEM-8992671-00008
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {89370527-A094-49FE-8E22-3AEE62CA65B1}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_ldr.160317-0600
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 101 Not Activated
Microsoft Office Home and Student 2007 - 101 Not Activated
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{89370527-A094-49FE-8E22-3AEE62CA65B1}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-6P6GT</PKey><PID>00371-OEM-8992671-00008</PID><PIDType>2</PIDType><SID>S-1-5-21-905902772-228352952-2068983131</SID><SYSTEM><Manufacturer>HP-Pavilion</Manufacturer><Model>BK175AA-ABA HPE-270f</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>5.29 </Version><SMBIOSVersion major="2" minor="5"/><Date>20100917000000.000000+000</Date></BIOS><HWID>8D763607018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-CPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>101</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>101</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>963545EBA7725BE</Val><Hash>zNh1yERNj5GQ3BxNjIzWuCO13P8=</Hash><Pid>81602-OEM-6873524-58024</Pid><PidType>4</PidType></Product></Products><Applications><App Id="16" Version="12" Result="101"/><App Id="18" Version="12" Result="101"/><App Id="1B" Version="12" Result="101"/><App Id="A1" Version="12" Result="101"/></Applications></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: 50e329f7-a5fa-46b2-85fd-f224e5da7764
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00178-926-700008-02-1033-7601.0000-1152016
Installation ID: 014685134132251101061316643153537650815023547984427103
Processor Certificate URL: SpcService Web Service
Machine Certificate URL: RacService Web Service
Use License URL: UseLicenseService Web Service
Product Key Certificate URL: PkcService Web Service
Partial Product Key: 6P6GT
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 4/30/2016 1:10:26 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: MAAAAAEAAQABAAEAAQACAAAAAgABAAEA6GHOHuQOUIG8tmqtLjJiPejQRrR8Z+qC

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC HPQOEM SLIC-CPC
FACP HPQOEM SLIC-CPC
HPET HPQOEM SLIC-CPC
MCFG HPQOEM SLIC-CPC
OEMB HPQOEM SLIC-CPC
SLIC HPQOEM SLIC-CPC
SSDT HPQOEM SLIC-CPC
My System SpecsSystem Spec
30 Apr 2016   #10
ThrashZone

Win-7-Pro64bit 7-H-Prem-64bit
 
 

Hi,
Is programs and features/ uninstall a program blank too ?

Can we assume a factory preinstalled security got installed as well ?
My System SpecsSystem Spec
Reply

 Turn Windows Features on or off blank box




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
Windows Features - Turn On or Off
How to Turn Windows 7 Features On or Off Some programs and features included with Windows 7 must be turned on before you can use them. Certain other features are turned on by default. This will show you how to turn the features you select on or off.New Windows Features to Turn On or Off in...
Tutorials
windows features showing up blank nothing solving this problem
i treid everthiiiing help me plz
General Discussion
Turn Windows features on or off is blank, I've tried everything
Yeah, the list is just empty after loading. I've tried running sfc /scannow, system restoring back, I've ran a chkdsk on C:, I created a new admin account to see if it worked, I even tried this command: reg delete HKLM\COMPONENTS /v StoreDirty but still no luck. Any ideas? :s
General Discussion
Windows 7 Features Turn On/Off Issues
I am getting this message every time I try to turn off a feature, "An error has occurred. not all of the features were successfully changed." I was able to turn off some features about a month ago, but now it won't let me. It doesn't matter which feature I try to turn off. For ex. I tried...
General Discussion
blank/empty list in "turn windows features on or off"
As the title suggests, every time I open "turn windows features on or off" the box stays blank no matter how long I wait. I have tried several things and have searched for quite a long time for solutions, but to no avail. The things i've tried include; everything in the following - FIX Blank or...
General Discussion
Turn windows features on and off?
This doesn't seem to be working for me. Whenever I try it nothing comes up as options. Help? Thanks guys.
General Discussion


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 15:33.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App