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#1
When printing, print jobs are showing in the print queue as paused.
I have an end user that is printing to a networked Xerox printer. When he prints, his print jobs automatically show in the print queue as "paused". This only happens on the Xerox. I had him try doing this with a networked HP in his area and it doesn't happen on that printer.
I have removed and reinstalled his driver and device. It appeared to be working then a few days later, it does the same thing. We've even had Xerox flash the printer and reset their printer software on the machine as well. From what I see, most of his print jobs are mostly from Outlook and/or Word. Any thoughts here?