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Windows 7: Windows 7 frozen

15 May 2016   #1
Crystal90605

Windows 7 home
 
 
Windows 7 frozen

So my grandmother has Windows 7 on her Dell laptop and it kept asking for Windows 10 upgrade so she clicked ok but now can't get into it we don't have a Windows 10 disk and Windows 7 already came in the machine so you don't have a disc for that either I can get into safe mode but then it's frozen and won't let me log in please help. The last picture is in safe mode but the entire screen is Frozen




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Windows 7 frozen-14633482355961311799404.jpg   Windows 7 frozen-146334827763174940109.jpg   Windows 7 frozen-1463348293759468885600.jpg   Windows 7 frozen-1463348375201930389824.jpg  
My System SpecsSystem Spec
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15 May 2016   #2
ThrashZone

Win-7-Pro64bit 7-H-Prem-64bit
 
 

Hi and welcome to SevenForums,
I suppose first you should recover at least her personal files
You can use either of these linux tutorials
Lucid Puppy way to recover files from a non-bootable computer

Emergency Kit - save your files from a dead OS

You can get either iso files for either win-10 or the version of 7 you had if you can tell use exactly what that was 7 home premium 32 or 64 bit and the language you need

10 is downloadable here
https://www.microsoft.com/en-us/soft...load/techbench
https://www.microsoft.com/en-us/soft...load/windows10

7 is a little more trickier but you can do it yourself
Download Windows 7 and 8.1 ISO Images from Microsoft - gHacks Tech News
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