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Windows 7: Event Viewer help? Need to diagnose unexpected shutdown on new build

16 May 2016   #1
ignatzatsonic

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, 64-bit
 
 
Event Viewer help? Need to diagnose unexpected shutdown on new build

I just rebuilt with a new motherboard, new Intel 6600K, and new RAM. It's assembled on a table top rather than in the case. All other parts are from an earlier build but believed to be in good shape.

I went to sleep about 14 hours ago with my PC still running. I was doing a backup job that would take a few hours, so I just slept.

6 hours later I woke up and notice that the CPU fan is not spinning. Panic. I didn't know if the motherboard had failed, the fan had failed, or even if the PC was running. Nothing displayed on the monitor.

I shut down and rebooted successfully, getting the "Windows did not shut down properly error".

Looking at logs, I see that the backup job completed at 1236 pm and that the Windows shut down at 1237, one minute later. Coincidence? Maybe.

Windows Reliability History gives no info beyond mentioning the unexpected shutdown.

Event Viewer may have more info, but I'm not familiar enough with it to find anything useful.

Do you have any specific help on Event Viewer?

Also interested in any ideas you may have on the cause.

The local power company says there were no failures today in my area.

The PC appears to be working OK for the last 8 hours since I restarted.

The backup job did in fact complete successfully. All files were copied as expected.

I re-ran the backup job to see if the PC would shut down when it finished a second time. It did not.

The new hardware has less than 100 hours of time on it and I need to determine if I need to RMA or if this was just one of those occasional unexplainable things that can happen.

Any diagnostic ideas especially welcome. I have no tools beyond screwdrivers. Power supply is a highly regarded unit that has been flawless and is less than 2 years old.


My System SpecsSystem Spec
.
16 May 2016   #2
DavidE

Multi-Boot W7_Pro_x64 W8.1_Pro_x64 W10_Pro_x64
 
 

I would run a memtest with the new RAM.
RAM - Test with Memtest86+
My System SpecsSystem Spec
16 May 2016   #3
ignatzatsonic

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, 64-bit
 
 

I'll do that David, next time I go to sleep. I think memtest takes an hour or so for each pass.

Not sure how much faith to put in Memtest. I ran it for a few minutes a few minutes ago and it said I had DDR 3 RAM, which won't even fit into the slots, let alone boot.

I did run Windows Memory Diagnostic a couple of days ago and it showed no errors.
My System SpecsSystem Spec
.

16 May 2016   #4
ThrashZone

Win-7-Pro64bit 7-H-Prem-64bit
 
 

Hi,
That is strike 2
There were only 3 bad reviews on Newegg but one or two did say something about crashing under load.

Not a cheap test but my brief usage of G Skill ram was not good of course it was ddr3
I'd try Corsair
What is the other option rma another board ?
My System SpecsSystem Spec
16 May 2016   #5
ignatzatsonic

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, 64-bit
 
 

Quote   Quote: Originally Posted by ThrashZone View Post
Hi,
That is strike 2
There were only 3 bad reviews on Newegg but one or two did say something about crashing under load.

Not a cheap test but my brief usage of G Skill ram was not good of course it was ddr3
I'd try Corsair
What is the other option rma another board ?
Strike 2 for what?

3 bad reviews of what and why should anyone pay much attention to a Newegg review?

What has G Skill RAM got to do with any of this?
My System SpecsSystem Spec
16 May 2016   #6
ThrashZone

Win-7-Pro64bit 7-H-Prem-64bit
 
 

This is your second z170 asrock board isn't it
The first was rma'ed ?
My System SpecsSystem Spec
16 May 2016   #7
fireberd

Windows 10 64 bit
 
 

I would chalk it up to a "fluke", unless it does it again. Maybe the backup program was inadvertently set to do something and the reason?

I have one PC with 16GB of GSkill memory and another with Corsair. Both work without problems.
My System SpecsSystem Spec
16 May 2016   #8
GEWB

Several flavors of Linux (Mint primary) / 32bit XP, Win7 HomeP / 64bit Win7 Pro, Ultimate / 64Win8.1
 
 

  • What backup program?
  • What is the Windows Power Option profile, especially the Power Saver plan settings?
  • What are the sleep settings?

Regards,
GEWB
My System SpecsSystem Spec
16 May 2016   #9
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

Quote:
Event Viewer help? Need to diagnose unexpected shutdown on new build
This tutorial by Brink should be helpful.

Event Viewer - Open and Use in Windows 7
My System SpecsSystem Spec
16 May 2016   #10
DavidE

Multi-Boot W7_Pro_x64 W8.1_Pro_x64 W10_Pro_x64
 
 

Quote   Quote: Originally Posted by ignatzatsonic View Post
Not sure how much faith to put in Memtest. I ran it for a few minutes a few minutes ago and it said I had DDR 3 RAM, which won't even fit into the slots, let alone boot.
What version of Memtest are you running ?
From what i've found it looks like support for DDR 4 was added in Version 6.0.0 13/Feb/2015

Also, have you used other utilities such as Speccy, CPU-Z, etc. to see if the RAM is reported correctly ?
My System SpecsSystem Spec
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 Event Viewer help? Need to diagnose unexpected shutdown on new build




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