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Windows 7: Unable to transfer files to external HD

30 May 2016   #1
dragon252525

Windows 7 Home Premium 64bit
 
 
Unable to transfer files to external HD

So I am trying to move some files to my external and this message keeps popping up.

Window Explorer has stopped working

Problem signature:
Problem Event Name: APPCRASH
Application Name: explorer.exe
Application Version: 6.1.7601.23418
Application Timestamp: 570898dc
Fault Module Name: psdprotect.dll
Fault Module Version: 3.1.206.0
Fault Module Timestamp: 4b664312
Exception Code: c0000005
Exception Offset: 00000000000012de
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional Information 1: b303
Additional Information 2: b3036ebbffbc1c2f88d0201c1b4a1ca4
Additional Information 3: fd83
Additional Information 4: fd831583f138a592f015a99bd27385ed

This is the first time i have ever seen this message and I have no idea what to do. Any ideas on how to fix this?

Thanks in advance.

Edit: Did some digging/fiddling around and was able to finally uninstall WinLocker and everything seems to be working fine, for me *fingers cross* Still don't know why this issue just sudden pops up out of nowhere.


My System SpecsSystem Spec
.
30 May 2016   #2
bigmck

Windows 7 Home Premium 32-Bit - Build 7600 SP1
 
 

What are the names of the files you are trying to move?
My System SpecsSystem Spec
30 May 2016   #3
dragon252525

Windows 7 Home Premium 64bit
 
 

Trying to move video and music files, the usual stuff. Never have an issue before. Also, it seems that I can't move files in or out of the hard drive, or any of the other drives and usb I have.
My System SpecsSystem Spec
.

30 May 2016   #4
strollin

W10 Pro desktop, W10 laptop, W10 laptop, W10 Pro tablet (all 64-bit)
 
 

Does it only happen when you try to move from the internal drive to the external? What about from the external to the internal or internal to internal or external to external?
My System SpecsSystem Spec
30 May 2016   #5
dragon252525

Windows 7 Home Premium 64bit
 
 

Laptop to external - doesn't work
External to laptop - doesn't work
Copy and pasting in laptop - doesn't work
Drag and drop in laptop - works
USB to USB - doesn't work
My System SpecsSystem Spec
31 May 2016   #6
strollin

W10 Pro desktop, W10 laptop, W10 laptop, W10 Pro tablet (all 64-bit)
 
 

Wow, that's odd that drag and drop would work but copy/paste doesn't. I would try running SFC to check the system files.

Open an admin command prompt and enter: sfc /scannow
My System SpecsSystem Spec
31 May 2016   #7
ThrashZone

Win-7-Pro64bit 7-H-Prem-64bit
 
 

Hi and welcome to SevenForums,
From a search Fault Module Name: psdprotect.dll belongs to MyWinLocker Acer junkware
You might consider removing it and or review it's settings which I'm not all that familiar with if there are settings to adjust or to remove the protection before removing the utility.
My System SpecsSystem Spec
31 May 2016   #8
strollin

W10 Pro desktop, W10 laptop, W10 laptop, W10 Pro tablet (all 64-bit)
 
 

Good catch Thrash.

OP - Here's more info on MyWinLocker: MyWinLocker
My System SpecsSystem Spec
31 May 2016   #9
dragon252525

Windows 7 Home Premium 64bit
 
 

SFC found nothing out of the ordinary. There doesn't seems to be anyway to edit the setting for WinLocker, least not for the one I have. I have tried uninstalling it but everything I click uninstall, it runs the installer.
My System SpecsSystem Spec
Reply

 Unable to transfer files to external HD




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