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Windows 7: Random, hard freezing in Firefox and Second Life. Hard reset required.

06 Jun 2016   #11
Azure Prower

Windows 7
 
 

Quote   Quote: Originally Posted by TechnoMage2016 View Post
If that PC were brought to me for repair, one of the first things I'd check would be the ram.
High Ram, specifically.
One thing you can do is run Memtest 86+ on just one stick of ram at a time.

Good Luck!
Cheers!

TechnoMage
That was one of the first issues I looked into a long time ago when I first built the computer. Memtest came back all fine. Even upgraded my ram sticks and the issue still persists.


My System SpecsSystem Spec
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07 Jun 2016   #12
Mellon Head

Win 7 Pro x64/Win 10 Pro x64 dual boot
 
 

Quote   Quote: Originally Posted by Azure Prower View Post
But you say it's network connection that links SL and Firefox together? What about when it happens during video editing software that doesn't use the network connection?
Sorry. I missed the part about the video editing software.

What happens if you don't run SL in windowed mode?
My System SpecsSystem Spec
08 Jun 2016   #13
Azure Prower

Windows 7
 
 

Quote   Quote: Originally Posted by Mellon Head View Post
Quote   Quote: Originally Posted by Azure Prower View Post
But you say it's network connection that links SL and Firefox together? What about when it happens during video editing software that doesn't use the network connection?
Sorry. I missed the part about the video editing software.

What happens if you don't run SL in windowed mode?
Tested full screen mode out. Left the program open and sitting there. Eventually the system crash with last picture frozen and hard reset was required. So basically no different.

It basically doesn't matter what I do in Second Life. As long as the program is open, logged into the game world and running. The issue occurs after a random period of time. This time it was an hour and 15 minutes.

I believe the same thing occurs with Firefox when hardware acceleration is enabled and a you tube video is playing.
My System SpecsSystem Spec
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08 Jun 2016   #14
Mellon Head

Win 7 Pro x64/Win 10 Pro x64 dual boot
 
 

Go into SL and go to your graphics settings. Try turning off (un-tick) "Basic Shaders" and run the game again. That may or may not help, but it's what I got from the SL technical forum.

Also, according to the copy of SL's GPU support table, the 980 ti is not supported yet, though I don't know why it wouldn't be.

Here is a little wiki page from Firestorm about freezes and what to do about them:

fs_freezing [Phoenix Firestorm Project - Wiki]
My System SpecsSystem Spec
08 Jun 2016   #15
Azure Prower

Windows 7
 
 

Quote   Quote: Originally Posted by Mellon Head View Post
Go into SL and go to your graphics settings. Try turning off (un-tick) "Basic Shaders" and run the game again. That may or may not help, but it's what I got from the SL technical forum.

Also, according to the copy of SL's GPU support table, the 980 ti is not supported yet, though I don't know why it wouldn't be.

Here is a little wiki page from Firestorm about freezes and what to do about them:

fs_freezing [Phoenix Firestorm Project - Wiki]
Though the reason why I upgraded to the 980 ti is because the GTX 670 was doing the same thing. So I don't believe the graphics card itself is the issue.

I have been pointed towards that webpage before. But like disabling hardware acceleration in Firefox. All of these are band aid work arounds rather than finding and fixing what the true problem is. Which is what I am seeking. Else this is going to keep becoming a problem in future.
My System SpecsSystem Spec
11 Jun 2016   #16
Azure Prower

Windows 7
 
 

Another update. Tried Second Life with all settings turned down/off (including basic shaders) along with the solutions listed in fs_freezing [Phoenix Firestorm Project - Wiki]

The problem still persists even then.
My System SpecsSystem Spec
17 Jun 2016   #17
Azure Prower

Windows 7
 
 

Hopefully final update.

Heard certain Nvidia drivers were causing similar issues with other users.

I used Guru3D's DDU to wipe clean the drivers on my computer and found that it was detecting my other two older cards before I used the program to wipe them clean. Installed the most known and latest stable drivers 362.00.

Been trying the problem programs for a week with no restrictions placed on them. No more crashing thus far. Seems my problem is fixed.

Thanks every one for helping out. Special thanks to Indianatone for pointing out my CPU's over heating problem. That would have become an issue later down the track for sure.


Edit:

Hours later. The freeze and system crashing returns. Looks like I'm never going to find and fix this problem.
My System SpecsSystem Spec
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 Random, hard freezing in Firefox and Second Life. Hard reset required.




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