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#1
Random, hard freezing in Firefox and Second Life. Hard reset required.
Hello every one,
I've been having a long term problem that has basically plagued my computer since I've built it. Yet the issue manifests itself in different ways through out the years.
The issue is. At certain, seemingly random points, my computer screen freezes with no BSOD. Computer is still running with fans going. No error message. Sound stops. Mouse is not responsive on screen. Nothing works. Screen is frozen on the last picture. A holding down of the power button for a hard reset is the only way to recover.
Through out the years since 2011 I've changed graphics cards and RAM chips in order to try and solve this problem. I've found that the RAM had no effect on the issue, but the graphics cards perhaps did.
Back in 2011, I had constant random freezing at random intervals during the days of the week whilst basically doing any thing. An SLI set up of two Geforce 9800s. I finally discarded one of the graphics cards to only run one and that seemingly fixed most random freezing issues for some time. Though it did happen on some rare occasion that I could not explain.
How ever. In 2014 I upgraded my graphics card to a GeForce GTX 670 OC and found that issues immediately arose again. I could not activity render videos in Adobe Premiere Elements 8 whilst working on the video editing software with out a hard freeze. Basically unable to render videos in real-time whilst working on them any more.
More issues started occurring later with this same card. When watching Youtube videos in Firefox browser. Occasionally with increasing frequency, watching videos in the browser were causing this problem. Then I discovered the option to disable 'hardware acceleration' and the problem hasn't arisen in the browser since.
Come 2015. Using a program known as 'Second Life' that does tend to use a lot of resources. When computer resources were being strained too hard, this problem did return on a rare occasion when I was running dual clients of this program.
In 2016, this same program known as 'Second Life' had gone through some updates and now for some reason the freezing issue has reared its ugly head in a big way. Some times I can't be on this program for even an hour and the hard freeze occurs.
To fix this issue from that point. I've tried updating to the latest graphics drivers. No success. I've even upgraded my graphics card to a GeForce GTX 980 Ti and again updated to the latest graphics drivers. The issue still persists and renders use of them program unusable.
I am able to play games such as Guild Wars 2, Grand Theft Auto 5, Trove, etc. with out issue how ever.
I do not know what is causing the issue in order to know what I need to fix.
My current setup is:
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System Information
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Time of this report: 6/2/2016, 11:18:53
Operating System: Windows 7 Professional 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.150525-0603)
Language: English (Regional Setting: English)
System Manufacturer: Gigabyte Technology Co., Ltd.
System Model: X58A-UD7
BIOS: Award Modular BIOS v6.00PG
Processor: Intel(R) Core(TM) i7 CPU 950 @ 3.07GHz (8 CPUs), ~3.1GHz
Memory: 12288MB RAM
Available OS Memory: 12286MB RAM
Page File: 5387MB used, 19183MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 32bit Unicode
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DxDiag Notes
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Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Sound Tab 3: No problems found.
Input Tab: No problems found.
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DirectX Debug Levels
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Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)
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Display Devices
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Card name: NVIDIA GeForce GTX 980 Ti
Manufacturer: NVIDIA
Chip type: GeForce GTX 980 Ti
DAC type: Integrated RAMDAC
Device Key: Enum\PCI\VEN_10DE&DEV_17C8&SUBSYS_32331462&REV_A1
Display Memory: 4095 MB
Dedicated Memory: 3072 MB
Shared Memory: 1023 MB
Current Mode: 1600 x 1024 (32 bit) (59Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: SMEX2220
Monitor Id: SAM0686
Native Mode: 1920 x 1080(p) (60.000Hz)
Output Type: DVI
Driver Name: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
Driver File Version: 10.18.0013.6519 (English)
Driver Version: 10.18.13.6519
DDI Version: 11
Driver Model: WDDM 1.1
Driver Attributes: Final Retail
Driver Date/Size: 5/10/2