Don't take manufacturer's tech support word for anything. Double check with Google.
Become so familar with your graphics card via Googling that you know it's drivers
off the top of your head, trying each in each compatibility mode.
Same with your BIOS updates. Error seems to point to vid driver
but be sure BIOS is current.
Have you checked Windows Updates lately? They are very good with drivers, since MS funded the partnership (WHQL) which developed them with most manufacturers.