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Windows 7: ok i am tired of this, computer completly locked, black screen

06 Jul 2016   #1
kharl

widnows 7 professional 32 bits
 
 
ok i am tired of this, computer completly locked, black screen

this is the second time it happens in this months,n and a huge amount of important info lost

many untiled not saved notepads...
btw tednotepad is garbage since is not autosaving the notepads


but anyway te problem is

i leave the computer on, and when i come back the screen is off like it should, but when i move the mouse or hit the keyboard.. the screen remains off

i hit the power buttom to try to hibernate
nothing
i hit the sleep button and nothing, ctrl alt del, nothing

what is this?


My System SpecsSystem Spec
.
06 Jul 2016   #2
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Hello Kharl mate I am assuming you can cold start this machine so try getting into safe mode and just for starters run these if you haven't already
SFC /SCANNOW Command - System File Checker
Disk Check < if necessary include the /f and /r in the command line as per Option2

if no go then

SUPERAntiSpyware | Remove Malware | Remove Spyware - AntiMalware, AntiSpyware, AntiAdware!
Malwarebytes | Malwarebytes Anti-Malware Premium
AdwCleaner Download
ADW download from bleeping computer delete any rubbish found with the malware scans
(NB If one is running Kaspersky security it may rant about ADW - just ignore it or disable Kaspersky while the ADW is being used)
My System SpecsSystem Spec
07 Jul 2016   #3
kharl

widnows 7 professional 32 bits
 
 

i can reboot i cant log out neither log in
the system is jsut like phantom

imagine a computer which is not freezed, but the screen is black and no input works
My System SpecsSystem Spec
.

07 Jul 2016   #4
DavidE

Multi-Boot W7_Pro_x64 W8.1_Pro_x64 W10_Pro_x64
 
 

Quote   Quote: Originally Posted by kharl View Post
this is the second time it happens in this months,n and a huge amount of important info lost

many untiled not saved notepads...
btw tednotepad is garbage since is not autosaving the notepads
Notepad++ can auto-save backups (i use the portable version)
https://notepad-plus-plus.org/

ok i am tired of this, computer completly locked, black screen-np-backup.png


My System SpecsSystem Spec
07 Jul 2016   #5
Lance1

Windows 7 Ultimate, Service Pack 1, 64 bit
 
 

Quote   Quote: Originally Posted by kharl View Post
i can reboot i cant log out neither log in
the system is jsut like phantom

imagine a computer which is not freezed, but the screen is black and no input works
If this is a laptop pull the battery and the AC cord and hold the power on for 30 sec to a minute. Now boot without the battery just the AC. Keeping the battery out is to test if there is a battery issue.

If its a tower, pull the AC and hold the power on for 30 sec to a minute. Plug it back in and boot.

Let us know the results.
My System SpecsSystem Spec
08 Jul 2016   #6
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Good one Lance and Karl mate try this if you want to get at the data
BOOTABLE UBUNTU
Make a bootable Ubuntu disk Download Ubuntu Desktop | Download | Ubuntu
Set the BIOS to boot from the optical when the machine boots it will show you a screen with TRY or INSTALL > select TRY not INSTALL
When it is finished - it takes very little time you will get a screen like in the pic .
Open the drive you want > User and dig down until you get to the data / settings you may be able to copy / paste the material you want to an external source or other installed drive doing this.
I am not sure if it will but I have recovered tons of data etc using this method both on "dead" or just plain drives that you cannot get data from using Windows.

There ares several Linux based boots you can use I find this the quickest and easiest to make and use

Now I am also thinking of malware and in the case of it not booting I would suggest this Kaspersky Rescue Disk 10


Attached Thumbnails
ok i am tired of this, computer completly locked, black screen-ubuntu-screen-x2.png  
My System SpecsSystem Spec
19 Jul 2016   #7
kharl

widnows 7 professional 32 bits
 
 

Quote   Quote: Originally Posted by Lance1 View Post
Quote   Quote: Originally Posted by kharl View Post
i can reboot i cant log out neither log in
the system is jsut like phantom

imagine a computer which is not freezed, but the screen is black and no input works
If this is a laptop pull the battery and the AC cord and hold the power on for 30 sec to a minute. Now boot without the battery just the AC. Keeping the battery out is to test if there is a battery issue.

If its a tower, pull the AC and hold the power on for 30 sec to a minute. Plug it back in and boot.

Let us know the results.
you dont understand right?

the system IS ON and it is responding to everything BU TNOT to the restar, suspend hibernate command
nethir ctrl+alt+del
neither any physical buton related to suspend hibernate or power
the hdd activity led reespond to the commands the caps locks turns on and off, the num lock also works BUT the screen is black

what you are suggesting me is to force shut down the computer, i dont need sugestion for that if i force to shut down and turn it on back again the problem will be gone
My System SpecsSystem Spec
19 Jul 2016   #8
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

Hi Kharl,
The comments above are designed to help you
Have you actually run the Anti-malware requests??
IT certainly sounds like you have not!
The options to hibernate/sleep, have you turned them OFF???
Malware certainly can change your defaults
As for notepad, UNTITLED entries will only overwrite the currently open/live TEMPORARYILY saved version
I suggest if you want to save >>ANYTHING<< for the moment create a new folder and send/save it there.

RUN THE MALWARE SCANS
(and ESET on-line)

It would also be usefull if you filled in your system specs.

Now RESTART
There is >>NOT<< any option to remove IT

Shutting down ANY computer automatically logs you out
You in my opinion have been hit by a virus
My System SpecsSystem Spec
19 Jul 2016   #9
kharl

widnows 7 professional 32 bits
 
 

Quote   Quote: Originally Posted by torchwood View Post
Hi Kharl,
The comments above are designed to help you
Have you actually run the Anti-malware requests??
IT certainly sounds like you have not!
The options to hibernate/sleep, have you turned them OFF???
Malware certainly can change your defaults
As for notepad, UNTITLED entries will only overwrite the currently open/live TEMPORARYILY saved version
I suggest if you want to save >>ANYTHING<< for the moment create a new folder and send/save it there.

RUN THE MALWARE SCANS
(and ESET on-line)

It would also be usefull if you filled in your system specs.

Now RESTART
There is >>NOT<< any option to remove IT

Shutting down ANY computer automatically logs you out
You in my opinion have been hit by a virus
sorry for not updating this
YES i did the malware scan i run defender, avast antyspy y malware
they ALL found but antimalware and antisy the most, but to my eye, only found regular trash

the notepad isue, the developer already told me the autosave function for not saved notes is not working yet
My System SpecsSystem Spec
19 Jul 2016   #10
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

ANYTHING found by AV/AS cannot be considered as trash!
an explanation as to the type of malware is produced against the found object - PUP/PUM etc.
Please run ESET on line (dissable Avast)
Then run the Avast PRE BOOT scan
then sfc /scannow

Something is definately wrong
post the logs

Roy
My System SpecsSystem Spec
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