Unexpected shutdown -- alert, after AV upgrades


  1. Posts : 1,002
    XP Pro (x86) | 7 HP (x86) & (x64) | 7 Pro (x64)
       #1

    Unexpected shutdown -- alert, after AV upgrades


    I have NOT had a BSOD

    Unexpected shutdown -- alert, after AV upgrades-bad-shutdown.png

    This is a copy of the "View Details" report
    Code:
    Problem signature:
      Problem Event Name:    BlueScreen
      OS Version:    6.1.7601.2.1.0.768.3
      Locale ID:    3081
    
    Additional information about the problem:
      BCCode:    1000004a
      BCP1:    8368C951
      BCP2:    00000002
      BCP3:    00000000
      BCP4:    00000000
      OS Version:    6_1_7601
      Service Pack:    1_0
      Product:    768_1
    
    Files that help describe the problem:
      C:\Windows\Minidump\070916-25864-01.dmp
      C:\Users\Owner\AppData\Local\Temp\WER-60107-0.sysdata.xml
    
    Read our privacy statement online:
      http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
    
    If the online privacy statement is not available, please read our privacy statement offline:
      C:\windows\system32\en-US\erofflps.txt
    When I saw the "Blue Screen", not sure which sub-forum to post on.

    I had just installed Bitdefender Internet Security 2016 (aka. BIS-2016)
    - to replace BIS-2015 -- BIS-2016 required all other BD products to be removed/uninstalled
    - which I did with the official BD uninstaller_2016

    Every year AV renewals always cause problems ...
    On another machine (64bit Win7 PRO) new BD has sabotaged "OpenWith" assignments and locked opening TXT files to Notepad.
    Brink's REG file solutions Restore_Open_With.reg and Default_TXT.reg did not resolve the issue
    The only way I could change the file-association for .TXT was with File Type Manager by Nirsoft
    -----
    This 32bit Win-7 Home Premium laptop was screwed up by Kaspersky install in March last year and I have not had email on this machine ever since, despite clean re-installs (of mail client) and trialing other mail clients.
    -----
    So my faith in AVs is very strained to say the least.
    End of rant

    Since the alert on this machine everything is operating fine, and the temptation to-fix is strong... but now it ain't broken.

    From the above "results" can anybody interpret what the problem might have been ? :)
    ------------
    ADDEND:
    Last year I screwed up the TXT and VBS file associations and Brink's .REG files rectified my screw-up.
    Thanks Shaun :)
      My Computer


  2. Posts : 5,605
    Originally Win 7 Hm Prem x64 Ver 6.1.7600 Build 7601-SP1 | Upgraded to Windows 10 December 14, 2019
       #2

    You may have not had a blue screen of death, but technically you did have a crash, it just wasn't bad enough to lock up your machine.

    The sub-forum would have been: BSOD Help and Support In any event you would be asked to run the utility: Blue Screen of Death (BSOD) Posting Instructions, and post the results.

    As to your code revealing anything; The line BCCode: 1000004a indicates a memory management problem, I'm not sure what the other four arguments refer to.




    If you wanted to move this thread to the BSOD forum for better visibility go to the in the upper right corner and kindly ask one of the Mods if they would move it over to there.
      My Computer


 

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