Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: HP ENVY laptop randomly locks up and is slow at startup and YouTube

13 Aug 2016   #1
Flamzeron

Windows 7 Professional 64bit.
 
 
HP ENVY laptop randomly locks up and is slow at startup and YouTube

Howdy. I got a new laptop back in March and it's mostly been fine but I've noticed a few things about it that have been bothering me. I will include my specs as well.

Firstly, when I turn it on, it's generally slow to showing me my icon and log in thing to type my password. None of my other laptops have done this, and whenevery they get slow, a loading symbol or some other kind of indicator is shown and made clear to me that the computer is still working. With this new one, I just see the log in screen but no way to log in. I usually just waits and it shows up eventually, but I find it odd that it not only takes a while to let me log in but it also doesn't load everything at once like my older computers did.

Second, my laptop has occasionally stopped letting me do anything on rare occasions, one of them happening today. I was moving my computer to a different area so I could do some voice over work and suddenly the thing wouldn't let me open programs anymore. I also had YouTube videos open and so I tried playing a video and it wouldn't play. It finally worked after I restarted it, but I don't know what is going on and how to prevent this from happening anymore.

Third, there have been some times where my sound card would stop working, though only on Skype. So far, it's only happened when messing with the setting of my internal mic to make it sound less noisy and when trying to record a Skype call with Fraps. On both occasions, Skype alerts me saying that it can't access my sound card and I can't play anything that uses audio outside of Skype. Sometimes I've had to completely restart my computer and other times it fixes itself.

Fourth, and this is minor, but occasionally when plugging my charging adaptor into my laptop, I get this message.

http://i.imgur.com/oRMYYmK.png

Thing is, the only adaptor I use is the one that came with my laptop. Is there something I'm missing or do I even need to worry?

Also, here are my laptop's specs if they are needed to help fix my issues.

http://pastebin.com/CZzNCJeY

What exactly is going on with my computer? I've never had these kinds of problem with a new computer before. Thanks in advanced!


My System SpecsSystem Spec
.
15 Aug 2016   #2
georgeks

Windows 10 Pro x64
 
 

Can you please post the Part Number of your Notebook? (that's how HP calls them...)

Will be on the bottom and in the BIOS, and should look like this: AB123CD#EFG.

Have you tried Recovery to Factory Default settings? (DO NOT keep your applications and files, make a backup on a USB HDD/stick).

This way you will know if what you experience is the result of user action (applications/settings) or system/hardware related.
My System SpecsSystem Spec
15 Aug 2016   #3
Flamzeron

Windows 7 Professional 64bit.
 
 

Do you mean my product number? It's L9C22AV.

All the issues started happening when I got the computer, so I don't think doing a factory restore will fix the problem. With what you've said in mind, I suppose it could be due to some user action, like making a codec download or something.
My System SpecsSystem Spec
.

15 Aug 2016   #4
Ranger4

Windows 7 Home Premium 64 bit sp1
 
 

It might be worth contacting the supplier of your new laptop & requesting repairs under warranty.
My System SpecsSystem Spec
15 Aug 2016   #5
georgeks

Windows 10 Pro x64
 
 

Do you have the latest BIOS? There are some issues reported if you do not HP ENVY Notebook PC - The Computer Is Sluggish or Does Not Respond While Connected to Charger | HP® Customer Support

Not grasping at straws, but codecs are the first thing to look at when performance is impaired.
Personally I'd do a BIOS update (if needed) and a recovery to Factory Default settings.
My System SpecsSystem Spec
Reply

 HP ENVY laptop randomly locks up and is slow at startup and YouTube




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
HP ENVY 17 Laptop Windows7 - CPU Usage goes 99-100% Randomly 1-2 mins
Hello everyone, I am using HP ENVY 3010-eg and the following issue has started last week, on Tuesday. (Laptop Specifications: http://h20564.www2.hp.com/hpsc/doc/public/display?docId... -- with the only exception being my 1TB SSD being the primary hard drive having the Operating System and the...
General Discussion
HP Laptop (Envy 17) running hot
My laptop runs really HOT !. The spec of my laptop is quite high, and when I initially brought it I did so in mind of playing medium level games. The spec is: 2011 Envy 17 2101ea HD6850M i7-2630QM CPU @ 2.00GHz (8 CPUs) 6144MB RAM
General Discussion
Laptop running very slow, too many startup programs?
Hello everyone, first of all I want to thank everyone very much for taking their time to help me and everyone else through these forums, I've received a lot of useful information and I truly appreciate it. I've recently been going on my computer more and noticed how slow it's been running. I've...
Performance & Maintenance
My laptop starts off very slow despite having 4 programs at startup
Hi guys, ive been having this problem with my laptop for a long time now its an hp pavillion dv4-4068LA. I just restored my system because it was very slow despite having tuneup utilites 2013 working on disabling start up programs. Everything was great when i restored my system until i...
Performance & Maintenance
Slow Laptop after Startup repair
Hi guys, I was wondering if anyone could help with me with a problem I've got. I turned on my laptop this morning after hibernation and said there was a fatal error coming out of hibernation, so I turned it off and chose "Launch Startup Repair" which was recommended, instead of "Start...
Performance & Maintenance
HP Envy randomly freezing, completely
Hi everyone, it seems my HP laptop has some problem(s) and fortunately I discovered this forum which appears to have a helpful and experienced community :). So as you probably can see I have an HP Envy 17 with many problems, but the biggest of them all is this random freezing. When it freezes...
General Discussion


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd

All times are GMT -5. The time now is 13:34.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App