Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Win7 Ultimate x64 SP1 Explorer.exe The Oddest Issue Ever

07 Sep 2016   #11
Callender

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

You mean RAM/ CPU usage of explorer process? Right clicks =shell extension problem ususally. I'm looking at your dump but an explrer specific crash dump "might" be more useful to pinpoint the possible cause(s)

See:

http://www.sevenforums.com/903148-post1.html


My System SpecsSystem Spec
.
07 Sep 2016   #12
Callender

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

All I get from your dump is this:

Code:
SYMBOL_NAME:  shell32!CDesktopBrowser::_MessageLoop+51

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: shell32

IMAGE_NAME:  shell32.dll

DEBUG_FLR_IMAGE_TIMESTAMP:  55c3a0ed

FAILURE_BUCKET_ID:  STATUS_BREAKPOINT_80000003_shell32.dll!CDesktopBrowser::_MessageLoop

BUCKET_ID:  X64_APPLICATION_FAULT_STATUS_BREAKPOINT_shell32!CDesktopBrowser::_MessageLoop+51
So it looks like a shell extension issue but that dump will not pinpoint which shell extension.

Try the other method - it's your call.
My System SpecsSystem Spec
07 Sep 2016   #13
Callender

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

A few more questions to throw at you.

Does this look familiar? Check first page of the thread:

Two explorer.exe, One taking all of my RAM's Memory

Also is it possible you could have taken ownership of something that you should not have taken ownership of?

See: Stop Application Data folder replicating?

Stop Application Data folder replicating?
My System SpecsSystem Spec
.

08 Sep 2016   #14
laidbacktokyo

Windows 7 Ultimate x64 SP1u OEM Dell & OEM Asus
 
 

Quote   Quote: Originally Posted by Callender View Post
You mean RAM/ CPU usage of explorer process? Right clicks =shell extension problem ususally. I'm looking at your dump but an explrer specific crash dump "might" be more useful to pinpoint the possible cause(s)

See:

http://www.sevenforums.com/903148-post1.html
yep. I mean exactly a size of single & only one explorer.exe process as could be visible in Windows Task Manager > Processes Tab for instance, and as 2 first attached pics of Process Explorer (top line in both - marked grey) where explorer.exe size there is some 70MB (Private Bytes) & 101MB (Working Set) when normal but some 103MB (Private Bytes) & 423MB [abnormally big!] (Working Set) while issue.
My System SpecsSystem Spec
08 Sep 2016   #15
laidbacktokyo

Windows 7 Ultimate x64 SP1u OEM Dell & OEM Asus
 
 

Quote   Quote: Originally Posted by Callender View Post
All I get from your dump is this:

Code:
SYMBOL_NAME:  shell32!CDesktopBrowser::_MessageLoop+51
 
FOLLOWUP_NAME:  MachineOwner
 
MODULE_NAME: shell32
 
IMAGE_NAME:  shell32.dll
 
DEBUG_FLR_IMAGE_TIMESTAMP:  55c3a0ed
 
FAILURE_BUCKET_ID:  STATUS_BREAKPOINT_80000003_shell32.dll!CDesktopBrowser::_MessageLoop
 
BUCKET_ID:  X64_APPLICATION_FAULT_STATUS_BREAKPOINT_shell32!CDesktopBrowser::_MessageLoop+51
So it looks like a shell extension issue but that dump will not pinpoint which shell extension.

Try the other method - it's your call.
thank you very much for analysis!

well if a culprit is likely/maybe shell32.dll directly or indirectly, then first I'll try to change version of this win7 shell file.

OK. shell32.dll v6.1.7601.18952 has been updated to v6.1.7601.23155 by applying z m$ hotfix patch KB2891362. links:

Shell32.dll – Pre Service Pack 2 Revision History for Windows 7 SP1, Windows Server 2008 R2 SP1 and Windows Small Business Server 2011 (SBS 2011) | Aid In IT

https://support.microsoft.com/en-us/kb/2891362

this patch is originally targeted to an issue of paste/copy of files with long names. naturally I never experienced this particular issue but I like long file names. so maybe it could be helpful. pls give me a day or a couple to check if there is any good effect.
My System SpecsSystem Spec
08 Sep 2016   #16
laidbacktokyo

Windows 7 Ultimate x64 SP1u OEM Dell & OEM Asus
 
 

Quote   Quote: Originally Posted by Callender View Post
A few more questions to throw at you.

Does this look familiar? Check first page of the thread:

Two explorer.exe, One taking all of my RAM's Memory

Also is it possible you could have taken ownership of something that you should not have taken ownership of?

See: Stop Application Data folder replicating?

Stop Application Data folder replicating?
oops. never experienced or even heard of both above issues.

anyhow your 1st case - absolutely NO; 2nd - well, basically it's possible that I could take an ownership of something that I shouldn't while repairing some win7 issue but as far as I remember I didn't do that in this install of win7.

BTW, special thanks for z bottom web link when it's about Symbolic Links.
I mean that z next version of shell32.dll, if current one will give me no result, I plan to try is this one https://support.microsoft.com/en-us/kb/3009986 when I guess here could be a problem of this laptop & win7 configuration that is pretty uncommon:

1st primary disk is 120GB SSD attached thru SATA2 AHCI with 3 partitions - all 3 created as z primary ones, i.e. no logical ones:
1. small Dell OEM Diagnostics of some 71MB FAT16
(actually it's not a hidden one but like hidden and naturally not visible in standard view of explorer.exe)
2. standard win7 reserved of 100MB NTFS
(active but naturally not visible in standard view of explorer.exe)
3. win7 install of some 111GB NTFS visible & in use as Drive C:

2nd disk is 1TB HDD attached as z replacement to DVD Drive into DVD slot thru old IDE ATA with 4 partitions - all 4 created as z primary ones, i.e. no logical ones:
1. small Dell OEM Diagnostics of some 71MB FAT16
(actually it's not a hidden one but like hidden and naturally not visible in standard view of explorer.exe)
2. standard win7 reserved of 100MB NTFS
(active, and can be visible in standard view of explorer.exe by default but drive letter removed manually, and then it's now non visible in standard view of explorer.exe)
3. win7 install of some 111GB NTFS
(can be visible in standard view of explorer.exe by default but drive letter removed manually, and then it's now non visible in standard view of explorer.exe)
4. data of 820GB NTFS - all standard - visible & in use as drive D:

3rd disk is a standard external USB2.0 1TB HDD with 1 primary NTFS data partition
(I guess here is nothing to discuss).

N.B. 1st SSD is basically a clone of 2nd HDD with its 4th partition skipped while cloning some year ago. this special system configuration has been created just for safety when I can easily boot laptop from HDD (to outdated & IDE slow but working win7) if any trouble of SSD.
My System SpecsSystem Spec
08 Sep 2016   #17
Callender

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

I'd still merge the reg file and look at explorer crash dumps as they might point to something more specific that cannot be pinpointed using the dump you provided. As for replacing shell32.dll - well it's worth a try.

Did you try Explorer++ and did you get the same right click crash issue? If the answer is that there was no crash when using Explorer++ - post a screenshot of the context menu that appeared.

Also: It's likely that I will be offline for one week and possibly will not be responding to any posts during that time.
My System SpecsSystem Spec
08 Sep 2016   #18
laidbacktokyo

Windows 7 Ultimate x64 SP1u OEM Dell & OEM Asus
 
 

Quote   Quote: Originally Posted by Callender View Post
I'd still merge the reg file and look at explorer crash dumps as they might point to something more specific that cannot be pinpointed using the dump you provided. As for replacing shell32.dll - well it's worth a try.

Did you try Explorer++ and did you get the same right click crash issue? If the answer is that there was no crash when using Explorer++ - post a screenshot of the context menu that appeared.

Also: It's likely that I will be offline for one week and possibly will not be responding to any posts during that time.
I really appreciate your kind attention to this matter!

1. I surely got a point of z recommended by you technique of download & applying that registry patch to get explorer.exe dumps in this way. No problem to do. Just pls let me do it later after testing z current & maybe another mentioned versions of shell32.dll.

2. Some month ago I've tried another similar substitute to explorer.exe - Better Explorer - and wasn't impressed. However pls also let me do a try to Explorer++ later after testing options of shell32.dll.

3. I appreciate a kind prompt of your possible offline plan for a week. Have a nice time in real world! I'll just test shell32.dll options meanwhile.

yours,

p.s. it's a fun! I've done a lot of right clicks and other explorer operations today but explorer.exe size seems stuck around same 103MB (Private Bytes) but 140MB (Working Set), which seems to be normal vs 103MB (Private Bytes) & 423MB (Working Set) at z moment of issue as pic attached, in Process Monitor utility view; or around 85-90MB in Windows Task Manager > Processes Tab.

funny. maybe it's this explorer.exe custom/lifecycle to die once only after 2-3 days of normal operations...
My System SpecsSystem Spec
08 Sep 2016   #19
Callender

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Hi. Explorer++ is portable and does not replace explorer. It works independently and if no crashes occur when reproducing right click actions that would crash explorer then it points to a third party software issue rather than a system file issue. So the point of running Explorer++ is just to see if you get the same crashes when right clicking.

As for the size of explorer.exe - is there any chance that it could be related to corrupt media (image or video files) located on any connected drive? (Explorer constantly trying to read those files but can't) - They can be tricky to detect easily but I know of a couple of ways.

For a start have a look here and scroll down to:

Test for picture files that may contain corruption


https://support.microsoft.com/en-gb/kb/2694911
My System SpecsSystem Spec
08 Sep 2016   #20
laidbacktokyo

Windows 7 Ultimate x64 SP1u OEM Dell & OEM Asus
 
 

Quote   Quote: Originally Posted by Callender View Post
Hi. Explorer++ is portable and does not replace explorer. It works independently and if no crashes occur when reproducing right click actions that would crash explorer then it points to a third party software issue rather than a system file issue. So the point of running Explorer++ is just to see if you get the same crashes when right clicking.

As for the size of explorer.exe - is there any chance that it could be related to corrupt media (image or video files) located on any connected drive? (Explorer constantly trying to read those files but can't) - They can be tricky to detect easily but I know of a couple of ways.

For a start have a look here and scroll down to:

Test for picture files that may contain corruption


https://support.microsoft.com/en-gb/kb/2694911

1. WOW, we have z first progress with this issue after z first update of shell32.dll.

An hour ago z issue came back again but its effect & outlook were slightly different that before:
A) 1st sign of problem was a broken view of font of files' names. Sorry no picture this time. But it was like all letters of files' names in normally opened folder suddenly became bold. I'll duly take a pic next time!
B) Then at one of right clicks on one of Recent shortcuts here C:\Users\..\Recent or just clicks on Explorer (sorry I missed that moment) Explorer.exe process has been auto restarted (it's first time) with only 1 record in win7 applications log (again no errors or warnings) as below:

Log Name: Application
Source: Microsoft-Windows-Winlogon
Date: 2016-09-09-Fri 12:06:50 AM
Event ID: 1002
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: .....PC
Description:
The shell stopped unexpectedly and explorer.exe was restarted.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Winlogon" Guid="{DBE9B383-7CF3-4331-91CC-A3CB16A3B538}" EventSourceName="Winlogon" />
<EventID Qualifiers="16384">1002</EventID>
<Version>0</Version>
<Level>4</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2016-09-08T15:06:50.000000000Z" />
<EventRecordID>154415</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>Application</Channel>
<Computer>...PC</Computer>
<Security />
</System>
<EventData>
<Data>explorer.exe</Data>
</EventData>
</Event>

2. well I've downloaded Explorer++ x64 and try it next time of issue.

3. Test for picture files that may contain corruption




Here I've applied folder settings as recommended for all folders!
  1. Place a check in the option to Always show Icons, never thumbnail
  2. Remove the check for the option to Display file icon on thumbnails
and check some folders with pics & videos w/o any problem or result except now no thumbnails but just icons as expected.

Thanks.


UPDATE: Meanwhile, I've applied z next m$ shell32.dll patch linked to Symbolic Links as promised but w/o win7 restore to earlier point or 1st patch removal.

Surprisingly, shell32.dll files aren't changed and remain same v6.1.7601.23155 but this new patch updated another neighbor files - shlwapi.dll from v6.1.7601.17514 to v6.1.7601.23049 (as listed in this patch description)

So testing now.
My System SpecsSystem Spec
Reply

 Win7 Ultimate x64 SP1 Explorer.exe The Oddest Issue Ever




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
Windows explorer will not open on Win7 x64 Ultimate
Hi, I'm having a problem with my computer over the past couple of days. Windows explorer does not open. When I click on it, I can see in Task Manager a second explorer.exe process open up, but it disappears within a few seconds. No window appears on the screen even temporarily. ...
General Discussion
Sudden fail to boot - possible partition issue? Win7 Ultimate 64bit
Hi all, First time here. I've been reading through lots of issues and resolutions of failed boots. I think I have a slightly unusual problem because some items aren't working.:( I've disconnected all other drives and just have the primary Win7 (ultimate 64bit) drive and DVD drive...
General Discussion
Win 7 ultimate 64bit : windows explorer issue
Hello Here is my issue: My Home server has 10 hard drives all internal but added with internal sata card to support that many drives and i am max out now. I put windows 7 ultimate 64bit and everything working fine but now a new started where When I go to computer or my computer All drives...
General Discussion
New activation issue win7 Ultimate
Diagnostic Report (1.9.0027.0): ----------------------------------------- Windows Validation Data--> Validation Code: 50 Cached Online Validation Code: 0xc004c4a2 Windows Product Key: *****-*****-X34P8-D77DR-X6HXB Windows Product Key Hash: Y/wzGKTqo4LM5gnfOt0OfLV2ImU= Windows Product ID:...
Windows Updates & Activation
Win7. Ultimate 32bit Explorer.exe?
Hey my first post. When my mother changed the wallpaper and after a reboot the screen shows blank black. I can see the mouse but when i Ctrl + Alt + Delete, i go to Task Manager. I make a new task called "explorer.exe". The desktop shows up. I thought i fixed it now. I tried to restart:sleepy:....
BSOD Help and Support
Win7 Ultimate BSOD - possibly nForce driver issue?
Hi. I'm trying to figure out what is causing my Windows 7 partition to crash to BSOD every few hours. I'm thinking it has nForce driver issues with my Asus P5N-e SLI. I've included my dxdiag and a zipped folder of my minidumps. I've noticed that several times it has crashed and given a...
BSOD Help and Support


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 03:15.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App