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Windows 7: DXDiag crash everytime it does a DirectShow check

12 Sep 2016   #1
Terrakion

Windows 7 Professional 32bit
 
 
DXDiag crash everytime it does a DirectShow check

Hello, everyone, I hope someone can help me with this little issue.

Recently, I updated my AMD graphics drivers to the recent version and when I do a test using DXdiag, it crashes everytime it arrives at the DirectShow checking, showing me this error.-

Quote:
Firma con problemas:
Nombre del evento de problema: APPCRASH
Nombre de la aplicación: dxdiag.exe
Versión de la aplicación: 6.1.7600.16385
Marca de tiempo de la aplicación: 4a5bc310
Nombre del módulo con errores: StackHash_d7b1
Versión del módulo con errores: 0.0.0.0
Marca de tiempo del módulo con errores: 00000000
Código de excepción: c0000096
Desplazamiento de excepción: 01de2a3b
Versión del sistema operativo: 6.1.7601.2.1.0.256.48
Id. de configuración regional: 2058
Información adicional 1: d7b1
Información adicional 2: d7b13527b949f0435c31e2668f509738
Información adicional 3: 8c4c
Información adicional 4: 8c4cce63f169f300ed2d17a3639f5ed9

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After that, everytime I run Dxdiag, it ask me to avoid DirectShow checking. If I answer yes, the program runs fine, but if I answer no, it crashes with the same error message.

Any advice, help or suggestions can you give me (that doesn't be revert into the last AMD driver, reinstalling Windows and/or making an In-Place upgrade) will be really appreciated.
If you need my laptop's full specs, let me know. This is happening on Windows 7 32 Bits, btw.


My System SpecsSystem Spec
.
12 Sep 2016   #2
cajuntiger

Windows 7 Ultimate x64
 
 

Hi,

Try doing a graphics driver uninstall, then reinstall it. At times when it upgrades to new drivers it will do that. You can roll back your drivers to the ones that worked before. What are your AMD specs?
My System SpecsSystem Spec
21 Sep 2016   #3
Terrakion

Windows 7 Professional 32bit
 
 
Answer for cajuntiger

Quote   Quote: Originally Posted by cajuntiger View Post
Hi,

Try doing a graphics driver uninstall, then reinstall it. At times when it upgrades to new drivers it will do that. You can roll back your drivers to the ones that worked before. What are your AMD specs?
Sorry for the late answer, I was kinda busy, but here's my AMD card specs.-

Fabricante de tarjeta gráfica - Powered by AMD
Chipset gráfico - AMD Radeon HD 7520G
ID del dispositivo - 9990
ID del proveedor - 1002
ID de subsistema - 1847
ID del proveedor de subsistema - 103C
ID de revisión - 00
Tipo de bus - PCI
Configuración actual de bus - PCI
Versión del BIOS - 015.024.000.000
Número de parte de BIOS - BR43615.bin
Fecha de BIOS - 2012/08/20 00:52
Tamaño de memoria - 512 MB
Tipo de memoria - DDR3
Reloj de memoria - 800 MHz
Reloj central - 686 MHz
Ancho de banda total de memoria - 25 GByte/s
Ruta de archivo de controlador 2D - /REGISTRY/MACHINE/SYSTEM/ControlSet001/Control/Class/{4d36e968-e325-11ce-bfc1-08002be10318}/0000

I really hope this can be solved without reinstalling and/or rollback into the last driver.
My System SpecsSystem Spec
.

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 DXDiag crash everytime it does a DirectShow check




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