Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Windows 7 Home Premium: Please help...Programs Will Not Update

22 Sep 2016   #11
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

Hi Flash,
How can I view the ESET Online Scanner log file?
The ESET Online Scanner saves a log file after running, which can be examined or sent in to ESET for further analysis. The path to the log file is "C:\Program Files\EsetOnlineScanner\log.txt". You can view this file by navigating to the directory and double-clicking it in Windows Explorer, or by copying and pasting the path specification above (including the quotation marks) into the Start - Run dialog box from the Start Menu on the desktop.

Roy


My System SpecsSystem Spec
.
23 Sep 2016   #12
flashdrive

Windows 7 Home Premium 64Bit
 
 

There is no file in that location. In fact there is no Eset folder on my computer. When I used the free scan on the website it just downloaded and executable file that ran the scan. It isn't a program installed on my computer.

So what did you learn from the Malwarebytes file I attached in my last post?
My System SpecsSystem Spec
25 Sep 2016   #13
flashdrive

Windows 7 Home Premium 64Bit
 
 

Any feedback on my last post? If anyone else has any suggestions I'd be glad to hear them.
My System SpecsSystem Spec
.

25 Sep 2016   #14
Nasty7

Windows 7 Home Premium 64bit
 
 

Quote   Quote: Originally Posted by flashdrive View Post
There is no file in that location. In fact there is no Eset folder on my computer. When I used the free scan on the website it just downloaded and executable file that ran the scan. It isn't a program installed on my computer.

So what did you learn from the Malwarebytes file I attached in my last post?
Clearly Malwarebytes looked fine. I'm just trying to add some advice because it seems folks are busy. I think you should run the ESET again, or use some kind of standalone scanner. I don't know that you are infected but you said ESET was reporting something? So run ESET again but watch it a little closer, it may have asked at the end if you wanted to save the log, I have not used this so donít know for sure. Or maybe the Malware interfered and you need to try again.

Are you sure there is not file at the ESET location posted above?

Or, considering your pc don't seem to be functioning well, you could do a scan from Safe Mode. I'm no Malware Tech though so it's up to you. I think you need some good diagnostics done to find out what is wrong.

Considering this started out as an Update issue it may help if you are in the Update Section of this form, and go from there. Or, do the ESET SCAN again and if you are infected move over to the Malware Section.
My System SpecsSystem Spec
25 Sep 2016   #15
Callender

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Try downloading MiniToolbox.

MiniToolBox Download

Run it and upload the report.

Maybe something will show up.
My System SpecsSystem Spec
26 Sep 2016   #16
flashdrive

Windows 7 Home Premium 64Bit
 
 

Nasty, Callender - thanks for the replies. I will run Eset again. Attached is the MiniToolbox file.


Attached Files
File Type: txt MTB.txt (74.8 KB, 7 views)
My System SpecsSystem Spec
26 Sep 2016   #17
flashdrive

Windows 7 Home Premium 64Bit
 
 

Once again I have reached the place where the Eset scanner freezes. Attached is a screenshot. Last time this little window was blank. This time it has all these black bars. Again, the program is frozen and cannot be closed unless I use Task Manager.


Attached Images
Windows 7 Home Premium: Please help...Programs Will Not Update-eset.jpg 
My System SpecsSystem Spec
26 Sep 2016   #18
flashdrive

Windows 7 Home Premium 64Bit
 
 

I thought I'd try a different virus scanner so I downloaded and installed Panda Cloud Cleaner. Once it was installed my computer froze. I had to manually shut it down. When I restarted it it took me right to the login screen. I was going to try using Safe Mode but the post screen would not appear - it went right to the login screen.

I'm not sure what's going on. Just tried running the Panda Scanner and my computer froze again. Tomorrow I'm going to take the tower outside and blow it out. Not sure if that will change anything, but it's overdue for that anyway.
My System SpecsSystem Spec
26 Sep 2016   #19
Nasty7

Windows 7 Home Premium 64bit
 
 

Wait for someone to read the MTB Logs, there are quite a few Errors there. I wouldn't have tried the Panda thing, as I said, you would have been better off with a Standalone Scanner, not one that needs installing. It's difficult to install and AV to an infected computer. Wish I could help but I don't know what to do with the results of MTB.

Again, perhaps you should be in the "System Security" section, maybe you'll get more attention there. I'm a bit new to the site, but usually folks that know about this stuff will spend more time in that section.
http://www.sevenforums.com/system-security/
My System SpecsSystem Spec
27 Sep 2016   #20
Callender

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

From your log:

Code:
NetBIOS over Tcpip. . . . . . . . : Enabled
- not a problem but should be disabled.

Code:
Error: (09/23/2016 10:59:26 AM) (Source: Application Error) (User: )
Description: Faulting application name: NvStreamUserAgent.exe, version: 7.1.2084.9592, time stamp: 0x57605c64
Faulting module name: ntdll.dll, version: 6.1.7601.23539, time stamp: 0x57c99b8f
Exception code: 0xc0000005
Fault offset: 0x000000000004d7f6
Faulting process id: 0xd78
Faulting application start time: 0xNvStreamUserAgent.exe0
Faulting application path: NvStreamUserAgent.exe1
Faulting module path: NvStreamUserAgent.exe2
Report Id: NvStreamUserAgent.exe3
Don't know anything about the above.

Code:
Error: (09/22/2016 03:21:35 PM) (Source: Application Hang) (User: )
Description: The program esetonlinescanner_enu.exe version 2.0.12.0 stopped interacting with Windows

Error: (09/22/2016 01:20:41 PM) (Source: Service Control Manager) (User: )
Description: The eapihdrv service failed to start due to the following error: 
%%1275 = This driver has been blocked from loading


Error: (09/22/2016 01:20:41 PM) (Source: Application Popup) (User: )
Description: \??\C:\Users\Doug\AppData\Local\Temp\ehdrv.sys has been blocked from loading due to incompatibility with this system. Please contact your software vendor for a compatible version of the driver.

Error: (09/22/2016 01:20:40 PM) (Source: Service Control Manager) (User: )
Description: The eapihdrv service failed to start due to the following error: 
%%1275 = This driver has been blocked from loading


Error: (09/22/2016 01:20:40 PM) (Source: Application Popup) (User: )
Description: \??\C:\Users\Doug\AppData\Local\Temp\ehdrv.sys has been blocked from loading due to incompatibility with this system. Please contact your software vendor for a compatible version of the driver.

Error: (09/22/2016 01:20:40 PM) (Source: Service Control Manager) (User: )
Description: The eapihdrv service failed to start due to the following error: 
%%1275 = This driver has been blocked from loading
There's a problem with ESET driver. Perhaps your onboard security blocked it?

I agree with the suggestion to get help from a malware removal expert in the System Security section
My System SpecsSystem Spec
Reply

 Windows 7 Home Premium: Please help...Programs Will Not Update




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
Windows 7 Home Premium Update
Has Microsoft really messed up the Windows update in 7 Home Premium or is it the image files downloaded from here: I have my key, but no disk and these people advertise themselves as a Digital River mirror. Every time I install with their ISO I have big problem with Update. I'm wondering if...
Installation & Setup
Can't update Windows 7 Home Premium 64 bit
Hi. Whenever I try to update my laptop, it always gets stuck on "Installing 1 of 22". It's happened for about 2-3 years now and I hope now since I've finally registered an account and telling people on sevenforums.com about this, I can update my Windows. Computer Information: Manufacturer:...
Windows Updates & Activation
Windows Update not working in Home premium 64bit
Hi, I'm having issues in running windows update in my home premium 64 bit. I recently changed my hard disk it got crashed. Installed win 7 and activated windows using the key. I ran the update and installed many updated till yesterday. From today I'm facing the issues. I installed a few driver...
Windows Updates & Activation
Windows 7 Home Premium Update Failure
Hi, I am running Windows 7 Home Premium x64 and I have been having problems updating my Windows. Every time I shut down, Windows would spend 15 minutes or so trying to update only to have it fail. I have followed the instructions on the posting guideline and have attached the relevant data...
Windows Updates & Activation
Virtual PC, can i install programs? Windows 7 Home Premium 64bit
Hi All I am in the process of rebuliding my windows 7 home premium pc, i have decided to install virtual machine and then was hoping to install my copy of windows 7 onto it, but im confused as to if i can then install programs that ive downloaded of the internet onto it? obviously i...
Virtualization
Recent Windows Update Trouble - Home Premium
Hi! I installed a windows update around the 20th, and it has been causing problems ever since. I've had to run every program as administrator ever since, and even that doesn't fix all of it. It seems to be causing some sort of connectivity issues for the launcher of League of Legends and...
Windows Updates & Activation


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd

All times are GMT -5. The time now is 22:45.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App