Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Will Not Load My User Profile

25 Sep 2016   #11
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

Hi NEM2,
next
    • If you have two folders starting with S-1-5 followed by some long numbers and one of them ended with .bak, you have to rename the .bak folder. To do this, follow these steps:
      1. Right-click the folder without .bak, and then click Rename. Type .ba, and then press ENTER.
      2. Right-click the folder that is named .bak, and then click Rename. Remove .bak at the end of the folder name, and then press ENTER.
      3. Right-click the folder that is named .ba, and then click Rename. Change the .ba to .bak at the end of the folder name, and then press ENTER.
    • If you have only one folder starting with S-1-5 that is followed by long numbers and ends with .bak. Right-click the folder, and then click Rename. Remove .bak at the end of the folder name, and then press ENTER.
  1. Click the folder without .bak in the details pane, double-click RefCount, type 0, and then click OK.
  2. Click the folder without .bak, in the details pane, double-click State, type 0, and then click OK.
  3. Close Registry Editor.
  4. Restart the computer.
  5. Log on again with your account.


Roy


My System SpecsSystem Spec
.
25 Sep 2016   #12
newenglandmom2

Windows 7 Home Premium 64 bit
 
 

Hi Steve,
A couple of questions before I follow the steps in the tutorial: Is it worth trying to boot into System Restore? The machine as is has no restore points before the event, but I haven't tried reaching System Restore by booting.
And how would I know in Safe Mode that i'm in the built-in administrator?

Thanks again,
Diana
My System SpecsSystem Spec
25 Sep 2016   #13
newenglandmom2

Windows 7 Home Premium 64 bit
 
 

Sorry, I just saw Torchwood's latest post. So I don't need to log in as another administrator? Just go straight to registry and do as illustrated?
My System SpecsSystem Spec
.

25 Sep 2016   #14
newenglandmom2

Windows 7 Home Premium 64 bit
 
 

Update: I followed Torchwood's directions meticulously, changing the .bak name in the registry, etc. Restarted, and now the error message is "The user profile failed the logon. Cannot be loaded." Sigh. I guess I follow that tutorial now?
My System SpecsSystem Spec
25 Sep 2016   #15
newenglandmom2

Windows 7 Home Premium 64 bit
 
 

OK, after getting message "Cannot Load Profile," I booted into Safe Mode, followed registry changes outlined in that tutorial. I restarted in normal mode. Got no error messages, BUT--it's still not my user profile. Seems like it's just a temp profile. Below is the registry screenshot.
When I got to safe mode, I still had to sign on with my usual password...after awhile, I got the message that I had been logged in as a default user. So I'm not sure if I was using the Built-In Administrator log on...
In the registry, it seems like the .bak entry is pointing to the right user. But the temp user is loading.
I am determined to fix this dang thing! I certainly appreciate your help.
Diana


Attached Thumbnails
Will Not Load My User Profile-capture3.png  
My System SpecsSystem Spec
25 Sep 2016   #16
Ranger4

Windows 7 Home Premium 64 bit sp1
 
 

Diana, have a look at Method 3 of the MS website. You will notice that the info supplied by torchwood is covered in the first part, but the later section might be worth considering..

https://support.microsoft.com/en-au/kb/947215
My System SpecsSystem Spec
25 Sep 2016   #17
newenglandmom2

Windows 7 Home Premium 64 bit
 
 

Well, that's interesting. When I follow Method 3 on the MS website as suggested, there are three User Profiles: Default; and two labeled Diana-PC/Diana. The first has 60.8 GB under Size, and the second, only 15 MB. Think I should delete the second one? And should I delete Default, too?
My System SpecsSystem Spec
25 Sep 2016   #18
newenglandmom2

Windows 7 Home Premium 64 bit
 
 

Oh oh. I don't think I can delete the Userprofile with the smaller size (15MB). The only UserProfile with an active delete button is the larger one (60.8 GB).
My System SpecsSystem Spec
25 Sep 2016   #19
newenglandmom2

Windows 7 Home Premium 64 bit
 
 

I'm beginning to think it makes sense to try to create a new user profile and transfer from the old profile, as in the following article. But might that just transfer problems from the old user?

https://support.microsoft.com/en-au/...d-user-profile
My System SpecsSystem Spec
25 Sep 2016   #20
Ranger4

Windows 7 Home Premium 64 bit sp1
 
 

This Forum tutorial might be of use to you as well, particularly Option 2.

Not being able to delete the smaller User Profile is probably because it is the active one that is currently being used. I don't think you should delete the Default User.

User Profile Service failed the logon. User profile cannot be loaded.

It would be a good idea to set up a Restore Point before any changes. I don't suppose you have a back up image stored. Once you get this problem sorted out it would be a good idea to investigate having a recent back up image.
I use Macrium Reflect, as do a lot of others on the Forum & when a major problem occurs you can be back up & running again in about 15-30 minutes.
My System SpecsSystem Spec
Reply

 Will Not Load My User Profile




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
cannot load user profile
Message "cannot load user profile" appears when I enter password.
General Discussion
The User Profile Service failed the logon. User profile cannot be load
Hi, at windows start i get the message "The User Profile Service failed to logon. User profile cannot be loaded". There was no known activity last time system was up and running and it was shut down normal. The desctop(HP) was delivered some years ago with V7 installed, ONE personal userID...
General Discussion
The User Profile Service failed the logon. User profile cannot be load
Hi On my daughters W7 x86 PC the above message is happening when she tries to logon, the PC was set up with two users, I do noyt know if the other user can logon as she is away and we do not know the password. What can I do to fix this error, all the fixes I can find require the user to...
General Discussion
User Profile Service Can't Load Profile
Hi Everyone .. This one has me pulling my hair out. I have a W7 Ultimate box that when I create a new account I get this error when I try to use it. The only account I can use is my Admin account. Any suggestions?
BSOD Help and Support
The User Profile Service failed the logon. User profile cannot be load
I've searched for about a week now and have not found a solution. I followed the suggestions about the corrupt Profile and the .BAK SID, but neither are my situation. My SID is fine - I did manage to find a temporary fix. If I delete and recreate the user in Active Directory on the server it...
BSOD Help and Support
Cant load user profile
I needs some help and am seriously at a lost. I backed up my system with Norton Ghost 15 so i could reconfigure my drive from a Raid 0 to a JBOD array. ran the restore and i couldn't load into windows it would just stay on the post screen. I went back to the raid 0 array and restored again. its...
BSOD Help and Support


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 08:48.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App