black strip asking for windows login password problem

There are 4 steps of removing malwares-hackwares.
1.go to uninstall a program from control panel and uninstall the programs you dont recognise.(for any help in this matter you may post a screenshot of uninstall a program screen)
2. Check for malware addon/extension and remove it from all browsers.
3.download and run adwcleaner from toolslib.net
WARNING:AFTER RUNNING THIS YOU WILL BE LOGGED OUT FROM EVERY EMAIL OR SOCIAL NETWORKING SITE.
after cleaning is done reboot.
4. Download and run hitman pro to finally check and remove malwares from re-ocurring.

Mellon Head said:

A couple of things:

1. No legitimate website should ever ask for your Windows password. Either that site has been hacked, or it's shady, or you are the victim of malware.

2. You should should never post your email address in an open forum, whether in a post or in a picture. If I were you, I would edit your post and take down the picture. The load the picture from your hard disk with something like Windows Paint and scrub out your login address and your email address. Once the picture has that information cleaned off then re upload it into your post so others can see it.

Some questions:

1. What are you using for anti-virus/anti-malware?

ms essentials

2. Have you scanned your computer for viruses lately?

every week this thing still pops up

3. Have you tried using another browser like Chrome of Firefox? Does it still ask for the Windows password if you do?

i'm thinking of going back to firefox

4. Is this just a new thing? How long has this been happening?

yes new laptop and from day one

Hi Len,
from your last post
>>> from day 1 <<<

Sounds to me that 1 of the progs you downloaded immediately after install was from a "dodgy" link, ie malware included.
As your using avast, select the pre boot scan option, might flag something
HOWEVER
My advice perform a clean install, as its a custom install you should have the discs.

If you have another comp change ALL your passwords from it.

Roy

Beowulf1 said:

There are 4 steps of removing malwares-hackwares.
1.go to uninstall a program from control panel and uninstall the programs you dont recognise.(for any help in this matter you may post a screenshot of uninstall a program screen)
2. Check for malware addon/extension and remove it from all browsers.
3.download and run adwcleaner from toolslib.net
WARNING:AFTER RUNNING THIS YOU WILL BE LOGGED OUT FROM EVERY EMAIL OR SOCIAL NETWORKING SITE.
after cleaning is done reboot.
4. Download and run hitman pro to finally check and remove malwares from re-ocurring.

this all sounds complicated for this low tech savvy person in his 70's

this problem only began with this new laptop and a return to MSIE, beofre on my pc i used firefox, if i went back to firefox would proble end?

ty

downloaded and ran 'adwcleaner' the problem still exists maybe i should just install firefox?

ty

len