black strip asking for windows login password problem

gardenlen said:

hello,

how can i stop this black pull down strip asking for windows login password?

i do not have a password, i tried clearing caches but nothing will get rid of it

i use IE and yahoo search

tia

len

You need to elaborate on this please. What are you doing when this occurs? You mention IE and yahoo. Is the browser based?

gardenlen said:

most time it appears when i try to open my genealogy account it appears at top of page just below pull down menu section, to the black strip left is a 'X' to cloes that strip but it just keeps coming back and always each time i log into my genealogy site

Can you post a screenshot to give us better idea. It sounds web based. It's late here so off to bed. Check back in the morning.

Windows has a snipping tool to take shots of the screen. Use that.

Then follow the instructions here to post it to the forums:

Screenshots and Files - Upload and Post in Seven Forums

here is the screen shot

{image removed for your protection}

A couple of things:

1. No legitimate website should ever ask for your Windows password. Either that site has been hacked, or it's shady, or you are the victim of malware.

2. You should should never post your email address in an open forum, whether in a post or in a picture. If I were you, I would edit your post and take down the picture. The load the picture from your hard disk with something like Windows Paint and scrub out your login address and your email address. Once the picture has that information cleaned off then re upload it into your post so others can see it.

Some questions:

1. What are you using for anti-virus/anti-malware?

2. Have you scanned your computer for viruses lately?

3. Have you tried using another browser like Chrome of Firefox? Does it still ask for the Windows password if you do?

4. Is this just a new thing? How long has this been happening?