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Windows 7: Suddenly Slow at Everything

01 Nov 2016   #1
Teresa Phillips

Windows 7 Professional 64 bit
 
 
Suddenly Slow at Everything

So we have a windows 7 pro computer at the office that all of a sudden has started running at a crawl. Example would be just starting up takes like 10 minutes. Go to open and excel spreadsheet and it takes 15 minutes. Click on control panel and it takes like 4 minutes to open. I have tried running a virus scan, says everything is ok. Tried restarting still the same result.

This happened all of a sudden last Friday and it was fine before that. The last windows update was done on 10/13/16 and it says updates are current.

Anyone with any ideas on what would suddenly cause this?


My System SpecsSystem Spec
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01 Nov 2016   #2
MoxieMomma

OEM Windows 7 Ult (x64) SP1
 
 

Hello and welcome:

There are many, many reasons for a "slow" computer. They include (among others): hardware problems, networking problems, software problems (including software conflicts, especially from security applications), lack of disk space, excessive quantities of temp files, improper system configuration, even malware.

As this is an "office" computer, the first suggestion would be to have your in-house IT folks take a look at it. They may have Group Policies or other restrictions in place limiting the end-user's permissions to perform extensive troubleshooting or repairs. And if the system is infected, they would need to know, so that they can investigate all the systems to be sure it has not spread. In other words, for starters, it would be best to have the professionals in your company help you with this.

Thanks,
MM
My System SpecsSystem Spec
01 Nov 2016   #3
Teresa Phillips

Windows 7 Professional 64 bit
 
 

I am the designated IT person in our office. (It's a small office, in a very small town and I am the best they've got to work on it.) I am not a trained IT person, but have enough knowledge to be dangerous, guess that is why they chose me!

This computer has been running fine for over 2 years. No new software has been added to it. It has a 2TB hard drive with with 128gb used. It has 12gb of memory and that has always been more than sufficient. Net work connection is ethernet, wireless in our building is less than reliable.

There are no group policies or other restrictions in place that limit the end users permissions. This computer is part of a local domain with server and 7 other computers. The other machines are functioning well and have passed virus and malware scans.

I am leaning towards a hardware issue. Just not sure how to diagnose it.
My System SpecsSystem Spec
.

01 Nov 2016   #4
MoxieMomma

OEM Windows 7 Ult (x64) SP1
 
 

Hi:

Thanks for the clarification.

We could better assist you if you could please complete the System Specs part of your forum profile.
There is a handy little utility to assist with that:

How to See Your System Specs with "System Info"


Next, we need a bit more detailed system information.

1) Please Download and save the version of FRST appropriate for your architecture (32-bit or 64-bit).
Temporarily pause your real-time AV/AM applications.
Run the FRST tool.
Re-enable your AV/AM.
Attach both logs (FRST.txt and Addition.txt) to your next reply.

OR

2) Speccy: see HERE Please post the log.

Then, please wait for someone to review the information and to advise you further.

Thanks,
MM
My System SpecsSystem Spec
01 Nov 2016   #5
Megahertz07

Windows 7 HP
 
 

Schedule a scan disk and run System File Checker (sfc) - sfc /scannow
Run Disk Clean up %windir%\system32\cleanmgr.exe
If everything fails, restore to a previous point before 10/13/16
My System SpecsSystem Spec
01 Nov 2016   #6
MoxieMomma

OEM Windows 7 Ult (x64) SP1
 
 

^^ That's another way to approach things. ^^

SFC and system cleanup probably won't hurt.
Rolling back the system does not help to diagnose the problem and may or may not fix the issue, especially if it's hardware-related (and it can create its own, new issues, such as "breaking"/corrupting your AV's metadata, requiring that it be cleanly reinstalled). So system restore would not be my suggestion yet.

My personal preference would be to gather some basic system data before embarking on a bunch of fixes.

But it's certainly up to you.

Cheers,
MM
My System SpecsSystem Spec
01 Nov 2016   #7
Teresa Phillips

Windows 7 Professional 64 bit
 
 

Since I have more than one computer I will post a screen shot versus the profile.


Attached Images
Suddenly Slow at Everything-system-specs.jpg 
My System SpecsSystem Spec
01 Nov 2016   #8
Megahertz07

Windows 7 HP
 
 

We don't know if you have a OEM (Dell, HP etc) or a self build computer.
Did you try to boot on Safe mode to see if it boots fast?
I've seen this same situation and was a corrupted driver, or worst, a HDD failure.
As soon as possible, make a data backup.
As Moxie mentioned, SFC and system cleanup probably won't hurt. Give it a try.
Factory restore or Clean install is my favorite solution but it takes a loooong time to do it.
My System SpecsSystem Spec
01 Nov 2016   #9
MoxieMomma

OEM Windows 7 Ult (x64) SP1
 
 

Quote   Quote: Originally Posted by Teresa Phillips View Post
Since I have more than one computer I will post a screen shot versus the profile.
We only need specs on the one computer in question.

And, as @Megahertz07 mentioned, we still do not know the brand (if any) or if it's self-built.
The reason this is important is that, especially if it is a hardware issue, the specs matter and the steps to troubleshoot differ.
(For example, Dell machines have some pre-boot hardware diagnostics accessed via tapping the F12 key during a cold start.)

That's why I asked for the complete system specs and for some basic diagnostic logs.
That sort of information will help to guide the troubleshooting process. As we are not in front of the computer, without a bit of data, all we can provide are a "best guess", speculation and generic suggestions.

Quote:
Factory restore or Clean install is my favorite solution but it takes a loooong time to do it.
That assumes it's NOT a hardware issue. Neither factory restore nor Windows clean reinstall will solve that. IMHO it would be premature to proceed with either until some basic testing confirms that it is NOT a failing hard drive or other issue.

But, again, it's up to you how you'd like to proceed.

Cheers,
MM
My System SpecsSystem Spec
01 Nov 2016   #10
Teresa Phillips

Windows 7 Professional 64 bit
 
 

It is a computer built by ZT Systems and was purchased at a retailer in Kalispell, MT in about 2013.
My System SpecsSystem Spec
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