Cant logon to windows

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  1. Posts : 5
    windows 7 premium
       #1

    Cant logon to windows


    I just got a gateway nv79 yesterday, now when i try to log into windows it will not take my password. It keeps saying incorrect username or password. It happened earlier and i just restarted it and it took the password, but now it wont take my password at all. Does anyone know how to fix this
      My Computer


  2. Posts : 1,360
    Windows 7 Ultimate x64
       #2

    Well, the easiest thing to do, since you just bought the computer would be to use the factory restore discs to reinstall the OS, if they gave you them.

    The problem could be many things, a corrupt memory sector that "forgot" your password, maybe you just forgot the password, I don't know.
      My Computer


  3. Posts : 5
    windows 7 premium
    Thread Starter
       #3

    I didnt receive a disk..and i know i didnt forget my password because i use the same password for everything.. Sometimes when i put the password in it says welcome for about 30 seconds then username or password is invalid pops up and it goes back to the logon screen.
      My Computer


  4. Posts : 17,796
    Windows 10, Home Clean Install
       #4
      My Computer


  5. Posts : 72,043
    64-bit Windows 11 Pro for Workstations
       #5

    Hello Jbradley, and welcome to Seven Forums.

    You can try resetting the password using METHOD THREE in the tutorial below to see if you access your user account afterwards.

    Reset User Account Password - Vista Forums

    Hope this helps,
    Shawn
      My Computer


  6. Posts : 5
    windows 7 premium
    Thread Starter
       #6

    I think i found the answer i couldnt login but my wife can ....the laptop has a camera on it ...and it may have face recognition software...I try and try to log in and she just got home and put the same password in and logs in....
      My Computer


  7. Posts : 17,796
    Windows 10, Home Clean Install
       #7

    Glad that you found an easy solution. Enjoy Windows 7.
      My Computer


  8. Posts : 1,797
    Windows 7 Ulti. x64
       #8

    Can you log in to safe mode?
      My Computer


  9. Posts : 1,360
    Windows 7 Ultimate x64
       #9

    If that's so, make sure it remembers your face next time.
      My Computer


  10. Posts : 6,243
    win 7 ultimate32bit, Win8.1pro wmc 32bit
       #10

    just a thought , have you got a mixture of upper and lower case letters/numbers or was the capslock on when you tried to log on
      My Computer


 
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