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Windows 7: Windows Update and other Windows programs don't work

3 Weeks Ago   #1
accordeoniste

Windows 7 64 bit
 
 
Windows Update and other Windows programs don't work

I did a clean installation of Windows 7 a few days ago. I used the HP repair program to install it since Windows 7 was installed when I purchased the system. I don't have installation disks. Update: I do have Win installation disks but they're ISO disks I used during a Repair Installation, see below. I'm running Windows 7 Home Edition.

Soon after the installation I noticed that I couldn't install Microsoft Security Essentials or run the Windows Troubleshooter / MS Fix-it Center or Windows Update. All other programs that I installed work okay.

I ran Norton Security Scan and Norton Security and no viruses were reported. Then I ran sfc / scannow a few times. Each time, corrupt files were reported. I reviewed the CBS log files and could find no specific references to corrupt files. No corrupt files were reported as being repaired.

The system passed all diagnostic tests run at bootup: startup, PCI devices, hard disk and memory.

What are my valid options? I'm inclined to think I should do a repair install, although on one website a couple of Microsoft certified advisers recommended a clean installation to address the problem of MS programs not running. Should I upgrade to Service Pack 1 first? Do I need to do a clean boot first? The last time I did a repair install, a couple of years ago, it worked well.


My System SpecsSystem Spec
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3 Weeks Ago   #2
Megahertz07

Windows 7 HP
 
 

Try this
- Install SP1 - Win 7 SP1 download
- Install IE 11 - IE 11 download
Install "SP2" - MS releases SP2 for Windows 7
My System SpecsSystem Spec
3 Weeks Ago   #3
accordeoniste

Windows 7 64 bit
 
 

Megahertz07 -

Thanks for your suggestions, but how do you know that SP1 will work? Moreover, MS recommends that SP1 be installed by Windows Update. If SP1 is needed to enable my system to work properly, I'll download and install it. In that case please tell me which files I should download: the ISO file and the appropriate symbols file and SP1 file, or just the symbols file and the SP1 file?
My System SpecsSystem Spec
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3 Weeks Ago   #4
Megahertz07

Windows 7 HP
 
 

Win 7 SP1 for 64 bits is the windows6.1-KB976932-X64.exe
https://download.microsoft.com/downl...976932-X64.exe

Once you've installed SP1, reboot and then
- Install IE 11 - IE 11 download
Install "SP2" - MS releases SP2 for Windows 7
My System SpecsSystem Spec
3 Weeks Ago   #5
AddRAM

Windows 7 Pro x64 Windows 10 Pro x64
 
 

Also read this.

Windows Update will not update and I've tried multiple fixes

The best thing you could do is to download a fresh iso file and create a new installer.

We can post the Microsoft link, just let us know exactly what you need.
My System SpecsSystem Spec
3 Weeks Ago   #6
accordeoniste

Windows 7 64 bit
 
 

Hi Megahertz07, You answered my questions about which files to download, but not my first question. That is, how do you know that this will work, i.e. that Windows Update will work once SP1 is installed? Please answer it so I can make a sound decision about whether to install it or not.
My System SpecsSystem Spec
3 Weeks Ago   #7
accordeoniste

Windows 7 64 bit
 
 

Hello AddRam,

Thanks for your reply.

The first part of your suggestion doesn't appear to apply to my situation. The post you referred to is about a malfunction in the way Windows Update works, if I understand the post correctly. Windows Update on my system doesn't start at all.

What you said about downloading a fresh ISO file may apply to me. I have an Win 7 ISO on CD. If you know of a way I can install only the files necessary to repair Windows Install, Windows Troubleshooter and MSE, I'd appreciate if you'd tell me about it.

By the way, what does "R.I.P. Gary" on your profile refer to?
My System SpecsSystem Spec
3 Weeks Ago   #8
Megahertz07

Windows 7 HP
 
 

If you install in the order I posted on post 4, it will work and save a lot of time.
My System SpecsSystem Spec
3 Weeks Ago   #9
accordeoniste

Windows 7 64 bit
 
 

Megahertz07,

If you honestly tell me that you've seen it work with these programs, I'll believe you and will install SP1, IE 11 and SP2. If you haven't, how do you know that it works with them installed? I won't install programs of that size on my system until I'm sure they'll work. I'm sure a repair install of Windows 7 will work, even if it takes longer.
My System SpecsSystem Spec
3 Weeks Ago   #10
Megahertz07

Windows 7 HP
 
 

After a recent installation, Windows update wasn't working.
- As to run most of recent programs, you need to have SP1, that's the first thing I had installed.
- Then IE11 as many M$ sites requires IE11 to work.
- Then install SP2 that is a single file with all updates till last April.
Windows update will then install form April to date.

I strongly recommend. It's up to you.
My System SpecsSystem Spec
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 Windows Update and other Windows programs don't work




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