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Windows 7: went out, came home computer wont work at all.

3 Weeks Ago   #1
700grizzly

32bit
 
 
went out, came home computer wont work at all.

Hey guys new member, first time poster, I usually can figure out my own problems and have never really been stumped but this problem has got me. It's taking a really long time to boot up, regular and safe mode, once it finally does boot, nothing works, i can navigate around some screens such as add remove programs, and some folders, but nothing works when i click on it.

I have booted into safe mode and launched auto repair with no results, I have launched system restore and it says there is no restore points. Windows defender won't activate, Norton security 16 wont launch, i tried booting to last good configuration and that did nothing, i'm literally out of ideas, it's driving me nuts, were coming on day 3 here and i don't know what to do,

Please is there anyone out there that can help, or has heard of anything like this?

ps-sometimes when i'm waiting for the desktop to appear after start up a white box pops up saying "please wait" i have never seen that before.

thanks.
Scott
Acer pc, windows 7 home premium


My System SpecsSystem Spec
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3 Weeks Ago   #2
ignatzatsonic

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, 64-bit
 
 

When did you last do thorough anti-virus and anti-malware scans?

What have you done to evaluate your hardware---such as hard disk tests, evaluation of component voltages or temperatures, RAM testing, etc?

Are you able to do a clean Windows install if it came to that?

Do you occasionally use System Restore and did you expect to see some restore points?

What, if anything, do you recall about what was going on with your PC in the few hours immediately prior to this problem showing up? Did you install any new software, re-configure anything, install new hardware, give someone else access to your PC, visit any shaky web sites, attempt any unfamiliar tasks, notice any anomalies, etc, etc???
My System SpecsSystem Spec
3 Weeks Ago   #3
700grizzly

32bit
 
 

the last thing i was doing was watching social justice warrior fails on youtube, everything was fine then i went out and got groceries and came home, had supper went back to the computer and nothing worked, no one was in the house while we were gone, i'm not sure if i can reinstall because i bought my acer at "the source" and windows was installed and there was no disc in the box with the pc. I did expect to see restore points because anytime i need to use system restore to fix any issues i always have points to restore to, and "What have you done to evaluate your hardware---such as hard disk tests, evaluation of component voltages or temperatures, RAM testing", i don't know how to do any of this stuff,

as far as my fixing goes, is doing a system restore, booting into safe mode and doing a system restore or running a antivirus in safemode and that's always fixed all my problems and any problems on my parents computers,

i ran norton complete scan probably 4 days ago
My System SpecsSystem Spec
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3 Weeks Ago   #4
ignatzatsonic

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, 64-bit
 
 

I'll let others comment, but...................we can point you to a legal Windows 7 ISO that you could burn to a DVD or put on a bootable USB flash drive and then use that to do a clean Windows install if necessary.

As far as I know, Acer PCs are sold with some type of "recovery" partition built in that would enable you to restore to factory specifications. This should be available to you (through menus I think) unless "The Source" is some type of non-standard retailer or unless the standard Acer recovery partition has been deliberately deleted or is defective.

Of course, you need to come to some type of conclusion about whether or not you have bad hardware. If you do, that would need to be replaced before you attempt to recover.

It's peculiar you have no restore points---assuming you expected to see some and are halfway familiar with how it works. At any given time, I have maybe 10 restore points, but you may have your System Restore configured to have only 2 or 3--I have no idea.
My System SpecsSystem Spec
3 Weeks Ago   #5
700grizzly

32bit
 
 

i did find my way to that recover option you speak of but it said it will delete everything on my c drive and i have lots of pictures on there, so i was hesitant in going ahead with that, was hoping there would be another way, " the source" is like a staples, it's a chain, they used to be called radio shack. this really isn't looking good, thank goodness for my lap top.
My System SpecsSystem Spec
3 Weeks Ago   #6
ignatzatsonic

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, 64-bit
 
 

Quote   Quote: Originally Posted by 700grizzly View Post
i did find my way to that recover option you speak of but it said it will delete everything on my c drive and i have lots of pictures on there, so i was hesitant in going ahead with that, was hoping there would be another way, " the source" is like a staples, it's a chain, they used to be called radio shack. this really isn't looking good, thank goodness for my lap top.
You can copy your pictures and other personal data to some other drive---such as a USB flash drive or an external drive if you have one.

Then after the clean install or use of the recovery partition, copy that stuff back.

The recovery partition should take you back to like when you bought it--no additional software, no personal data, etc.

Do you have a sticker anywhere on this PC that is labeled "Certificate Of Authenticity" with a 25 character code on it in this format: xxxxx-xxxxx-xxxxx-xxxxx-xxxxx? That's 5 groups of 5 characters.

You will need that code to activate any new clean install. All legit PCs purchased from a standard source should certainly have this sticker--it's required by law for Windows 7.

You would NOT need that code on the sticker if you used the recovery partition. In that case, Windows would automatically be activated.

Microsoft Windows and Office ISO Download Tool

Above link is where you get the legit Windows ISO.

But you need to decide if you want to do a fresh install. And if your hardware is shaky.
My System SpecsSystem Spec
1 Week Ago   #7
700grizzly

32bit
 
 

Hey guys, back and signing in from the doomed computer, i been through heck and back and burned up alot of patience the last week with this thing and i finally think i got it or at least made incredible progress. so after the last time i logged on here , i restart the computer, let it sit for 6 hours, managed to get a scan with 360 total that took about 9 hours, and returned
75 registry items
9 temp files directory issues,
75 internet explorer issues ( i never use this)
and 30 issues with another area i can't recall atm.

so that allows me to limp on into safe mode with networking, i then continued to download and install avg, and keep in mind every action took hours, so i boot up into safe mode with networking this takes 4 hours, click on the internet it takes 2 hours for the internet to fire up, type in avg it takes 3 hours to return a search, click on avg it takes 2 hours to get into the page..... and so on and so fourth, took about 8 hours to install 1 program, so i go through,
-Avg
-ad aware
-malware bytes
-360 total security
-Norton 16
-Avast Free Antivirus
-Crap cleaner

And i'm battling away for days every motion taking pain staking hours and every time a search stopped it would have found over a hundred issues including registry and other areas, and so finally after i think 8 days but what feels like forever, i have a functioning computer operating at close to full speed. you wanna talk about a battle of the patience though,
My System SpecsSystem Spec
1 Week Ago   #8
XweAponX

Windows 7 (My Idea)
 
 

From the symptoms you describe, sounds like your system HDD might be going bad. First, are you using a mechanical HDD or an SDD? If you are using an old style Hard Disk Drive, see if you can find Hiren's Boot CD, you can usually find a disk image you can burn, by Googling for it. If you can find it, burn it, then boot to that, look for "Dos Programs" and choose Hard Disk Programs. ON the 3rd page or so there is an app called GWscan, choose that, open it up and choose your system drive, first run a Smart check on it, then run a quick scan. If the drive is going bad, it will say READ ELEMENT FAILURE. You can sometimes fix this by running the extended scan, which will block out the bad sectors.

This is usually good enough to allow you time to dupe that drive onto a new HDD. But this PC I am using, it has done as you described about 5 times since I built it in 2006. Each time my HDD was showing read element failure and I replaced the drive, and this system is basically the same system which started out as Windows XP MCE, updated to Vista then 7 Ultimate.

I keep Hiren's on a small flash drive with some other tools saved on it, so I can run this at the first time of trouble.

If you can find a way of running GWscan, and it repairs your drive, you should then run CHKDSK (system drive letter): /x /r on that drive to check it further, should take about 3 or 4 hours. But running CHKDSK all by itself won't fix this.

If you have Western Digital drives, you can also use WDDIAG (the DOS version) to fix this. You can download it and burn it onto a bootable CD, I think they have an IOS image for you- I have one here I made from an ISO I found, WDDIAG uses the same engine as GWscan.
My System SpecsSystem Spec
1 Week Ago   #9
steve7777

windows 7 pro 64, hp dv7 t
 
 

Not sure if this is best place to start - if not I'll try another post.
My wife's hp-pavilion, has a black screen. This was a problem a few months ago but did a restore and everything was okay. Now it suddenly went black. system appears to operate, lights on, just no light on screen.
As I remember there was a key(s) I could press and hold while starting up that would bring up safe mode. From there I could work my way through it.
Does any one know which keys?
Thanks,
Steve
My System SpecsSystem Spec
1 Week Ago   #10
Daggum

Windows 7 Ent. x64
 
 
HP Notebook PCs - Entering Safe Mode

Quote   Quote: Originally Posted by steve7777 View Post
Not sure if this is best place to start - if not I'll try another post.
My wife's hp-pavilion, has a black screen. This was a problem a few months ago but did a restore and everything was okay. Now it suddenly went black. system appears to operate, lights on, just no light on screen.
As I remember there was a key(s) I could press and hold while starting up that would bring up safe mode. From there I could work my way through it.
Does any one know which keys?
Thanks,
Steve
F8 will get you there.
HP Notebook PCs - Entering Safe Mode | HP(R) Customer Support
My System SpecsSystem Spec
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 went out, came home computer wont work at all.




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