Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Computer freezes a lot, often at startup

2 Weeks Ago   #1
Ray2003

Windows 7 Home Premium x64 Service Pack 1
 
 
Computer freezes a lot, often at startup

Hi, my computer freezes all the time, often right after startup. There is no blue screen or anything. Everything just freezes and I can't do anything (Ctrl-Alt-Delete doesn't work, etc.) so I could only hit the power switch to turn off the computer.

I've run the DM Log Collector and have uploaded the file here. However, it seems a lot of the info are 0 KB. If you need more info, I can run the SF Diagnostic Tool (I've been on this forum before, and it's been great before, and I've run that then; not sure if it's how it's done now). Anyways, please help. My freezing computer is driving me nuts!




Attached Files
File Type: zip Ray-PC-xxxx.zip (445.8 KB, 3 views)
My System SpecsSystem Spec
.
2 Weeks Ago   #2
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

Hi Ray,
when it freezes, is it just a blank black screen, if so had you scheduled either dskchk or sfc scannow to run on next boot?

Roy
My System SpecsSystem Spec
2 Weeks Ago   #3
indianacarnie

 

I think maybe you should go ahead and run the system file check. Have you installed anything new right before this started? Sure were having a lot of update fails there......... what, if any malware/virus scans have you made?
My System SpecsSystem Spec
.

2 Weeks Ago   #4
Megahertz07

Windows 7 HP
 
 

As it's a 5 years old computer, the heat sink can be blocked with dust. Or even the fan isn't working.
Open the case, remove the fan (not the heat sink, and with a paint brush, clean it.

Install a temperature monitor. Downloads - Open Hardware Monitor

As Torckwood recomended, schedule a disk check and on a CMD type sfc /scannow
My System SpecsSystem Spec
2 Weeks Ago   #5
Ray2003

Windows 7 Home Premium x64 Service Pack 1
 
 

Thanks for the responses. I'm going to run the recommended programs and get back to you.

It's never a blank screen. At startup, it goes to the desktop, I see my icons, but then I can't open any programs and it just stalls.

I always run Speccy in the background and the temperatures are always low (see screenshot). I checked the fans just now. They were relatively clean (I cleaned them just a month ago) and they were working.


Attached Images
Computer freezes a lot, often at startup-nov.-19-2016.jpg 
My System SpecsSystem Spec
2 Weeks Ago   #6
Megahertz07

Windows 7 HP
 
 

as you can have a corrupted file, schedule a disk check and on a CMD type sfc /scannow
My System SpecsSystem Spec
2 Weeks Ago   #7
Ray2003

Windows 7 Home Premium x64 Service Pack 1
 
 

OK, I've finished the steps--CHKDSK and SCANNOW--and I've attached the results in a zip file. I followed the scannow steps illustrated here:

https://support.microsoft.com/en-us/kb/929833

And for CHKDSK, I just restarted the computer in safe mode with command prompt.

There doesn't seem to be any problems. What is the next step? Thanks a bunch!


Attached Files
File Type: zip CHKDSK and SCANNOW.zip (452.7 KB, 3 views)
My System SpecsSystem Spec
2 Weeks Ago   #8
Megahertz07

Windows 7 HP
 
 

Run a memory test

- Click Start, type mdsched.exe in the Search box, and then press Enter.
- Choose whether to restart the computer and run the tool immediately or schedule the tool to run at the next restart.
- Windows Memory Diagnostics runs automatically after the computer restarts and performs a standard memory test automatically. If you want to perform fewer or more tests, press F1, use the Up and Down arrow keys to set the Test Mix as Basic, Standard, or Extended, and then press F10 to apply the desired settings and resume testing.
- When testing is completed, the computer restarts automatically. You’ll see the test results when you log on.

Note that if a computer crashes because of failing memory, and Windows Memory Diagnostics detects this, the system will prompt you to schedule a memory test the next time the computer is restarted.
My System SpecsSystem Spec
2 Weeks Ago   #9
Ray2003

Windows 7 Home Premium x64 Service Pack 1
 
 

OK, I ran mdsched.exe at startup and left the computer while it ran. Then I heard the computer restart. However, when it did, it froze again at startup (I see the desktop but I can't access any programs). I saw no test results. I had to manually turn off the computer twice before I could get to a desktop where I can access programs. Again, I saw no test results.

I went to the Event Viewer and could only find the following (please see the zip file, which contains screenshots). Also, there has been a BSOD since the last time, but there was no memory dump; it just froze at the BSOD forever so I had to shut down manually. Please help.


Attached Files
File Type: zip Ray-PC-xxxx.zip (757.6 KB, 2 views)
My System SpecsSystem Spec
2 Weeks Ago   #10
Megahertz07

Windows 7 HP
 
 

Memory test can last a day. If the computer booted in minutes, run it again and stay close for about 10 minutes (fist pass).

You can clean the memory contacts.
- Shutdown, remove the power cable from the power supply and wait 1/2 minute.
- Remove one memory stick at a time and clean with a cloth with alcohol. Let it dry before inserting back into the slot.
My System SpecsSystem Spec
Reply

 Computer freezes a lot, often at startup




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
Computer Freezes on Desktop after startup.
Yeah, this is probably a tale as old as time regarding Windows 7... :huh: And of course this has to start happening when I have to head out on vacation... Tomorrow. Well, I've been having some problems that started... Actually, it had started doing this before, but yesterday it's been doing...
General Discussion
Computer Freezes up shortly after startup, no BSOD.
Yesterday my computer started freezing up 30-60 seconds after I got to desktop. There isn't time to run any sort of virus scans or try and uninstall anything, and it still freezes up even in safe mode. A couple times it seemed to take longer, only to have programs become unresponsive until...
General Discussion
Computer screen freezes after startup, BSOD
Hi, as of today, I went through my normal rotinee. Start computer from sleep, log into Teamspeak 3, open Play with Six and launch ArmA 2 OA ACE mod an play. But today, my computer screen freezed and I couldn't do anything except move my mouse. After doing a hard restart of my computer and getting...
BSOD Help and Support
Computer freezes all the time. (sometimes before startup)
Hello all I built my computer around 2 years ago and it worked great up untill I left for Afghanistan. On my return from Afghanistan though It has been freezing ALL the time. The first time I went to boot it up actually I wouldn't even turn on at all. It would light up and think for a...
BSOD Help and Support
Computer freezes after startup
My computer freezes after startup. Windows Explorer stops working and the screen freezes. The Dell Dock has disappeared also. Everything works fine in Safe Mode, though.
BSOD Help and Support
Computer freezes after startup
I think the problem is buggy anti-virus software McAtee.
BSOD Help and Support


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 12:01.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App