Acer doesn't charge for the Upgrade shipping, and sends a clean copy of Windows 7 DVD with key, along with a drivers
/apps menu disk with no bloatware!
They also offered to send me backup recov disks for Vista for free when I called them since it was within 90 days of roomie's purchase.
I kept asking them where were the $20 shipping costs all the other's charge, but there wasn't any.
We just bought a second Acer. (See how it works, manufacturers?)