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Windows 7: Upgrade

24 Nov 2009   #1
twdawson

Windows 7 Home Premium with Service Pack 1
 
 
Upgrade

Well after using the RC for a while i actually went to the Samsung website where i am allowed to have a FREE UPGRADE to windows 7 because i bought this notebook in September of this year.

I went through the process of ordering and it told me i would be charged 17 for shipping. Now nowhere on the website did it say i would be charged this or in my documentation that i got with the notebook, and as far as i am concerned i have already paid for the bloody thing when i handed over my cash for the notebook.

Even if i am willing to pay the 17, which i am not, the only way i can do it is with a credit card, which i dont have, so i am screwed anyway.

I was told by a samsung rep that it is a shipping charge, where the hell is this coming from.

What a rip off, i will never buy a new machine just before an OS launch again and never a Samsung.

Anyway rant over and i am so pleased i never sold my Macbook, the samsung is going to be given to the daughter.

Screw windows machines, i have had enough.

And a further update -
Just been on the phone to microsoft about this problem and they told me that the windows 7 upgrade program was nothing to do with them and i should contact samsung.
For gods sake round and round we go.

What amazing brilliant customer support from both of them. They have my money for the new notebook so i guess i cant do anything.

No wonder people just use patches and cracks for ms software, as it seems to be the easiest way.

__________________


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24 Nov 2009   #2
Jonathan_King

Windows 7 Professional x64
 
 

Thanks for the helpful post. I'm sure future users will benefit greatly from it. If you have the money to pay for a Mac, then you might as well stick with them. Otherwise, you can contact Samsung and see if they can just send you an upgrade key. Vista is a good OS, and you might as well use it. No use going gray just because it costs 17 to upgrade to Windows 7!
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24 Nov 2009   #3
twdawson

Windows 7 Home Premium with Service Pack 1
 
 

Its not the fact that it costs 17, it is the fact that i was told it would be 0.00 simple as that.

I do not like being lied to.
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24 Nov 2009   #4
harpua

Windows 7 Ultimate x64 (Retail)
 
 

If you had researched the upgrade process before you purchased, you would have found out about the shipping charge (which I agree is a rip but most, if not all, manufacturers have similar policies) and could have made the informed decision to wait and purchase a machine with W7 preloaded.

So because of your own lack of due diligence you are blaming Microsoft and giving up on using a Windows machine. Sounds a bit over-reacting and frankly, immature, to me, but each to their own.
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24 Nov 2009   #5
johnhoh

Win7 ultimate
 
 

Quote   Quote: Originally Posted by twdawson View Post
Well after using the RC for a while i actually went to the Samsung website where i am allowed to have a FREE UPGRADE to windows 7 because i bought this notebook in September of this year.
Mouse PrintBlog Archive Hidden Fees Discovered for “Free” Windows 7 Upgrades

This practice has been around forever
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24 Nov 2009   #6
twdawson

Windows 7 Home Premium with Service Pack 1
 
 

i was told by samsung that it would be free before i bought the notebook. I did do my research about the win 7 upgrade before i bought the notebook so dont go down that road.

And by the way i did not spend 1500 on a mac.
My System SpecsSystem Spec
24 Nov 2009   #7
Tews

64-bit Windows 8.1 Pro
 
 

Enjoy your mac.... most ppl would love to be able to get Windows 7 for that price...
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24 Nov 2009   #8
gregrocker
Microsoft MVP

 
 

Acer doesn't charge for the Upgrade shipping, and sends a clean copy of Win7 DVD with key, along with a drivers/apps menu disk with no bloatware!

They also offered to send me backup recov disks for Vista for free when I called them since it was within 90 days of roomie's purchase.

I kept asking them where were the $20 shipping costs all the other's charge, but there wasn't any.

We just bought a second Acer. (See how it works, manufacturers?)
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