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Windows 7: system not shutting down

24 Nov 2009   #1

win 7 ultimate
 
 
system not shutting down

recently installed win 7 ultimate on HP laptop. love it. just one problem, it doesnt shutdown. will lag until battery dies. have to do a hard shut down every time. need some advise as to what could be the problem


My System SpecsSystem Spec
.

24 Nov 2009   #2

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by joezzee View Post
recently installed win 7 ultimate on HP laptop. love it. just one problem, it doesnt shutdown. will lag until battery dies. have to do a hard shut down every time. need some advise as to what could be the problem
Hi and welcome

What the system specs and what power config are you using? Some systems mostly 64bit have a problem between driver and power plan

Let us know

Ken J+
My System SpecsSystem Spec
24 Nov 2009   #3

win 7 ultimate
 
 

win 7 ult x64 4 gb ram intel core 2duo p7350 2.00ghz and the recommended power config.
My System SpecsSystem Spec
.


24 Nov 2009   #4

win 7 ultimate
 
 

also forgot to mention the desktop doesn't always automatic refresh its self
My System SpecsSystem Spec
24 Nov 2009   #5

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by joezzee View Post
also forgot to mention the desktop doesn't always automatic refresh its self
Hi Joe

I suspect they are two different problems. Lets start with the shutoff. can you type cmd in search>powercfg -H enter
see what value it returns

Re refresh:
Look in event viewer (type eventvwr in search) go to the windows logs>application tab. Look for errors (red in left hand column) that have app hang, app crash, etc. Around the time of the hangs. Let us know what the event ID and srouce codes are


Thanks


Ken J+++
My System SpecsSystem Spec
24 Nov 2009   #6

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc
 
 

First, I would follow the advice of the above poster, he is very knowledgeable and has helped me when I was installing Win 7. In addition, I have the same problem, as you, but only to a very limited extent. I have found that it helps to log off, first. I have, also, found that the problem seems to occur after my computer has been on few a few days. It is always wise to shut down once in a while.
My System SpecsSystem Spec
24 Nov 2009   #7

win 7 ultimate
 
 

could my whole problem be that im running the evaluation copy build 7100.
My System SpecsSystem Spec
24 Nov 2009   #8

Windows 7
 
 

Does it shutdown when you close the lid? Turning off your computer properly.

Cheers,
Tara
Windows Outreach Team
My System SpecsSystem Spec
24 Nov 2009   #9

win 7 ultimate
 
 

no it doesnt i have that disabled
My System SpecsSystem Spec
24 Nov 2009   #10

Windows 7
 
 

What other shutdown settings have you changed? You may want to change your shutdown settings back to their default settings in order to trouble shoot.

Tara
Windows Outreach Team
My System SpecsSystem Spec
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