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Windows 7: Right Click Menu opens installer

25 Nov 2009   #1

Windows 7 Professional
 
 
Right Click Menu opens installer

Ok, so I have Win. 7 Prof. and everything was going great until I installed Roxio Creator 2010 Pro. It was a clean install no problems there and the program works fine but now anytime I right click on any part of explorer or in the start menu it pops open a window trying to install roxio again. I tried to uninstall it all and see if that helped and it didn't. Still there. I've tried to repair the installation to see if that would help and it didn't. I'm at a loss. Please help.

My System SpecsSystem Spec
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25 Nov 2009   #2

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc
 
 

Quote   Quote: Originally Posted by Quirkyk View Post
Ok, so I have Win. 7 Prof. and everything was going great until I installed Roxio Creator 2010 Pro. It was a clean install no problems there and the program works fine but now anytime I right click on any part of explorer or in the start menu it pops open a window trying to install roxio again. I tried to uninstall it all and see if that helped and it didn't. Still there. I've tried to repair the installation to see if that would help and it didn't. I'm at a loss. Please help.
First lets get back to normal. Use system restore or System image to before the problem. When thats done we work from there.
My System SpecsSystem Spec
25 Nov 2009   #3

Windows 7 Professional
 
 

tried that...I've gone back as far as i could (the options listed in restore) and the problem is still there
My System SpecsSystem Spec
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25 Nov 2009   #4

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc
 
 

Quote   Quote: Originally Posted by Quirkyk View Post
Ok, so I have Win. 7 Prof. and everything was going great until I installed Roxio Creator 2010 Pro. It was a clean install no problems there and the program works fine but now anytime I right click on any part of explorer or in the start menu it pops open a window trying to install roxio again. I tried to uninstall it all and see if that helped and it didn't. Still there. I've tried to repair the installation to see if that would help and it didn't. I'm at a loss. Please help.




Try using system image to a time prior to the prob lem; this has a great potential for correcting the problem. If that does not work, you can do a repair install. Using your DVD, use it as though you are installing,again. When you get to the option chose repair installation. This will bring everything back to factory settings. Your documents, etc should not be affected, but might be good to back up. I am certain that you will be up and running real soon. This should not be that difficult to correct
My System SpecsSystem Spec
26 Nov 2009   #5

Win 7 64, OSX Snow Leopard
 
 

Download and install Windows Installer Cleanup Utility from Microsoft website

Direct Link: http://download.microsoft.com/downlo...bd/msicuu2.exe

If that link is broken use this page: Description of the Windows Installer CleanUp Utility

Install it, run it from its start menu shortcut. Select Roxio Creator Pro 2010 (or all the Roxio stuff there) -> Click Remove. Done, Exit the tool.
My System SpecsSystem Spec
26 Nov 2009   #6

Windows 7 Professional
 
 

Thanks you two! Rishone your suggestion worked!
My System SpecsSystem Spec
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 Right Click Menu opens installer





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