+1 burn up the phone lines and don't take any more excuses. Just be polite. They owe you the Upgrades and will have to come up with them.
While you wait, you can rest assured you made the best decision because those buying Windows 7 computers are now dealing with the same bloatware issues that plagued Vista: In order to get the sponsored bloatware off the machines, they need to be clean reinstalled since removing the bloat corrupts the OS. But manufacturers won't any longer provide a clean OS DVD, and can even enforce bloatware by voiding tech support warranty if clean reinstalled using the RTM.
When you get your Upgrade kit, on the other hand, you will have a clean copy of Windows 7 DVD thanks to MS insistence to the manufacturers, and a separate CD with drivers
/apps to choose from. Most of these we've seen so far have no bloatware, something I think we also have MS to thank.
I would boot from the Windows 7 DVD, format your drive and clean install. The installer is nearly driver
-complete with newer ones following up via Windows Updates. Apps/special drivers are on the CD. Let's hope you get yours soon, and you will if you keep on it.