Urgent!! Help needed to recover lost data

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SusanHC

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URGENT HELP NEEDED TO RECOVER LOST DATA!!
PLEASE!! can anyone recommend the best data recovery software to help me out of a desperate situation.
I have a 500GB external hard drive which stopped working shortly after I did a clean installation of windows 7. The power light comes on and message appears “found new hardware - looking for drivers” but no drivers are found.
I have been told by tech support that I do not need drivers for it and there must be another problem with it and to get in touch with reseller to claim warranty.
This I have done and they will refund my money if I return the hard drive.
However my main concern is recovery of the data. I really do not want to send it away for recovery because of the private nature of the data. If I have to then I will have to.
So is there any software that I can try (I am willing to pay whatever) to recover the data, bearing in mind my computer is not recognising the hardware?
 

My Computer My Computer

At a glance

Windows 7 and VistaIntel Core 2 Quad Processor Q90004 GB DDR3 MemoryATI Mobility Radeon HD 4670
Computer Manufacturer/Model Number
Acer Aspire 8935G
OS
Windows 7 and Vista
CPU
Intel Core 2 Quad Processor Q9000
Memory
4 GB DDR3 Memory
Graphics Card(s)
ATI Mobility Radeon HD 4670
Sound Card
ATI HDMI Audio Realtek
Screen Resolution
1920x1080

My Computer My Computer

At a glance

Windows 7 ProfessionalAthelon II x2 215 270ghz4GB DDR2ATI 4350
Computer Manufacturer/Model Number
Dell Inspiron 546mt
OS
Windows 7 Professional
CPU
Athelon II x2 215 270ghz
Motherboard
Dell OEM
Memory
4GB DDR2
Graphics Card(s)
ATI 4350
Hard Drives
2 x 750GB, 1.5TB External

My Computer My Computer

At a glance

Windows 7 Home Premium 64 bitAthlon 64 x2 Dual Core 5200+Corsair 2 X 2048 DDR2NVIDIA GEForce 8400 GS
OS
Windows 7 Home Premium 64 bit
CPU
Athlon 64 x2 Dual Core 5200+
Motherboard
Gigabyte M61PME S2P
Memory
Corsair 2 X 2048 DDR2
Graphics Card(s)
NVIDIA GEForce 8400 GS
Screen Resolution
1080 x 1024
Hard Drives
WD Caviar Black Sata2 1TB - Internal
ITB-External
Active@ File Recovery

As manager of an IT support team, I have used this successfully on many occasions for clients and internal company data recovery Active@ File Recovery. The latest version boots from USB and CD and its quite cheap.

Best of all the demo will tell you if recovery is possible and will let you recover some of your files. I 100% recommend this product.
 

My Computer My Computer

At a glance

Windows 7 Ultimate 64 bitIntel(R) Core(TM)2 Quad CPU Q8200 @ 2.33GHz8 GB KingstonNvidia GeForce 9600GT
Computer Manufacturer/Model Number
Custom Hack job
OS
Windows 7 Ultimate 64 bit
CPU
Intel(R) Core(TM)2 Quad CPU Q8200 @ 2.33GHz
Motherboard
GigaByte EP45-UD3
Memory
8 GB Kingston
Graphics Card(s)
Nvidia GeForce 9600GT
Sound Card
Soundblaster Audigy
Monitor(s) Displays
AOC x2 22"
Hard Drives
2 x Samsung 500GB (RAID)
2 x Samsung 2TB
1 x WD Green 2TB
1 x Seagate 1TB
1 x Samsung 500GB
PSU
Thermaltake QFan 750W
Case
CM Scout Gaming
Cooling
Coolermaster V10
Keyboard
Microsoft Wireless Keyboard 1000
Mouse
Microsoft Wireless Optical 2000
Internet Speed
320
Other Info
Winfast PVR2000CP
LG DVD-RAM DVD/RW/DL Super Multi
Linksys WMP300Nx2 Wireless Adapter
Hi SusanHC

Have you try removing HD from External case, & install as slave on your PC.
 

My Computer My Computer

At a glance

ME/XP/Vista/Win7
OS
ME/XP/Vista/Win7
no I am not confident to do that. iis it easy> what do i have to do.
 

My Computer My Computer

At a glance

Windows 7 and VistaIntel Core 2 Quad Processor Q90004 GB DDR3 MemoryATI Mobility Radeon HD 4670
Computer Manufacturer/Model Number
Acer Aspire 8935G
OS
Windows 7 and Vista
CPU
Intel Core 2 Quad Processor Q9000
Memory
4 GB DDR3 Memory
Graphics Card(s)
ATI Mobility Radeon HD 4670
Sound Card
ATI HDMI Audio Realtek
Screen Resolution
1920x1080
not really unfortunately!
 

My Computer My Computer

At a glance

Windows 7 and VistaIntel Core 2 Quad Processor Q90004 GB DDR3 MemoryATI Mobility Radeon HD 4670
Computer Manufacturer/Model Number
Acer Aspire 8935G
OS
Windows 7 and Vista
CPU
Intel Core 2 Quad Processor Q9000
Memory
4 GB DDR3 Memory
Graphics Card(s)
ATI Mobility Radeon HD 4670
Sound Card
ATI HDMI Audio Realtek
Screen Resolution
1920x1080
Has the drive ever worked in 7? Did you try another PC? I guess I'm asking are you sure the drive is bad?

Go to Best Buy (if your in the US) buy an external enclosure, swap your drive recover data, return enclosure to Best Buy. I'm sure the Best Buy guy would help you if you bring your external drive with you. They love that **** and it will take him 10 minutes. Maybe you will be in a commercial. Maybe give the guy 10 bucks you'll be his hero.

Plug the drive into a PC at the store make sure its working. I'm guessing the hard drive is fine.
 

My Computer My Computer

At a glance

Windows 7 X64AMD Turion™ X2 Dual-Core Mobile Processor RM-724GB PC6400 DDR2 SDRAMATI Radeon™ 3100 Graphics
Computer Manufacturer/Model Number
Toshiba L355D-7901
OS
Windows 7 X64
CPU
AMD Turion™ X2 Dual-Core Mobile Processor RM-72
Motherboard
AMD M780G chipset
Memory
4GB PC6400 DDR2 SDRAM
Graphics Card(s)
ATI Radeon™ 3100 Graphics
Sound Card
Realtek High Definition Audio
Monitor(s) Displays
17.0” diagonal widescreen TruBrite® TFT LCD
Screen Resolution
1440x900
Hard Drives
250GB (5400 RPM) Serial ATA
Mouse
Microsoft Bluetooth Notebook Mouse 5000
am in uk!
 

My Computer My Computer

At a glance

Windows 7 and VistaIntel Core 2 Quad Processor Q90004 GB DDR3 MemoryATI Mobility Radeon HD 4670
Computer Manufacturer/Model Number
Acer Aspire 8935G
OS
Windows 7 and Vista
CPU
Intel Core 2 Quad Processor Q9000
Memory
4 GB DDR3 Memory
Graphics Card(s)
ATI Mobility Radeon HD 4670
Sound Card
ATI HDMI Audio Realtek
Screen Resolution
1920x1080

My Computer My Computer

At a glance

Windows 7 X64AMD Turion™ X2 Dual-Core Mobile Processor RM-724GB PC6400 DDR2 SDRAMATI Radeon™ 3100 Graphics
Computer Manufacturer/Model Number
Toshiba L355D-7901
OS
Windows 7 X64
CPU
AMD Turion™ X2 Dual-Core Mobile Processor RM-72
Motherboard
AMD M780G chipset
Memory
4GB PC6400 DDR2 SDRAM
Graphics Card(s)
ATI Radeon™ 3100 Graphics
Sound Card
Realtek High Definition Audio
Monitor(s) Displays
17.0” diagonal widescreen TruBrite® TFT LCD
Screen Resolution
1440x900
Hard Drives
250GB (5400 RPM) Serial ATA
Mouse
Microsoft Bluetooth Notebook Mouse 5000
i dont really know. i am disabled and dont get out much!
 

My Computer My Computer

At a glance

Windows 7 and VistaIntel Core 2 Quad Processor Q90004 GB DDR3 MemoryATI Mobility Radeon HD 4670
Computer Manufacturer/Model Number
Acer Aspire 8935G
OS
Windows 7 and Vista
CPU
Intel Core 2 Quad Processor Q9000
Memory
4 GB DDR3 Memory
Graphics Card(s)
ATI Mobility Radeon HD 4670
Sound Card
ATI HDMI Audio Realtek
Screen Resolution
1920x1080
SusanHC said:
i dont really know. i am disabled and dont get out much!
Click to expand...


Ok sorry to hear that, how about ordering a new enclosure off the net? You just have to take the other one apart and verify whether its a SATA drive or an IDE drive. If you look at the link I posted the picture shows the two different types of drives. The top one is SATA and the bottom is IDE make sure the enclosure supports the drive. You will also need a screw driver.


IDE:

Newegg.com - KINGWIN BJK-35USBI Aluminum alloy 3.5" Black USB 2.0 External Enclosure - External Enclosures

SATA

Newegg.com - Nippon Labs Silver 3.5" USB 2.0 External Enclosure for SATA I and SATA II Hard Drive Model NL-35USB-SL - External Enclosures

You might want to read some of the reviews and verify 7 compatibility.
 

My Computer My Computer

At a glance

Windows 7 X64AMD Turion™ X2 Dual-Core Mobile Processor RM-724GB PC6400 DDR2 SDRAMATI Radeon™ 3100 Graphics
Computer Manufacturer/Model Number
Toshiba L355D-7901
OS
Windows 7 X64
CPU
AMD Turion™ X2 Dual-Core Mobile Processor RM-72
Motherboard
AMD M780G chipset
Memory
4GB PC6400 DDR2 SDRAM
Graphics Card(s)
ATI Radeon™ 3100 Graphics
Sound Card
Realtek High Definition Audio
Monitor(s) Displays
17.0” diagonal widescreen TruBrite® TFT LCD
Screen Resolution
1440x900
Hard Drives
250GB (5400 RPM) Serial ATA
Mouse
Microsoft Bluetooth Notebook Mouse 5000
Hi Susan :)

The tech guy is right,a driver is normally not required as it's plug & play.

Is the drive recognised in Vista?

If so, i suggest using testdisk to recover your data.
 

My Computer My Computer

At a glance

Windows 7 Ultimate x64AMD Turion(tm) 64 X2 Mobile Technology TL-563GB Nanya PC2-6400 DDR2-SDRAM SO-DIM (400MHz)NVIDIA GeForce Go 7600 256MB GDDR3 SDRAM
Computer Manufacturer/Model Number
HP Touchsmart IQ771.uk
OS
Windows 7 Ultimate x64
CPU
AMD Turion(tm) 64 X2 Mobile Technology TL-56
Motherboard
ASUS Pheonix
Memory
3GB Nanya PC2-6400 DDR2-SDRAM SO-DIM (400MHz)
Graphics Card(s)
NVIDIA GeForce Go 7600 256MB GDDR3 SDRAM
Sound Card
High Definition Intergrated NVIDIA MCP51
Monitor(s) Displays
46" Sony Bravia HDTV
Screen Resolution
1600x1200
Hard Drives
1.5TB Samsug
320GB Seagate ST3320820AS - SATA 3Gb/s 8MB
500GB Maxtor Basics STM305003EHD301-RK
Internet Speed
↓6.32 Mb/s ↑0.35 Mb/s ↔26ms
Other Info
BIOS - American Megatrends Inc. 5.07
Ethernet Port - NVIDIA nForce 10/100/1000 Mbps
DVD Drive - TSSTcorp DVDR/RW TS-T632L
Thanks for helpful reply. Before I upgraded to Windows 7 I did the Upgrade Advisor with the hard drive plugged in and it said it was compatible,
 

My Computer My Computer

At a glance

Windows 7 and VistaIntel Core 2 Quad Processor Q90004 GB DDR3 MemoryATI Mobility Radeon HD 4670
Computer Manufacturer/Model Number
Acer Aspire 8935G
OS
Windows 7 and Vista
CPU
Intel Core 2 Quad Processor Q9000
Memory
4 GB DDR3 Memory
Graphics Card(s)
ATI Mobility Radeon HD 4670
Sound Card
ATI HDMI Audio Realtek
Screen Resolution
1920x1080
SusanHC said:
Thanks for helpful reply. Before I upgraded to Windows 7 I did the Upgrade Advisor with the hard drive plugged in and it said it was compatible,
Click to expand...

I though you said you clean installed.....
 

My Computer My Computer

At a glance

Windows 7 Ultimate x64AMD Turion(tm) 64 X2 Mobile Technology TL-563GB Nanya PC2-6400 DDR2-SDRAM SO-DIM (400MHz)NVIDIA GeForce Go 7600 256MB GDDR3 SDRAM
Computer Manufacturer/Model Number
HP Touchsmart IQ771.uk
OS
Windows 7 Ultimate x64
CPU
AMD Turion(tm) 64 X2 Mobile Technology TL-56
Motherboard
ASUS Pheonix
Memory
3GB Nanya PC2-6400 DDR2-SDRAM SO-DIM (400MHz)
Graphics Card(s)
NVIDIA GeForce Go 7600 256MB GDDR3 SDRAM
Sound Card
High Definition Intergrated NVIDIA MCP51
Monitor(s) Displays
46" Sony Bravia HDTV
Screen Resolution
1600x1200
Hard Drives
1.5TB Samsug
320GB Seagate ST3320820AS - SATA 3Gb/s 8MB
500GB Maxtor Basics STM305003EHD301-RK
Internet Speed
↓6.32 Mb/s ↑0.35 Mb/s ↔26ms
Other Info
BIOS - American Megatrends Inc. 5.07
Ethernet Port - NVIDIA nForce 10/100/1000 Mbps
DVD Drive - TSSTcorp DVDR/RW TS-T632L
to RSVR85

no it isnt recognised by my vista laptop or my old XP or the Windows 7. The light is on but noone is home!!
 

My Computer My Computer

At a glance

Windows 7 and VistaIntel Core 2 Quad Processor Q90004 GB DDR3 MemoryATI Mobility Radeon HD 4670
Computer Manufacturer/Model Number
Acer Aspire 8935G
OS
Windows 7 and Vista
CPU
Intel Core 2 Quad Processor Q9000
Memory
4 GB DDR3 Memory
Graphics Card(s)
ATI Mobility Radeon HD 4670
Sound Card
ATI HDMI Audio Realtek
Screen Resolution
1920x1080
sorry i am confusing everyone. I did a clean install in end after 4 upgrade attempts failed
 

My Computer My Computer

At a glance

Windows 7 and VistaIntel Core 2 Quad Processor Q90004 GB DDR3 MemoryATI Mobility Radeon HD 4670
Computer Manufacturer/Model Number
Acer Aspire 8935G
OS
Windows 7 and Vista
CPU
Intel Core 2 Quad Processor Q9000
Memory
4 GB DDR3 Memory
Graphics Card(s)
ATI Mobility Radeon HD 4670
Sound Card
ATI HDMI Audio Realtek
Screen Resolution
1920x1080
SusanHC said:
Thanks for helpful reply. Before I upgraded to Windows 7 I did the Upgrade Advisor with the hard drive plugged in and it said it was compatible,
Click to expand...

Hi SusanHC

Can you try out the unit on mates PC with Vista installed.

or

If you ask around your area you should find someone.
 

My Computer My Computer

At a glance

ME/XP/Vista/Win7
OS
ME/XP/Vista/Win7
Plugged it in to my husbands vista laptop - still nothing!
 

My Computer My Computer

At a glance

Windows 7 and VistaIntel Core 2 Quad Processor Q90004 GB DDR3 MemoryATI Mobility Radeon HD 4670
Computer Manufacturer/Model Number
Acer Aspire 8935G
OS
Windows 7 and Vista
CPU
Intel Core 2 Quad Processor Q9000
Memory
4 GB DDR3 Memory
Graphics Card(s)
ATI Mobility Radeon HD 4670
Sound Card
ATI HDMI Audio Realtek
Screen Resolution
1920x1080
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